Service Engineer

Chris Bishop 713-***-****

***** ******** *******, ** ***** ***********@*****.***

Professional Profile

Extensive Classes and on the job training in:

Service Now

Sql basic administration

Sophos, Windows Security suite

Smart phones, tablets, blackberries

Avaya, I3 Voip

Cisco ASA firewalls, switches

AD/ GPO/ DNS

Tripwire, Dell Kace

Barracuda ArchiveOne, Spam Filter

VMWare 5+, NetApp

Exchange 2003-2010

Office Suite

Professional Experience

Global Custom Commerce

November 2008- March 2016

Systems Administrator

Achievements:

Lead on Service Now Implementation with 200 end users.

Lead on new office and floor buildout

Maintained short SLA for resolving end user issues

Installed and upgraded Sophos Enterprise

Setup and upgraded print servers for 64bit with Toshiba copiers

Relocated 300+ end user stations to new building.

Implemented Barracuda, ArchiveOne, Spam filter, Web Filter.

Responsibilities:

Troubleshooting tier 2 and 3 tickets

Lead Administrator for Service Now

Setup work flows for Incident, Problem and Change in Service Now

Active Directory integration for Service Now

Direct tech support for all end users, line of business managers, executive committee.

Direct vendor contact for equipment

Aegis Mortgage Company

January 2005- November 2008

BES Administrator Network Engineer

Achievements:

Designed and implemented a plan to upgrade 500+ blackberries from 3.7 firmware to 4.0

Spearheaded an investigation into cell phone provider over billing, which in turn saved thousands of dollars each month.

Built and tested BES server 4.1

Migrated 560 blackberries from Nextel to Sprint.

Managed Pooled minute system company wide.

Circle of Excellence Award winner 2007.

Responsibilities:

Maintain 1000+ Blackberries

Implemented 3 Blackberry Enterprise Servers on windows 2003

Set up and delivery of blackberries for new users

Test upgrades and 3rd party applications

Direct tech support for all end users, line of business managers, executive committee.

Liaison for the company to deal with cell phone provider company

Academy of the Sacred Heart, Grand Coteau, LA.

Aug. 2003- January 2005

IT Technician

Responsibilities:

Maintain 300+ computers

Hardware Repair and Troubleshooting

Network Installation, Repair, Cabling

Installation of Hubs, Switches, Access Points

Implementation of Wireless Network Infrastructure, DHCP Server Planning for Network Growth, Stability, Security

--Roothogs Sports Bar, Lafayette, LA

January 2003- February 2004Lead IT

Achievements:

Setup and maintain LAN with windows 2000 server

Maintain E-mail and Webpage server

Setup Security camera and Full sound system

Responsibilities:

Decision for all Electronic Equipment Purchases

Decision for all Computer Equipment Purchases

Installation of Hubs, Switches

Hardware Repair and Troubleshooting

Louisiana State University Medical Center, Lafayette, LA

August 2002-Feburary 2003

IT Technician

Achievements:

Assisted in Building two Windows 2000 Servers

Organizing and Compiling Inventory of all Computer Equipment

Cut down on Service calls by Educating End-users

Responsibilities:

Maintained 400+ workstations running on multiple servers

Troubleshoot and repair computers, printers, LAN components

Kept Updated Database of inventory

Upgraded windows 3.x machines to windows 98 and 2000

Traced Ethernet Cables and replaced faulty equipment

Education

Remington College, Lafayette, LA

Associates of Science in Electronics and Computer Engineering

October, 2003

References

References are available upon request.

Contact this candidate