Manager Customer Service

Jeanne Coutts

Mine Hill, NJ *****

*********@*****.*** • 973-***-****

Qualifications Summary

Creative and ambitious marketing professional with exceptional ability to foster long-lasting relationships, ensure project completion, and motivate teammates.

Relationship Development: Strong interpersonal talents with excellent ability to build rapport and establish mutually beneficial relationships. Proven track record of creating and nurturing long-lasting relationships and utilizing those connections to network for prospective clients.

Information Management: Technical literate professional with a history of working with clients in airline, gaming, and automotive industries. Able to utilize software and hardware available to complete projects.

Project Oversight: Highly organized self-starter able to see project from idea to completion. Exhibit excellent ability to follow-through and possess vast experience in marketing and event planning. Ability to execute events from beginning to end with success.

Key Strengths: Strong strategic planner able to balance multiple priorities. Knowledgeable in process improvement and project coordination. Accomplished manager who started as entry level and worked to a management position. A dedicated and rapid learner able to motivate and inspire others. Proficient in Microsoft Office.

Educational Background

Bachelor of Science in Business Management

Fairleigh Dickinson University, Florham Park, NJ

Professional Experience

Rymax Marketing Services, Pine Brook, NJ

Manager of Vendor Relations & New Business Development (2015 – 2016)

Researched market information and strategic partnerships, gaining a competitive advantage. Determined, planned, and participated in relationship-building meetings and activities. Outlined meetings, delivered performance updates, and provided quarterly business reviews.

Selected Contributions:

Fostered relationships with existing clients to establish a referral system for prospective clients, thus increasing revenue.

Manager of Client Marketing (2009 – 2014)

Supervised key account daily operations for financial, automotive, airline, and gaming industries. Delivered flawless client experiences by creating websites, selecting products, print collateral, and special events. Increased client acquisition and retention by providing attention to detail. Cultivated best practice strategies to integrate client compliance guidelines into customized incentive solutions.

Selected Contributions:

Distributed and created quarterly mailing catalogs for United Airlines Mileage Plus rewards program to more than 5M recipients.

Developed and executed first United Million Miler member event in the tri-state area.

Events Manager (2005 – 2008)

Managed event tasks, including planning, scheduling, travel arrangements, programming, execution, and breakdown. Researched shows, contracted printers and booth designers, and communicated with facility supervisors. Participated in daily operation activities, such as attending trade shows, internal events, client functions, customer loyalty events, and employee recognition events. Acted as liaison between sales, warehouse, merchandising, purchasing, and operation departments and clients.

Manager of Customer Relations (2002 – 2005)

Developed new customer service satisfaction systems and processes designed to increase satisfaction scores. Retained program procedure and protocol information, verified quality communication, ensured product representation, and guaranteed customer support was provided for hundreds of clients. Generated Excel sheets for sales and inventory data.

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