Sign in

Customer Service, Human Resources, Security

Alexandria, Virginia, United States
January 27, 2017

Contact this candidate

Karren L. Brooks

**** ********* *****, ***. ***

Alexandria, VA 22306, United States

Phone: 703-***-****



HI DIA 04/2014 to Present

200 MacDill Blvd. $52,000.00 per year

Washington, DC 20340, United States Average hours per week: 50


Supervisor: Jerry Elliott Telephone: 202-***-****

Human Resource Administrative Oversight and Training within Assigned Programs: Serve as the training officer responsible for managing, coordinating and executing physical fitness tests and various training exercises. Process all leave requests and passes, ensuring accuracy. Manage financial actions and evaluation reports. Gain management acceptance for the implementation of HR policy recommendations involving the establishment of precedents or new program requirements. Evaluate modified/new HR legislation and regulations for impact on existing programs. Review and make recommendations concerning overall plans and proposals for HR projects. Administer and coordinate staff benefits programs. Research and provide authoritative advice on legislation, regulations and other issuances. Develop and present training and open season events. Serve as a senior advisor to employees and develop estimates for employees considering retirement.

-Serve as a direct liaison between the program managers and senior leadership.

Awards Program Management: Ensure strict attention to detail within all incoming and outgoing awards for service members.

-Manage joint awards processing across all services for over 500 personnel in detached locations.

Statistical and Narrative Reports: Generate statistical and narrative reports for upper managerial staff, ensuring accuracy and quality in all documentation.

United States Army 04/2011 to 04/2014

$47,000 per year

Griciagano, Naples, Italy Average hours per week: 55


Supervisor: Burton Stinnett Telephone: 39.081.771.0112

Gather and Analyze Human Resource Data: Engaged in strength management requirements, tracking and retaining accountability for personnel across dispersed locations. Submitted and processed daily status reports. Tracked personnel tempo (PERSTEMPO) data and completed unit strength reports. Analyzed issues within the section and determined plausible courses of action.

-Exhibited excellent technical knowledge, reaching and producing the directorates Temporary Change of Station (TCS) order SOP which was briefed to the senior management and established as a best practice.

Human Resource Program Facilitation: Managed the health, welfare and training of soldiers in assigned areas. Managed in and out processing, training and Unit Prevention Leader (UPL) requirements for staff. Managed drug testing collection samples, ensuring accurately and timely delivery for testing. Oversaw financial aspects of the program, serving as the primary account holder. Consistently produced excellent mandatory training products meeting the battalion training requirements and Army standards. Planned and executed a Joint Service Readiness preparation, integrating component specific requirements and setting the standard for United States Army North Atlantic Treaty Organization Brigade (USANATO BDE). Served as the point of contact for the completion of benefits forms.

-Facilitated the processing of more than 225 NCOERs, OERs awards and financial actions.

-Served as the operations team lead for Headquarters and Headquarters Company (HHC), Allied Forces Southern (AFSOUTH) Europe Battalion with an assigned strength of 136 personnel dispersed throughout eight locations within Italy and Turkey in support of the United States Army North Atlantic Treaty Organization’s (USANATOs) National Support Plan.

-Served as a direct liaison between program managers and senior leadership on all critical aspirational issues and occurrences.

-Volunteered and facilitated fundraising for the annual ball, securing over $25K in funds resulting in a reduced cost for soldiers.

-Voluntarily served as an Assistant Coach on the children’s flag football team, mentoring all participants to achievement on and off the field.

-Facilitated and managed the Family Readiness Group, increasing overall unit morale.

-Implemented and facilitated the UPL program, increasing readiness across the organization.

-Received a 100% accuracy rating on all team inspections.

-Managed training requirements for up to eight additional personnel to ensure comprehension of program assistance requirements.

-Implemented and facilitated two vital sections, strength management and in/out processing of the S1 shop while under staffed.

-Facilitated the USANATO national support plan, executing the administrative, medical, family readiness and training lines of effort.

-Hand-selected by the senior leadership over three other highly qualified individuals based on extensive knowledge of HR requirements.

Written and Verbal Communication: Delivered outstanding written and verbal communication skills to ensure comprehension by a diverse audience. Utilized automated software to generate reports, memos and correspondence. Developed oral and written presentations to senior officials and various audiences. Implemented and managed automated information systems. Reviewed and prepared highly technical reports.

-Conducted 20 levy briefings, playing a critical role in 20 soldiers and their families’ quality of life.

United States Army 09/2010 to 04/2011

2202 Westridge Avenue $39,000 per year

Ft. Lewis, WA 98433, United States Average hours per week: 50


Supervisor: Kenneth Stewart Telephone: 253-***-****

Develop and Present Training Events and Requirements: Served as a team lead accountable for the safety, health and welfare of five personnel of different occupational specialties. Managed the training of staff in accordance with Mission Essential Task Listing (METL), quarterly and yearly requirements. Mentored three junior staff members in obtaining degrees. Served as a troubleshooter for program personnel on a diverse range of issues.

Operations Management: Provided significant information to top management officials. Provided agency-wide advisory and advice. Made recommendations for changes and improvements to systems, and assisted users to enhance efficiency.

