Customer Service Manager

***** **** ****** ****** ******, Whittier, Puente CA 90603

562-***-**** • *******@*******.***

Professional Experience

Royal Paper Box, Montebello,CA

Pre-Press Specialist, August 2016 - September 2016(Temp. Work) Work on preparing and trouble shooting client art les for printing on packaging materials. Prepare art les for tooling such Embossing, Foiling and Spot Varnish Plates. Develop good working relationships with Clients, CSR’s, and other Team Members. Labeltronix, Anaheim, CA

Pre-Press Specialist, 2015 - 2016

Work on preparing and trouble shooting client art les for printing. Prepare art les for tooling such as Embossing, Foiling and Spot Varnish Plates. Develop good working relationships with Clients, CSR’s, and other Team Members.

Digital-Dogma, Santa Fe Springs, CA

Pre-Press Manager/Desktop Publisher, 2006 - 2015

Successfully run a Pre-Press Department in a Digital Label Company. Work with CSR’s and Clients to create and meet all project requirments. Work with Digital Laser Diecutter in creating T-30 les. Manage color corrections, decisions on what press to run projects to save time, supplies, and money.

Holiday Printing, City of Industry, CA

Pre-Press Manager/Desktop Publisher/CSR, 1990 - 2006 Started as platemaker before transitioning into Pre-Press Manager. Successfully developed a good working relationship with the Press Department, motivated and directed a team of strippers, and worked with CSR’s on laying out projects. Developed problem solving and troubleshooting abilities. Responsible for Final Approvals on all projects in the shop. Participated in creating the policy manuals and guidelines for the company. Worked in Customer Service Department to help better understand our customer’s needs and how to solve their problems quickly and e ectively.

Qualifications Profile

Highly creative and multitalented Desktop Publisher with over 27 years experience in O set and Digital Printing. Extensive experience in Illustrator, Photoshop, Indesign, Acrobat, Quark, Esko Work ows, Direct to Plate Systems and print design. E ectively work with sales people and customers on how to set up their jobs to run smoothly and e ently. Accustomed to performing in a deadline driven environment with an emphasis on quality.

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