Customer Service Medical Billing
Resume:
Cynthia L. Sather
Tracy, CA **376
Cell: 831-***-****
Email: **********@*****.***
SUMMARY
I have 20+ years of Healthcare billing and collections. I have excellent communication skills, am a team player, set and meet goals and deadlines, tactful and effective, some Spanish
EDUCATION
San Joaquin Valley College, Salida, CA Grad: 9/10
Associate of Science Degree – Administrative Healthcare Management
BLS certified in CPR and AED
Certified Insurance and Billing Coder – NCCT Cerificate # 733401
SKILLS
A/R Follow up Medical billing
Patient account F/U Worker’s compensation
Eligibility Customer service
Typing 54 wpm 10 key by touch
Computer literate Some Spanish
EPIC Alchemy
Microsoft Word/Excel Shimr
EXPERIENCE
Sutter Central Valley Hospitals, Modesto CA 2/14 – 1/16
Unit Clerk:
Unit Clerk duties including but not limited to phones, call lights, Joint Commission Audits, tube station, assisting nurses with calls to physicians, faxing, and other clerical duties.
Sutter Central Valley Hospitals, Modesto CA 9/07-8/13
Payment Variance Unit Representative:
Performs accounts receivable follow-up, based upon written procedures, by initiating timely collection activity after final billing, including secondary billing and referral to credit and collections. Maintains cash collections at optimum, levels, and days outstanding in receivables. Performs account follow-up utilizing Aged Trial Balance (ATB), electronic follow-up system and/or other reports and procedures. Initiates appropriate collection action based upon dollar amount and age of account. Monitors account activity to identify payor denials/mailbacks and initiates appropriate action to resolve account or recover denied days/dollars. Uses daily work queues to perform review and analysis of credit balances. Completes and processes refund paperwork. Correspondence is reviewed and processed daily.
Patient Account Representative:
Works Cash Receipts report and performs necessary follow-up action based on cash activity and type of account. Prints EOBs for secondary insurance billing and/or bills patients for their portion, as applicable. Performs online data functions including adjustments, insurance reorders and account documentation to reflect accurate account status as needed. Builds and maintains effective working relationships with others. Maintains strictest confidence as required under HIPPA for all patient Protected Health Information (PHI). All PHI is protected from accidental or intentional, inappropriate disclosure one hundred percent (100%) of the time. Performs other duties and special projects as assigned and/or based on time volunteered by staff.
Dr.'s Andrew J. Matthews and Kari Anne Bertrand, Gilroy, CA 11/01 - 1/07
Billing Office Manager:
Scheduler, Medical billing and collections follow up (Plastic & Reconstructive & Ob/Gyn), Workers compensation, Credentialing for physicians, working with insurance carriers to resolve accounts, contacting of Insurance to resolve trends and multiple management tasks. Scheduled surgeries and follow up appointments. Contacted agencies to order medical supplies for treatment such as wound vacs, and medical leeches and maggots and work with case studies.
REFERENCES
Nova Cortez
1700 Coffee Rd
Modesto, CA 95355
Colleague
Mayra Gomez
1700 Coffee Rd
Modesto, CA 95355
Colleague
Andrew J. Matthews, MD
7880 Wren Ave. Suite F161
Gilroy, CA 95020
Former employer
Contact this candidate