Customer Service Data Entry

DENA M. GILLION, West Palm Beach, FL

Telephone: 561-***-**** E-Mail: ***********@*****.***

LEGAL ASSISTANT, with 5+ years of experience in client services for Foreclosure complying with State and Federal law.

SKILLS & QUALIFICATIONS

Client Services Focused

Communication Liaison

Schedule Management

Draft Documentation

File Organization

Integrity with Confidentiality

Legal Concept Comprehension

Telephone Etiquette

Word Processing Programs

PROFESSIONAL EMPLOYMENT

SHAPIRO FISHMAN & GACHE LLP, Boca Raton, FL 2010 - 2016 Senior Legal Assistant

Updated client files in case management system and client system to ensure accurate current file status

Supervised a team of 12-15 processors in complying with company policy and procedures

Trained new hires in regards to job requirements

Pulled reports daily to assure daily tasks are completed and court deadlines are met

Prepared alias/pluries summons, publication, and acceptance of service

Prepared legal motions and notices for attorney review and execution

Pulled county court dockets assuring all pleadings filed are available in the case management system

Performed filing, copying, faxing, scanning and data entry NATIONAL APPLIANCE NETWORK, Boca Raton, FL 2009 - 2010 Call Center Supervisor

Assisted and supervised call center of 15-20 employees

Trained new hires in providing customer service needs

Maintained daily records to support service reports

Followed through on customer and vendor call backs

Performed general filing, copying, scanning, faxing and data entry

Answered multiple incoming lines

ARTHRITIS ASSOCIATES OF SOUTH FLORIDA, Delray Beach, FL 2005 - 2006 Front Office Clerk

Answered multiple incoming phone lines

Scheduled and canceled patient appointments

Performed data entry ensuring accuracy

Performed general office duties including filing, copying, faxing, scanning

Prepared medical billing and coding adjustments

Assisted nurses with patient follow-ups and call backs EDUCATION

Diploma-General Studies, Olympic Heights High School Boca Raton, FL

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