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Customer Service Sales

Location:
Anchorage, AK
Posted:
January 28, 2017

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Resume:

Daniel E. Brinker

**** ********** **.

Anchorage AK 99502

907-***-****

acyi5x@r.postjobfree.com

Objective:

I wish to bring all of my skills into focus for the good of my clients, the company I work for, and perhaps the industry as a whole. I would like to work for an ethical company that provides a truly valuable service or product to its customers.

Attributes:

I’m dependable, punctual and accustomed to meeting deadlines

Proficient in accounting, inventory control, collections, supervision, and security. I follow procedure strictly but I can also develop and institute systems where necessary.

I am also a team leader. My management style is very hands on. I am able to motivate and coordinate employees under any and all circumstances. I believe motivation is better than discipline.

I lead by example.

I can comprehend and retain large amounts of technical information

I excel in communication, both written and oral. Happy and amiable, I'm dedicated to providing excellent customer service.

Employment History:

Licensed Supplemental Insurance Agent

Colonial Life

01/21/ 2016-Present Anchorage, AK

Meeting with Employees to examine benefit solutions

Group Presentation to employees

All preparation of materials presentation materials

Computer app and proprietary programs

Contracts, forms, follow up, and client satisfaction

Appliance Specialist

Home Depot (part time)

05/10/16-10/1/16 Anchorage, AK

Present features and benefits to prospective buyers

Discuss other options and services

Coordinate with warehouse and set up delivery

Stock and maintain kitchen and bath aisles

General customer service around store

Licensed Real Estate Agent

Real Property Management

05/15/2014-11/22/2015 Anchorage, AK

Outside sales, market research, develop leads via phone, internet, networking and in person.

Listen to property owners and create solutions tailored to their individual needs

Create forms and comparisons for various properties, including potential rental estimates.

Complete and submit contracts and other forms.

Assist on boarding, leasing and customer service departments as necessary

Show prospective tenants properties.

Licensed Financial Agent

Country Financial

08/11/2014-05/15/2015 Anchorage, AK

Outside sales, market research, develop leads via phone, internet, networking and in person

Create complete financial plan with client to meet individual needs

Business insurance for liability, inventory, property, event and workers compensation policies

Create benefits packages tailored to the specific business

Disclose fully and educate each client on purchased products

Complete and submit contracts

Fiduciary responsibilities

Assist underwriting

Assist client to file claims as necessary

Follow up periodically to ensure clients needs are met

Assistant Manager

Holiday Station Store

04/01/2013-08/11/2014 Anchorage, AK

Customer Service, providing an excellent customer experience

End of day paperwork, accounting, computer skills

Employee supervision, creating and motivating a team, training, discipline

Freight handling, checking in and arranging according to POG

Food preparation, proper handling of food and dishes

Fuel handling, proper procedures for fuel spills and handling

Loss prevention, monitoring floor for theft, controlling employee caused shrinkage

Tam/ Top certified

Food handler card

Insurance Agent

Aflac Insurance Agency

11/24/2012 –04/01/2013 Anchorage, AK

Licensed insurance agent

Outside sales, market research, develop leads via phone, internet and in person

Create an insurance program to meet customer needs

Disclose fully and educate each client on purchased product

Complete and submit contracts

Fiduciary responsibilities

Assist client to file claims as necessary

Follow up periodically to ensure clients needs are met

Super Store Manager

Bailey's Furniture

09/07/2007-11/13/2012 Anchorage, AK

Providing excellent customer service on every level, constant contact with customers

Supervising, motivating, mentoring up to 85 employees in order to create a positive buying environment

HR duties such as hiring, termination and disciplining of employees

Training commission Sales Staff in positive, ethical and effective sales techniques.

Key and code holder, responsible for closing and securing building at night and opening it in the morning

Coordination of all departments within business to provide seamless customer experience

Accountable for all money taken in, end of day and related paperwork

Responsible for sales decisions including: discounts, special order pricing, etc.

Personally sold hundreds of thousands of dollars in both regular retail and B2B sales

Insurance Agent

Aflac Insurance Agency

03/01/2007 - 09/07/2007 Anchorage, AK

Licensed insurance agent

Outside sales, market research, develop leads via phone, internet and in person

Create an insurance program to meet customer needs

Disclose fully and educate each client on purchased product

Complete and submit contracts

fiduciary responsibilities

Assist client to file claims as necessary

Follow up periodically to ensure client’s needs are met

Business Owner

Video City 36th Ave

06/05/1997 - 02/07/2007 Anchorage, AK

Sole proprietor of a fast paced video rental business

Responsible for all aspects of the business:

Great customer experience, customer satisfaction and retention a must

7/12/365 business, I work weekends

Created and perpetuated a fun, positive work environment where effort and ability were rewarded

Handled all HR issues, hiring, firing, discipline, incentive programs, etc.

Responsible and accounted for all money, income, receiving, billing, taxes, etc

Product knowledge, inventory control, ordering all stock, maintaining stock levels.

Administered, maintained and enforced legal forms, documents and contracts, i.e. collections, taxes, personnel policies, etc.

General Manager

Video City Jewel Lake/Spenard

06/01/1991 - 07/01/1997 Anchorage, AK

Manage all day to day operations of two locations simultaneously: Jewel Lake and the Spenard location.

Responsible for supervising all store operations including:

Personnel: training of managers, supervisors and employees and all other HR

functions

Responsible and accounted for all money, income, receiving, billing, etc.

Product knowledge, inventory control, ordering all stock, maintaining stock

levels

Store organization and presentation to create an inviting buying atmosphere

All aspects of customer experience, retention and satisfaction, maintained consistently high daily income averages

Policy development and enforcement

Oversee contracts, collections, accounting, etc.

Store Manager

Video City Jewel Lake

03/01/1989 - 07/01/1991 Anchorage, AK

Duties were same as above in a single location. Responsible for all day to day operations

Also, Instrumental in planning, design and organization involved in opening a new retail location

Maintained consistently high daily income averages

Shop Manager

Spectra Shirts

09/27/1988 - 03/15/1989 Anchorage, AK

Supervise all shop activities and employees

Overseeing the production and packaging customer orders

Organizing employee activity

Inventory control

Equipment maintenance;

Key/code holder

Store Manager

Video City Muldoon

08/24/1984 - 09/14/1988 Anchorage, AK

In charge of all personnel and day to day operations in an exceptionally busy location,

Responsible for: inventory, employees, scheduling, daily sales,

end of day accounting, etc.

key/code holder.

Assistant Radiographer

Peabody Inc-San Onofre Nuclear Generating Station

07/01/1979-09/01/1980 San Onofre, Ca

X-ray pipe welds to insure integrity

Understand and apply techniques, safety regulations, and procedures for nuclear source

Set up and break down equipment in the field

Write reports, maintain logs and catalog incidents

certified argon inspector and response team

Education:

Long Ridge Writers Group Graduated Spring 2006

Accredited Writing course

Course study: Breaking into print

National University attended Fall 1980 – Spring 1981

Accredited College

Major: General Education

Mira Costa College attended Fall 1979 – Spring 1980

Community College

Major: Psychology

High School:

Educational Dynamics Inc. Escondido, CA Graduated June 1979

Army and Navy Academy Carlsbad, CA Attended Sept 1975-1978

Alaska Licenses:

Insurance:

Life, Health, Annuity, Variable products

Property, Casualty, Farm, Business

Securities:

Series 6 and 63

Real Estate:

Licensee

Hobbies and Interests:

Karate

Scuba

History

Writing

Portrait Drawing

Latin

Golf

Current Events



Contact this candidate