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Medical Customer Service

Location:
Hamden, Connecticut, United States
Posted:
January 28, 2017

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PAUL DE LEONARDIS

*** ****** ****

HAMDEN, CT ***18

(917) ***-****

acyi2v@r.postjobfree.com

HEALTHCARE EXECUTIVE

Respiratory Therapist for fourteen years, graduated First Honor; offered teaching position upon completion. Tutored for twenty+ years in math/science-related subjects; strong advocate of progressive education; certified in specialties within four months of graduating. NRP instructor. Re-certify credentials by sitting for NBRC boards. FEMA coursework completed for NIMS (National Incident Command System). Considered “go-to guy” for difficult patients. Management style fosters teamwork, and encourages/ nurtures others to achieve by example and teaching. Strives to optimize customer service by validating patient needs/concerns. Previous employment in restaurant and entertainment industries, where customer relations is of primary importance. Experience in both union and non-union institutions. Strong advocate of fiscal responsibility.

PROFESSIONAL EXPERIENCE

2010 – 2016 JOHNSON MEMORIAL MEDICAL CENTER, Stafford Springs, CT

JMMC (partnered with Saint Francis Medical Center) is an integrated health system consisting of Johnson Memorial Hospital, Evergreen Health Care Center, Home and Community Health Services, Johnson Surgery and Outpatient Services, Community CancerCare, Tolland Imaging Center, and physician practices. Net revenues of $90M.

Respiratory Supervisor

* Oversees and directs projects and initiatives for department, managing staff and coordinating with other departments to achieve objectives and optimal patient care using a results driven philosophy.

* Involved in care of all patients as a clinical supervisor, including critical care, emergency room, trauma room, neonatal, pediatrics, medical, surgical, obstetric, and psychiatric floors.

* Chief of Pulmonary Function Laboratory, including management; author of policies and procedures; education of other lab technicians and testing of patients.

* Educates all employees in purpose and maximal effectiveness of pulmonary apparatuses and techniques. Certified as NRP instructor and responsible for educating staff in most recent AAP guidelines. Designed and implemented current neonatal resuscitation policy.

* Reviews and updates departmental policies with Director of Nursing and Medical Director. Responsible for updating and reviewing QA/ CQI monthly for presentation to QRC and senior administration.

* Skilled at resolution of staff and institutional issues through group discussions and individual meetings. Institutes performance evaluations annually with staff, and initiates performance improvement with weekly follow-up of goals and objectives when necessary.

* Familiar with crisis situations, including active involvement in hospital fires and face-to-face resolution of confrontational DPH issues. Direct liaison with laboratory director, and jointly redesigned protocols and education for POC policies.

* Addresses multiple issues daily, including safety, patient experience, QAPI, engineering, and computer systems. EPIC Super User, responsible for training multiple departments and in close contact with IT team to resolve issues quickly to minimize downtime and maximize effectiveness.

* Responsible for billing (including coding), payroll, supplies, and scheduling within department; 24/7 accountability.

* Charge guardian, responsible for reviewing profit/ loss of institution in conjuction with other departments.

* Member of Medical Ethics committee.

2010 BRIDGEPORT HOSPITAL, Bridgeport, CT

Registered Respiratory Care Practitioner

A member of the Yale New Haven Health System with Yale-New Haven Hospital, Yale-New Haven Children's Hospital and Greenwich Hospital, and managed care network participant Westerly (R.I.) Hospital. Bridgeport Hospital is a private, not-for-profit acute care hospital located in Connecticut’s most populous city, primarily serving patients from Fairfield and New Haven Counties. Burn patients are seen in The Connecticut Burn Center the only burn center in Connecticut from throughout the state and neighboring states. Net revenues $119M.

Registered Respiratory Care Practitioner

* Worked in critical care, sub-acute, emergency room, trauma room, neonatal, pediatrics, medical, surgical, obstetric, and psychiatric floors.

2002 – 2010 NEW YORK METHODIST HOSPITAL, Brooklyn, NY

A member of the NewYork-Presbyterian Healthcare System, and affiliated with the Weill Cornell Medical College, New York Methodist is a major teaching hospital, with ten graduate medical education programs and four schools which provide training in allied health professions. New York Methodist has received the Consumer's Choice Award for Brooklyn. The award, given by the National Research Corporation, recognizes the hospitals that rank highest in their Metropolitan Statistical Areas (Kings County).

Registered Respiratory Therapist

* Responsibilities and day-to-day operations including but not limited to working within the critical care, sub-acute, emergency room, trauma room, pediatrics, medical, surgical, obstetric, and psychiatric floors.

2000 – 2002 CITY UNIVERSITY OF NEW YORK, New York, NY

Supplemental Instructor

* Taught six different subjects, including respiratory therapy.

EDUCATION QUEENS COLLEGE, CITY UNIVERSITY OF NEW YORK, New York, NY

B.A., Chemistry

CITY UNIVERSITY OF NEW YORK, New York, NY

A.A.S., Respiratory Therapy Technology, BMCC

Certified in BCLS, ACLS EP, PALS, NRP, NRP instructor, RRT, NPS, RPFT, EMT

TRAINING: CORNELL MEDICAL, LONG ISLAND JEWISH, Neonatal/Pediatrics

JACOBI MEDICAL CENTER, YALE, BRIDGEPORT, Burn unit

LENOX HILL MEDICAL CENTER, Pulmonary Function testing

EQUIPMENT Drager XL, Drager Evita, Avea, Servo i, Servo 300A, Servo 900C, Puritan-Bennett 840, Puritan- Bennett 7200, Bear 1000, Impact Eagle 754, BearCub, Bird VIP Gold, Infant Star 950 and 500, V60, BiPAP Vision, BiPAP standard, ResMed S9 Elite, ResmedAutoset, IPPB, Crossvent 3, Crossvent 4, croup tent, Bird Avian, SensorMedics 3100A, Vmax Encore 22

AWARDS First Honor, Respiratory Therapy Technology, BMCC CUNY

Member, (Chemistry Honor Society), Queens College, CUNY

OTHER Previous analytical biochemist with an intership at Pfizer Pharmaceuticals. Born into a medical family (father: clinical instructor at NYMC, mother: nursing instructor) - taken on rounds at an early age.

References Available Upon Request



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