Customer Service Sales

Mourad Fereg

***A Brunswick Avenue, Toronto, ON M5R 2Y9 Cell: 647-***-****

Email: ***********@*****.***

OBJECTIVE

To obtain a full time Customer Service/ Sales position

SUMMARY OF QUALFICATIONS

Team player that can work independently and efficiently

Good communications skills both written and verbal; speaks professionally on phone

Patient and a fast learner who is skilled in multitasking

Work well under pressure and in a fast paced environment

Proficient in Microsoft Word, Excel, Internet and various applications

WORK EXPERIENCE

EcoLife Home Comfort, Toronto, ON

September 2nd, 2016 – October 18th, 2016

Customer Service

Provided necessary information about our products to customers and clients

Informed them about rental agreement contracts and Finance deals.

Explained how to operate their new piece of equipment and how to fix minor issues

Set, cancelled, and rescheduled appointments and bookings for customers and clients

Verification Agent

Gathered information from our sales agents and created new orders for all of our clients

Verified that the information received was legit and a match prior to inputting orders in our system

Spoke with clients over the phone and asked them questions for verification purposes to ensure they were real homeowners

Read the terms of service and conditions to each client to make sure they understood what they were signing up for

Telemarketing Sales

Called homeowners to offer them high efficiency products which use less energy and can save them money on their energy and gas bills

Informed homeowners that equipment over 8 years of age consumes more energy and they are overpaying on their bills

Explained if they decide to rent one of our high efficiency products they will be eligible for a rebate of up to $1600 from the Ontario Power Authority only if their current equipment is over 8 years of age

EDUCATION

Electromechanical Engineering, George Brown College 2015 - 2016

Ontario Secondary School Diploma, Central Technical School 2013

ACHIEVEMENTS

2013 Honour Role Certificate

Achieved average of 90% and above

Kensington Foundations Scholarship

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