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Customer Service Computer Operator

Houston, Texas, United States
January 27, 2017

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OBJECTIVE To assist Clients in managing Software, Security, and Data.

PROFILE Organized professional experienced in multiple computer platforms and areas. Excels independently or as a team member.


Security RACF(RBAC), Administration, customized (remediation/extracts/platform conversion/SMF extraction), SOX reporting, Active Directory, SAILPOINT/IQ,

Data Management – Z/OS Software, IBM Utilities, JCL, TSO, FDR, HSM, CA Software(1-11, FAVER/ VSAMAID, etc); BMC Products [PATROL, SIM, MAINVIEW, REMEDY, PRO/SMS]

Programming – IBM 370/Assembler, MASM (Microsoft Assembler), REXX, COBOL, C++, SAS, OFFICE Suite, AS/400-CL, DOS & PowerShell scripting, JAVA.


IT Contractor - Systems Programmer/Security Administrator/Systems Engineer

CompuCom 6/52/16 to present

SABIC AMERICAS - Systems Engineer for Z/OS Platform support including RACF, Active Directory, Program Products, PowerShell scripting for Network & Security Applications.

DOGWOOD INC. 4/12/15 to 5/1/16

Texas Farm Bureau - Remedial correction of multiple RACF Databases, data extraction & conversion to Windows AD, extract to EXCEL spreadsheets by ACTIVE CLASS tabs, Z/OS - RACF Database reconstruction using custom Assembler programs as needed to support IBM best practices.

INFOSYS 3/1/13 to 6/31/13

SYSCO - Convert RACF Profiles to a Windows Micro Focus environment using IBM & Micro Focus Utilities and Assembler programs to aid in reformatting Profiles.

Created jobstream to automate the migration Z/OS tape data to Windows platform (100 Tb).

Small business Entrepreneur, SME/IT Contractor – Texas Area 1/1/01 to present

Small business owner and Operator.

Assisting Clients in maintaining small business workstations and peripherals.

Mentoring students and volunteer work for Community Churches, including sound engineering, musical equipment, and musician. Letters of appreciation available upon request.

SYSCO FOODS, INC. - Houston, Texas 3/10/91 to 12/31/12

Availability Management, Lead I/Security Administrator/Sr. Systems Analyst

Installer – IBM Products 20+ years, BMC Patrol, BEM/SIM for Windows/AS/400’s for over 8 years.

Security Administrator & SME Consultant including VSE, Z/OS, VM, AS/400, MVS, UNIX, Windows platforms for 22 years.

Developer – MVS subsystems for Security, Auditing, Data Management, Performance, Capacity Planning for 22 years. BMC custom scripts for over 8 years.

Data Manager – exceeding 100 Terabytes – Disaster Recovery, Configuration, DASD, tape, virtual storage for EMC, StorageTek and IBM hardware & software for 22 years.

Liaison & SME for Technical Services, Operations, Programming for 22 years.

DEAN WITTER REYNOLDS (SEARS) - Dallas, Texas 2/15/1986 to 07/30/1990

Systems Programmer/MVS

Data Management/ MVS Catalog Conversion and Management

MVS Program Product Support/Data Center Migration

Problem determination and resolution/Production Control & Scheduling software

HOUSTON LIGHTING AND POWER - Houston, Texas 09/01/1983 to 12/31/1985

Systems Programmer/MVS

Production Control and Scheduling/Problem determination

Technical Support: Data Management

ALLIED BANK OF TEXAS - Houston, Texas 09/01/1979 to 08/31/1983

Operations Analyst/Applications Specialist

MVS JCL Technician/ Production Control and Scheduling/Problem determination

Technical Writer: Application Turnover Procedures Manual

Application Source Code testing

ENTEX, INC. - Houston, Texas 04/01/1975 to 08/31/1979

Computer Operator/Customer Service Rep.

Customer Service experience

Computer Operator - IBM 370/MFT


Associate Degree in Computer Science from Houston Community College

120 + hours towards Computer Engineering Degree at University of Houston

IBM Technical training in MVS, Storage, RACF, Program Products – 1983

BMC Software Engineering Certification for Performance Management (Patrol) - 2008

Professional Affiliations

IEEE (The Institute of Electrical and Electronics Engineers, Inc.) Consumer Electronics Society Member #41271129 since 1999

Texas RACF Users Group - Member/Contributor at AIG - Houston

CERT & RED CROSS trained Medic/Amateur Radio Operator for Harris County – KF5MNL

Houston PowerShell Users Group

US Citizen with no restrictions.

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