-Flawlessly provided postal support for more than 6K personnel worldwide.

Leadership and Recognition: Served as a team lead in a modular HR support program comprised of 190 deployable within 72 hours’ notice. Mentored soldiers on the importance of education, leading by example. Ensured awards, NCOERs and personnel actions were processed in a timely manner.

-Attended the Advanced Leader’s Course and graduated on the Commandant’s list.

-Selected to serve on the honor guard for the casualty team as a lead for planeside/burial services, earning unit recognition for producing one of the best soldiers.

United States Army 08/2009 to 08/2010

$42,000 per year

Arifian, Kuwait Average hours per week: 60


Supervisor: Tamishia Jenkins Telephone: 803-***-****

Team Advisory and Information Provision to Top Management Officials: Served as the Deployment Cycle Support (DCS) debriefer, delivering information to 600+ soldiers and civilians on a daily basis on requirements for returning stateside from overseas service.

Program Leadership and Team Training: Supervised the Defense Enrollment Eligibility Reporting System (DEERS) operations, Real-Time Automated Personnel Identification System (RAPIDS) and ID card processing machines valued in excess of $75K. Served as the first line supervisor for the department in support of Operation Iraqi Freedom. Managed daily operations within the Common Access Card (CAC) section and the Essential Personnel Services (EPS) division. Provided experience within learning management systems.

-Retained accountability for the health and welfare of three soldiers.

-Attended the warrior leader course, a series of skills and proficiencies needed to become a leader of soldiers.

-Assisted in all aspects of deployment cycle support, servicing over 2,500 personnel monthly.

Confidential Data and Sensitive Information: Managed sensitive materials related to RAPIDS machines, to include blank Common Access Cards (CAC) cards.

-Demonstrated accuracy and security protocols, resulting on zero waste due to theft or misuse of program and sensitive items.

United States Army 08/2007 to 08/2009

2202 Westridge Avenue $35,000 per year

Ft. Lewis, WA 98433, United States Average hours per week: 40


Supervisor: Ivan Haynes Telephone: 907-***-****

Prepare and Execute Special Projects and Studies: Maintained emergency notification documents, updating Enlisted Record Briefs (ERBS) for over 300+ service members with attention to detail, organization and customer service support.

-Instilled the highest standards of soldier’s safety, resulting in zero safety violations.

Human Resource Program Support: Assisted on all human resource support items. Served as a member of the casualty team to lead and instill staff discipline within military funeral honors, including assisting family members with the memorial flag, attending funeral services and training riflemen in proper conduct. Prepared and delivered training on assigned programs addressing complex and emerging laws, regulations and issues. Conducted program audits.

-Deployed and provided passenger tracking and accountability for 1,200+ personnel a day moving in and out of an assigned area or theater of operation.

Written and Verbal Communication: Delivered outstanding written and verbal communication skills to ensure comprehension by a diverse audience. Utilized automated software to generate reports, memos and correspondence. Developed oral and written presentations to senior officials and various audiences.


American Military University Major: General Studies

Charles Town, WV 25414, United States

Associate of Arts 3.5 / 4.0 GPA

Completion Date: 12/2015 60 Semester Hours


Job Related Training:


-Computerized Medical Office Assistant, 09/2000


-Senior Leader Course, 06/2014

-Defense Travel System, 04/2014

-Equal Opportunity Course, 05/2013

-Sexual Harassment Assault Response Prevention, 08/2012

-Medical Protection System, 09/2009

-Warrior Leader Course, 09/2008

-Army Disaster Personnel Accountability and Assessment System, Total Officer Personnel Management information System, 03/2006

-RAPIDS, 11/2005

-eMilpo, 06/2005

-Driver Training Program, 05/2005

-Human Resources Specialist Course, 03/2005


-Adjutant General Corp. - Member


Currently holds an active Top Secret security clearance.


Offers extensive experience in human resource management, program management, team leadership, personnel training, advisory, consultation, DEERS, RAPIDS, EPS, CAC, DTS, EEO, briefings, presentations, generate reports, policies and procedures, HR legislation, planning, scheduling, special projects, audits, learning management systems, administrative processes, customer service, benefits administration, research, analysis, narrative reports, statistics, automated information systems, technical reports and communication. Outstanding abilities in customer service, professionalism, and fostering teamwork. Known as a resourceful, detail-oriented individual with the ability to implement creativity in highly demanding situations. Skilled in planning, achieving goals, fact checking, and professionalism.


Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), SharePoint Android, Blackberry, Windows, Google Drive, DropBox, Desktop Video Software, Mobile Apps and Live Streams


-United States Army (09/2004 – 03/2017)


Army Commendation Award (3), Army Achievement Award, Meritorious Unit Commendation, Iraqi Campaign Medal, Global War on Terrorism, Certificate of Achievement, Overseas Service Ribbon (3), Good Conduct Medal (4)


Ivan Haynes

United States Army



Donna Barrington

United States Army



Cheryl Boyd

United States Army



Dominique Stoves

United States Army



Andrea Allen

United States Department of Defense

Alcohol and Substance Abuse Sustainment Manager


Contact this candidate