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Customer Service Data Entry

Location:
Columbus, Ohio, United States
Posted:
January 28, 2017

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Melissa Blair

Columbus, OH

acyi3f@r.postjobfree.com - 614*******

WORK EXPERIENCE

Picker/Packer

Radial/Innotrac - Grove City, OH - August 2014 to Present Responsibilities

I started in the 1 Sale A Day department where I primarily picked and packed costume jewelry and electronics. However, upon completion of my normal duties I wouldjoin the rest of the team picking and packing many other items such as small kitchen appliances, clothing, shoes, other electronics, etc. If 1 Sale A Day completes it's work for the day, we typically assist other areas of the warehouse such as picking and packing makeup/ fingernail polish for Julep or packing for Beachbody or Rainbow. I currently work for the Eloquii department as Returns Processor/Exceptions. I have been working with Eloquii for almost 2 years now. I open and process returns for refund/exchange. I am also responsible for the Exceptions. These are the returns that are difficult and require more research to complete. About half of these difficult returns are referred back to Eloquii for resolution by being keyed onto a spreadsheet. I am the only person who performs the functions for exceptions. Accomplishments

I began the job in May as a temp and was recognized quickly as being a reliable and hard working person. I was given extra time to work to build my hours so that I could be hired in quickly, and that finally occurred on August 11, 2014.

Skills Used

I am very organized and methodical in my picking and packing to ensure accuracy of the order for the client. I have to maintain detail oriented records pertaining to the Exceptions to ensure that proper credit is given to each customer.

Picker/Packer

Lifestyles Staffing - Grove City, OH - May 2014 to August 2014 Responsibilities

I worked in the 1 Sale A Day department where I primarily pick and pack costume jewelry and electronics. However, upon completion of my normal duties I join the rest of the team picking and packing many other items such as small kitchen appliances, clothing, shoes, other electronics, etc. If 1 Sale A Day completes it's work for the day, we typically assist other areas of the warehouse such as picking and packing makeup/fingernail polish for Julep or packing for Beachbody or Rainbow. Accomplishments

I began the job in May as a temp and was recognized quickly as being a reliable and hard working person. I was given extra time to work to build my hours so that I could be hired in quickly, and that finally occurred on August 11, 2014.

Skills Used

I am very organized and methodical in my picking and packing to ensure accuracy of the order for the client. Assembler

Solutions Staffing - Columbus, OH - February 2014 to May 2014 Responsibilities

I was placed at Sheseido warehouse in Grove City where I was assigned to an assembly line for Bare Ecsentials. We made makeup kits, mostly to be sent to QVC for sale. I was also given time in the "clean room" where we were charged with assembling the actual makeup pallets in a more sterile environment. I stayed at this location until the company no longer required temp services.. Accomplishments

I was recognized here also as being a dedicated worker, but was not there long enough to be eligible for hire. Skills Used

Again, attention to detail and special care given to ensure that the product was correct in it's packaging prior to shipment to the client.

Customer Service Associate

Byers Hertz - Columbus, OH - October 2013 to February 2014 Responsibilities

My duties here were to check in rental cars when they were returned. I was responsible for giving the customer their final receipt, inspecting the cars for damages, mileage, and fuel level, resolution of customer complaints/ concerns, and cleaning/driving/parking of the rental cars. Accomplishments

I was able to resolve many customer issues, which earned me some small perks. Skills Used

Attention to detail, customer service skills, basic data entry. Transportation Security Officer

Transportation Security Administration - Columbus, OH - September 2002 to October 2013 Responsibilities

As a TSA officer, I worked to screen passengers and their baggage prior to flight for any prohibited items. I used x-ray screening, full body scanners, hand wands, and explosive trace detection machines to accomplish this goal. I also performed bag checks and pat downs. Accomplishments

I don't know that I had an exact impact at this position. This was a federal job that I held for 11 years. Most of the impact we had occurred when someone tried to do something horrible in another part of the world. That's when procedure would be updated to accommodate elimination of such behavior. Skills Used

Attention to detail was critical in this position, as was organization and customer service. EDUCATION

Associate of Applied Science in Human Services and Corrections Hocking College - Nelsonville, OH

1991 to 1993



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