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Customer Service Administrative Assistant

Stuart, Florida, United States
January 27, 2017

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**** ********* ****** ****** ******, FL ***** Cell: 561-***-****

Professional Summary

Motivated customer service specialist with over 15 years experience in a fast-paced, team-based environment. Personable and professional under pressure.

Work History

Administrative Assistant/Customer Service, 04/2014 to 12/2016

Nationwide Tax Group-Boca Raton Florida

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with accounting department on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided an elevated customer service experience to generate a loyal clientele.

Medical Records Specialist, 10/2012 to 04/2014

Exam Coordinators Network-Boca Raton Florida

Received and processed medical records requests.

Audited records for accuracy.

Sorted materials and file according to guidelines.

Input data into computer programs and filing systems.

Created new physical and computer based files.

Adhered to all facility, company and legal guidelines, certified in HIPPA training.

Trained new hires in the medical records department.

Administrative Assistant, 06/2010 to 09/2012

Nationwide Tax Group-Boca Raton Florida

Managed office supplies, vendors, organization and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Organized all new hire, security and temporary paperwork.

Screened applicant resumes and coordinated both phone and in-person interviews.

Created detailed expense reports and requests for capital expenditures.

MSA/CMS Coordinator, 12/2007 to 07/2009

Express Scripts-Delray Florida

Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.

Meticulously identified and rectified inconsistencies and discrepancies in medical documentation.

Interacted with providers and other medical professionals regarding billing and documentation procedures, policies and regulations.

Assisted in the maintenance of medical charts and/or electronic medical filing.

Accurately received, coordinated and converted paper records to EMR.

Coordination of all documentation needed to create Medicare Set-Asides and CMS submissions.


Florida International University- Bachelor of Arts: Business Administration, 1996

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