Manager Sales

David S. Hall

Skill Summary

• Recognized for excellent communication skills that support internal and external customers

• Self-Motivated and organized with the ability to multi-task and prioritize work to meet multiple deadlines

• Proven ability to work in stressful environments and resolving escalated customer concerns

• Supportive team player who focuses on team goals as well as individual developmental goals

Experience

Women’s Department Manager - Urban outfitters Rice Village, Houston, TX

December 2015 – Present

• Responsible for providing in-house training of new employees

• Responsible for developing employees

• Promptly responding to and resolving escalated customer issues

• Responsible for coordinating employee schedules

• Completing and monitoring payroll

Women’s Accessories Manager - Urban outfitters Georgetown/Chinatown

August 2013 – December 2015

• Served as the head of the Women’s Accessories Department creating idea’s to boost sales

• Used Sales reports to track tends in business

• Assisted in developing systems that helped the store run more efficiently for customers and associates.

• Responsible for providing in-house training to new employees in areas of development

• Promptly responding to and resolving escalated customer issues

• Responsible for coordinating employee schedules

• This job has given me experience in completing and monitoring payroll, Microsoft Word, Microsoft Outlook, Microsoft Excel and PowerPoint

Department Team Leader (Women’s and Women’s Accessories) Urban Outfitters Chinatown

June 2012 – Aug 2013

• Worked as the direct assistant to the department manager

• Reconciles daily and monthly reports to ensure office compliance

• Took part in coming up with weekly directives to help address department needs to help boost sales.

• Handled slightly escalated customer issues.

• Helped train associates on Policy and Procedure

• Worked with the Management team to help provide a productive and inviting environment for customers and associates

Peer Educator Sasha Bruce Youth work

January 2012 – March 2012

• Provided education, counseling and care using government resources to DC youth in the area of sexual health.

• Helped lead the social media initiative to reach a broader audience and help create more comfortable avenues for youth to seek services.

Education

High School Diploma – Westover High School 2004-2008

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