PC Technician

Marcus Hillman

Cell: 845-***-**** Email: **********@*****.*** 360 Concord Lane Middletown,NY

Summary of Qualifications

Experience in computer repair, troubleshooting and networking

Bachelor degree in computer technical support

Ability to successfully manage multiple assignments and priorities

Ability to effectively work independently and with multidisciplinary team

Experienced in micro computers, peripherals and peripheral software

Professional Experience

Technical Support and Computer Networking

Provided support and maintained local area network

Installed, repaired and upgraded computer hardware

Maintained system logs

Performed routine system checks

Maintained PC’s peripheral systems

Technical Profile

Computer Operation Systems

Ms Dos 6.0, Windows 98, Me, 2000, XP, NT, Windows 2000 Server, Vista, Win 7

Computer Hardware

Install, configure, upgrade, repair, deployment, imaging, ghosting, asset control, and inventory management

Computer Software

Microsoft Word, Access, PowerPoint, Excel, Internet Explorer, Firefox, Safari, and Outlook

Employment History

Lowes Home Improvement Middletown, New York

Customer Service / Cashier March 2011 -current

Provide exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner.

Help ensure overall operational integrity of the store, with oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and RTM.

Mechtronics Beacon, New York

RMA Technician August 2015-2016

ISDR Recovery & Image Copy

Upgrades (Backup/Restore) and Break/Replace

Acquired RMA numbers from vendors, packed defective products, prepared packing lists, and shipped defective products to vendors for repair or replacement.

Atlas Data Systems Westfield, New Jersey

Merck Deskside Service Support Technician September 2008-2009

Maintained PC’s peripheral systems

Provided support & Inventory/Asset Control

Upgrades (Backup/Restore) and Break/Replace

ISDR Recovery & Image Copy

Calvary Christian School Newark, New Jersey Computer Teacher Aide and Computer Technician September 2003 - 2006

Provided technical support and maintained local area network

Break/Fix, install, repair and upgrade computer hardware

Maintained system logs

EDUCATION

Orange County College, Newburgh, New York Briarcliffe College, Bethpage, New York CAPE, A+ PC Service Technician,- (Training) Bachelor Degree, Information Tech, May 2008

Gibbs College, Livingston, New Jersey

Associate Degree, Networking, August 2006

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