Customer Service Help Desk

HARVEY OLSON

Kent, Ohio Mobile 330-***-****

*********@***.*** https://www.linkedin.com/in/harvey-olson

PC TECHNICIAN HELP DESK SUPPORT

Experienced IT Help Desk and PC Technician with over 15 years of testing, installing, repairing and maintaining a diverse range of PC hardware, software and peripherals. Strong customer service skills with the ability to quickly diagnose issues and assist in resolution. Organized, knowledgeable and responsive to work and client needs. Competencies include:

Software Hardware Upgrades

Customer Service Skills

PC Equipment Repair Installation

Windows MS Office Suite Lotus

Audio Visual Support

Outlook SharePoint CMS

Active Directory Databases

Remote Connection Team View

WORK EXPERIENCE

MYERS INDUSTRIES, Akron, Ohio 2013 to 2016

A $600M manufacturer of plastic and rubber products, as well as a wholesale distributor of tools, equipment and supplies for the tire service and automotive underbody repair industry.

PC Technician / Help Desk

Responded to end-user questions via the Help Desk. Performed updates to software & hardware. Installed and upgraded computers, printers and networks.

Provided customer service, technical support, training and guidance to end users with computer software, hardware, or system issues. Created service tickets for out of scope technical issues.

Recorded, tracked and documented all IT requests into database. Utilized root cause analysis to identify and prevent recurring issues. Skilled at using remote assistance tools.

Installed, tested, and configured new workstations, peripheral equipment, and software. Performed timely workstation hardware and software upgrades as required.

Repaired desktops, laptops, tablets and printers, including motherboards, memory, power supply, etc.

Established a recycling program for used computer equipment. Contracted with vendor for proper disposal of electronics.

Set up new users in active directory with email and rights to appropriate servers.

NETVIEW INC., CHARLOTTE, NC 2012 to 2013

Netview specializes in Network Infrastructure, Telecom and Professional Staffing/Services support.

Service Technician (Contractor)

Installed, configured, and tested new workstations, servers, and software (from XP to Win7) for State Farm field offices.

Analyzed and repaired non-working workstations and printers.

PC SERVICE ON CALL, Spokane WA. & Cleveland, Ohio 2000 to Present

Owner/Operator providing PC end-user support on-site and via the phone. Troubleshoot and repair PC issues, update software and hardware, set up and run AV, install new equipment and supply education/training.

MARATHON DEPLOYMENT, Spokane, WA. 2010 to 2012

Marathon provides a full range of services in IT focusing in the areas of Deployment and Field Service. We serve clients in the retail, hospitality and business services.

Service Technician (Contractor)

Provided on-site repair, maintenance and support of POS registers and peripherals for fast food retail sites.

Upgraded software and hardware, installed new POS registers, wiring and other services to maintain operations of equipment.

COEUR D’ALENE RESORT, Coeur D’Alene, ID 2004 to 2009

Luxury Golf & Spa Resort at Lake Coeur d'Alene's edge.

Audio/Visual Technician

Provided Audio Visual support including identifying requirements, setting up infrastructure, sound mixers, lighting and visual equipment (screens, projectors and computers) for a variety of events.

MT. SPOKANE 2000, Spokane, WA 2002 to 2012

Ski and snowboard resort.

Food Service/Cashier

Prepared food, opened facility, operated register, and provided guest services. Set up and served at special catering events.

COMPUTER QUEST, Parma Heights, OH 1999 to 2001

School for veterans and people with disabilities.

Lab & Technical Instructor

Taught computer repair skills (A+ Certification), setting up of networks and how to conduct a PC service call.

Worked with the disabled in a classroom and lab setting. Taught communication, service protocols, problem solving and technical skills.

EDUCATION

Associates Degree, Electronics, Community College of Spokane, Spokane, WA.

CERTIFICATION & CONTINUING EDUCTION

Configuring Windows 8 Certification, Microsoft

Portables, Desktops & Onsite Troubleshooting Certification, Dell

CISCO CCNA, Community College of Spokane

MS Network/Server, Community College of Spokane

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