Customer Service Sales
Resume:
MARIAH S. OUTLAW **** Fjord Drive • Indianapolis, IN 46250
317-***-**** ************@*****.***
OBJECTIVE
To obtain knowledge of the day-to-day work of a business through an entry level position, summer internship and/or job shadowing experience.
PROFESSIONAL PROFILE
Positive work ethic.
Work nights, weekends, and holidays as needed.
Strong customer service and communication skills.
Organized and thorough in work. Ability to multi-task and manage workload; good follow up and attention to detail; ability to address problems proactively; good judgment.
Proficient with Microsoft Word, PowerPoint, and Internet.
Ability to interact w/customers with confidence and confidentiality.
Enhance personal self-development and confidence.
Ability to work independently or as part of a team.
EXPERIENCE
Sales Associate 2016-Present
BCBG MAXAZRIA Indianapolis, IN
To ensure the brand integrity of the company is reflected to the customer
Drive, plan, and execute window changes and the dressing/styling of all interior mannequins on time and on concept
Re-merchandising according to sell through, clarity of offer, and store concept
Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
Seek an ongoing training and education to further develop expertise
Window Clerk Associate 2014-2016
United States Postal Service Indianapolis, IN
Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail.
Provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk.
Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas work stations, and storage areas are presentable to customers.
Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
Distributes and scans incoming and outgoing mail at a post office, branch or station.
Performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items.
Perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.
Program Representative 2014-2014
Covance through Randstad Staffing and Recruiting Greenfield, IN
Support the operations within the InTeleCenter Programs.
Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and escalate calls as required.
Conduct outbound calls to obtain missing information or other appropriate information per program specifications.
Administer surveys to appropriate parties per program specifications.
Routinely conduct data entry of related materials per program specifications as needed to back up Program Assistants.
Data Entry
Sales Associate 2013-2014
Ann Taylor Indianapolis, IN
Drives revenue and provides an exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, safe, well-maintained store environment. Consistently achieves individual goals that support store goals.
Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations.
Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards.
Maintains a clean store environment.
Follow the cash handling policies and register procedures.
Sales Associate 2013 - 2014
Armani Jeans Indianapolis, IN
Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service.
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
Proactively seeks opportunities to recommend creative strategies which will impact the Store's overall business performance.
Responsible for achieving personal sales goals.
Determine customer needs based on personal features and other customer preference related factors.
Ensure proper presentation, organization, storing, and replenishment of stock.
Participate in pre-selling and sales driving events to maximize sales.
Follow the cash handling policies and register procedures.
Hostess 2010 – 2013
On the Border Restaurant Indianapolis, IN
Interacted with arriving guests as they enter the restaurant.
Ensured that the guests are made comfortable and kept informed of the status of their orders or wait times.
Monitored the open dining sections of the restaurant for empty and cleaned tables.
Estimated wait times for guests and monitored the guest waiting list.
Answered the telephone, booked reservations and moved tables together to accommodate large parties.
LModelz 2009 – 2011
Model Indianapolis, IN
Modeled garments and other apparel to display clothing before prospective buyers at fashion shows, private showings, retail establishments, or photographer.
Posed for photos to be used for advertising purposes, subject for paintings, sculptures, and other types of artistic expression.
Maintained flexible schedule to be booked for fashion, runway, editorial, commercial, and promotional modeling.
Followed strict routines of diet, sleep, and exercise to maintain appearance.
Worked closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule.
Assembled and maintained portfolio, print composite cards, and traveled to go-sees to obtain jobs.
EDUCATION
Indianapolis Metropolitan High School 2010-2013
Indianapolis, IN
Pike High School: Graduated June/2014 2013- 2014
Indianapolis, IN
Certification
IndyMinks 2 Day Lash Course 2016
Indianapolis, IN
INTERNSHIP
Heartland Hospice 2011-2012
Clerk Indianapolis, IN
Greeted guests and answered multi-line phone system w/high call volumes.
Performed general administrative tasks, such as faxing documents and photocopying, sorting and distributing mail within the department, sorting and filing correspondence, cards, invoices, receipts or other medical records.
Maintained, handled and processed confidential information.
Maintained files, posting records and compiling data.
Performed some data entry and typing which required proofreading to ensure accuracy.
Maintained cleanliness of the lobby.
Provided general information on the business and directed calls to the correct person.
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