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Network Engineer specialized in wired/wireless access network design

Miami, Florida, United States
January 30, 2017

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Carlos Alberto Ruiz-Mongui

**** ******* ** *** ******, Apt 108 • San Mateo, CA 94403

Phone: +1-804-***-**** • E-mail: Education

Master of Science in Electrical and Computer Engineering Virginia Commonwealth University, Richmond, VA. USA. 01/2011 – 05/2013 GPA: 4.0

Bachelor of Science – Telecommunications Engineer

National Experimental University of the Armed Forces, Maracay, Venezuela. 01/2002 – 10/2006 GPA: 3.37

Related Training & awards

Cisco Certified Network Asociate (CCNA)

Cisco Worldwide Sales Q4FY16 ALL IN Award - Massive win with Meraki wireless fully covering cities in Brazil Certified Meraki Network Associate (CMNA)

Certified Wireless Network Administrator (CWNA)

Work Experience

Inside Sales Engineer

Cisco Systems Inc. – Meraki - Cloud Networking Group, San Francisco, CA. 08/1/2015 - Present

Provide technical consulting services to the Cisco Meraki Sales team for all pre sales activities to help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships into a variety of accounts.

Conduct online product demonstrations using the Cisco Meraki Cloud Controller web interface via WebEx, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment

Act as technical subject matter expert on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at levels of clients (from IT Manager to CTO)

Work with the Cisco Meraki Sales team and on strategic sales initiatives like customer outreach and channel training to grow business in targeted regions

Certified Meraki Network Associate (CMNA) instructor for sessions held in Dallas, Anchorage, Virginia Beach, Mexico City, Bogota, Santiago de Chile, and Buenos Aires.

Create design/deployment guides for both external and internal audiences Technical Support Engineer

Cisco Systems Inc. – Meraki - Cloud Networking Group, San Francisco, CA. 05/2013 – 07/31/2015

Research and resolve wireless, switching, routing and security issues reported by Cisco Meraki customers and partners

Author of four published KB articles. For reference please visit

Identify, reproduce, and document networking hardware and firmware bugs.

Support and test all Cisco Meraki product line which includes access points MR series, switches MS series, Mobile Device Manager, and firewalls MX series.

Assist and troubleshoot Cisco Meraki solutions remotely including 802.11a/b/g/n/ac Wireless networks, Stateful firewall, VLAN to VLAN routing, Link bonding / failover, 3G / 4G failover, Traffic shaping / prioritization, WAN optimization, Site-to-site VPN, Client VPN, MPLS to VPN Failover, Active Directory and LDAP integration, Splash pages, Configuration templates, HTTP content caching, Client connectivity alerts, Intrusion detection / prevention, Content filtering, Anti-virus and anti-phishing, Youtube for Schools integration, and Web Search Filtering. 2 Carlos Alberto Ruiz Mongui

Graduate Assistant

Virginia Commonwealth University, School of Engineering, Richmond, VA. 01/2011 – 04/2013

Provide technical support to video conference infrastructure for distance education classes.

Supply administrative assistance to course instructor during class evaluation and development.

Performed graduate student applications processing, data entry and analysis.

Supported departmental processes related to student recruitment and orientation activities. Senior Network Support Engineer

Movilnet Telecommunications C.A., Caracas, Venezuela. 11/2006 – 07/2010

Performed 24x7 technical support and configuration on a rotational on-call basis of Cisco equipment including: Routers Series 12000, 7600, and 7200; Switches Series 6500, and 4500; Firewall equipment PIX 515E; Firewall Switch Modules WS-SVC-FWM; Load Balancer CSS11503 and VPN Concentrator 3000.

Maintained and updated IP-MPLS Mobile Telecommunications Core backbone network with CISCO IOS and IOS XR operative systems.

Configured and supported firewall’s DMZ in order to provide connection between cell phones and wireless data equipment such as PDSN (including its different contexts), AAA, GGSN, MSC, BSC, SSGN, RNC, EVDO cells, NodeB (UMTS) and SMS-MMS services.

Participated in designing and planning of IP segments for UMTS and GPRS Core equipment interfaces to assure connectivity and its redundancy to the backbone

Participated during planning and execution of network migration following the requirements of the Cisco Enterprise Composite Model (Access, Distribution and Core layer) standard.

Performed processes of optimization, backup, configuration and updating of Cisco IOS and IOS XR. Operations and Maintenance NOC Engineer

HUAWEI Technologies Co., Ltd. Wireless Technical Support Department, Caracas, Venezuela. 07/2006 – 11/2006

Performed 24x7 first line remote support, fault analysis and escalation to upper support levels.

Implemented system management and monitoring services using the Huawei iManager2000. Industrial Intern

Compania Anonima de Telefonos de Venezuela CANTV, branch Táchira, Venezuela. 02/2006 – 06/2006

Designed a maintenance plan for Digital Radio Systems PDH for the Department of Transmission.

Performed maintenance and calibration activities for PDH and SDH radio transceivers provided by Alcatel and Siemens trademarks.

Language Competences

Native fluency in Spanish

Professional References

Henry Martinez

Network Engineer

Verizon Wireless, Dallas, TX.


Leena Joseph, M.S., M.B.A.

Director of Graduate Studies

Virginia Commonwealth University,

Richmond, VA.


Dr. Rosalyn Hobson Hargraves

Associate Professor of Electrical and

Computer Engineering

Virginia Commonwealth University,

Richmond, VA.


Richard Fung

Technical Evangelist

Cisco Meraki


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