Customer Service Sales

Joanne Mercado

Las Vegas, NV

*************@*****.*** - 702-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Loan servicing/customer service representative

Right size funding - Las Vegas, NV - June 2016 to October 2016 Assist customers with any questions or concerns they may have in regards to their loan with us. Including, making payments and arranging payment plans.

Secretary

Vita plus - Las Vegas, NV - April 2008 to April 2013 Responsibilities:

Prepared and organized materials as needed for meetings, conferences and expense report. Maintained office scheduling. Composed, typed and distributed agendas. Set up and handled incoming mail. Accomplishments:

Learned to operate new office technology as they were launched and implemented. Assumed responsibility of providing new employees with training and orientation. Skills Used:

Team player with excellent communication skills. Reliable, flexible and hard working. Computer skills include: Windows, Microsoft word and excel. Bilingual, fluent in English and Spanish. Teller

Nevada state bank - Las Vegas, NV - March 2007 to March 2008 Responsibilities:

Process routine account transactions. Open accounts including checking and savings. Promote bank products

(sales). Greet and assist customers warmly and direct them to appropriate bank personnel. Balance currency, cash and checks in cash drawer at end of every shift. Accomplishments:

Recognized as teller of the month for providing excellent customer service. Skills Used:

Highly skilled in receiving and processing all banking transactions. In-depth knowledge of maintaining positive customer relations. Hands-on experience in exercising discretion, problems and inquiries. Excellent spoken and written communication skills. Strong attention to detail. Computer skills include: Microsoft word and banking software. Supervisor

Target - Las Vegas, NV - September 2005 to March 2007 Established and maintained a professional environment. Ensured the best possible experience for guests and sales associates. Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, price overrides, gift certificates and any other transaction requiring supervisory involvement). Also, maintained scheduling to ensure proper coverage at the front end and service desk.

Accomplishments:

Recognized for exceeding our Target red card sales and achieved the second highest guest service score in our district.

Skills Used:

Leadership skills, great people skills. Ability to self-manage and self-motivated. Problem-solving, energetic and a willingness to learn more.

EDUCATION

Garfield high school - Los Angeles, CA

1989 to 1992

ADDITIONAL INFORMATION

April 2013 - June 2016

At home mom

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