Customer Service High School

Hello

Roshni Mani

*** ******** ****** **

Calgary, Alberta. T3J 0J3

403-***-****

********@*******.***

Skills

● Good communication skills with exceptional experience in customer service

● Positive can do attitude with patience, passion and accountability

● Proficient computer knowledge, skills and up to date with technology

● Good time management while working in a fast paced environment with a team or individually

● Efficient and a fast learner

Experience

Sept 2016- present

Columbia College, Calgary, AB - Student, Licenced Practical Nurse Nov 2009 - July 2015

Westjet, Calgary, AB - Sales Super Agent - Call Centre

● Accurately completed bookings / payments, changes and cancellations

● Ensured policy and procedures were followed and in accordance with westjet guidelines

● Practiced one call resolution while directing specific calls to correct departments

● Efficiently made calls to guests in irregular operation incidents and accommodated accordingly

● Successfully completed all regular interactive trainings, pod sessions while keeping up to date with daily communications

● Provided a positive can do attitude while delivering genuine service and stress free experience

● Used empowerment when dealing with customer concerns and challenges within operations

● Filled out customer feedback and requests and sent it to the correct channels in a timely manner

Education

Jan 2001 - Dec 2001

New Era Technology College - A+ certification

May 1997 - June 1999

James Fowler High School - High School Diploma

2

References

Available Upon Request.

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