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Customer Service Active Directory

Location:
Plano, TX
Posted:
January 26, 2017

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Resume:

PROFESSIONALSUMMARY

*+years of comprehensive and in-depth experience in Designing, Implementing, Maintaining Virtual Infrastructure Environment using VMware.

Designing, Implementing, Maintaining Virtual Infrastructure Environment using VMware.

Expertise working with VMware vSphere, ESXi 5.x, 4.x, vCenter server 4.x,5.x and VMware vCenter Converter

Experience in Internet & higher layer protocols, Network Architecture and protocols, Network Management and security, Database management and systems design, Operating Systems principle, Image Processing, Data structures& Algorithms, and Software Project Management.

Experience in Configuring, maintaining and troubleshooting of desktop computers, printers, laptops, servers, routers, DSL connections and networks

Experience in ESX Architecture, guest O/S installation, setting up of VM power ON priorities, Cloning, Creating Templates and Snapshots

Experience in Physical to Virtual (P2V) and Virtual to Virtual conversions by using VMware Converter, Platespin Power convert.

Extensive experience in working with vMotion and Storage vMotion features in vSphere

Strong Experience in vNetwork concepts: vSwitch and dvSwitch

Experience with Cisco UCS blades and HP C7000 chassis and its components.

Proficient at designing enterprise-wide and disaster recovery solutions that substantially improve operating stability, efficiency and profitability.

Strong experience with the VMware HA (High Availability), Fault Tolerance, Distributed Resource Scheduler (DRS) and VMware Distributed Power Management

Worked with VMware vSphere Update manager on the vcenter server as well as on an individual server component for a linked mode vcenter configuration.

Worked with multiple vcenter servers and several data centers in an organization

Hands on Experience with Hardware Installation, Upgrade and maintenance.

Experience obtained in software development encompassing a wide range of skill set on mainframe programming, scripting languages, SDLC structures, formal methodologies, testing and analysis, disaster recovery activities and documentation for various phases of a project.

Well-developed interpersonal and communication skills, self-motivated and quick learner with a commitment to working collaboratively in a team-based organization delivering high client satisfaction.

Strong ability to build and maintain positive professional relationships with team members, peers, superiors, clients, stakeholders, business partners, end users, system analysts, business analysts and work comfortably with both business and technical professionals from different technological backgrounds to provide and guide on technical and business solutions for Optimum System Performance.

Experience and proficiency in handling 24x7 production support and on-call customer service for applications dealing with critical Production Support Issues, diagnose, fix bugs identified and provide quick resolutions attaining SLA’s.

Excellency in Team Leadership, work prioritization and organization, efficient multi-tasking capabilities demonstrating the ability to make practical and objective decisions as per the project needs.

EDUCATION&CERTIFICATIONS

Bachelor’s Degree in Mechanical Engineering

VMware Certified Professional – VCP 5 DCV

VMware Certified Associate - VCA-DCV

NPP Certification Exam (4.5)

TECHNICAL SKILLS

VMware

VMware VSphere 5.5, 5.x, 4.1, ESX/ESXi Server 5.x, 4.x and 3x, VMware Virtual Center Server 4x and 5.x, VMware DRS, SDRS, HA and FT, VMware Capacity Planner, VMware Converter 4.1, 5.x, VMware Update Manager

Operating Systems

Windows 2003, 2008, 2008 R2, 2012, 2012 R2 server OS, Windows 8, 7, Vista, XP Client OS, Linux

Hardware

Dell Servers, HP Blade servers and Rack servers, HP Thin Client 5445, SAS and SSD Hard drives, Enterprise Switches and Routers, RAM, Cisco UCS

WORK EXPERIENCE

HCL - PepsiCo, Frisco, TX SEP 2016 to till Now

Sr. Systems Administrator

Responsibilities

Installing and Maintaining Windows 2003/2008 and Windows 2012 Servers.

Worked with all components of Server utilities and providing Level3 support.

Raising call with Vendor for Hardware replacement / OS related issue and following the change process to get the maintenance done on server.

Updating the Firmware and Drivers on servers, Monitoring Server health using SCOM 2007.

Teaming NIC's using Teaming software for redundancy during failures.

Install the Operating System and to run scripts to update patches on Servers.

Participate on scheduled weekend Release activity / patching activity.

Working Experience with Active Directory Components (AD Users and Computers, DNS, DHCP and WINS etc.)

Responsible for server deployments, Cluster Management, Patch Management via SCCM 2012, Symantec AV management using SEPM console and Decommissioning of windows servers.

Resolved Problems related to Disk Space Usage.

Resolved problems related to performance metrics such as Processor Usage, Memory etc.

Fulfilled the customer needs and requirements for physical and virtual infrastructure with respect to windows platform.

Installation, configuration and Troubleshooting issues related to VSphere 5.5.

Managing VM's using VMware vCenter: Creating/Deploying templates from VMs, creating duplicate VM's using cloning technology, Perform VMotion & Storage VMotion based on the requirements.

Management of Data store (i.e. expanding, addition and configuring of Data store).

Played a vital role in Creating Virtual Machines, cloning virtual machines, converting P2V (used standard VMware converter tool), VM-Provisioning (Linked clones, thin disks, de-duplication) taking Snapshots of virtual servers, HA, DRS, VMotion.

Keep Virtual hardware and VMware tools updated to keep a healthy environment

Created and documented process for deploying Virtual machines on VMware.

Used Remedy Tool for ticketing (Change Management, Incident Management, and Request Management).

Using Solar Wind Monitoring for the Production Environment.

Scheduling Change by preparing the Change Plan Document and following Approval process to perform any H/W or S/W changes or upgradation.

Provided On Call support 24x7 during Critical Issues for Production Environment.

PTC Boston, MA Feb 2013 to Aug 2016

Sr. Systems Administrator

Responsibilities

Administering and Managing Multiple Virtual Datacenters

Remediating the Virtual environment as well as Windows AD

Resolving day to day production issues

Working with vSphere 5.5, upgrading hosts from ESXi 5.1 to 5.5, upgrading the firmware on the servers

Working with multiple teams to resolve production issues in the environment.

Performing Engineering tasks on our Virtual Datacenters, to standup new Clusters, capacity planning of new vSphere Environment and Regular capacity planning tasks.

Performing Architectural design for new Roles in vSphere 5.5 to mitigate security risk in our COLO datacenters.

Created Technical specification documents and Run Books for all the virtual clusters in various Datacenters

Created Sandbox clusters from scratch for our POC testing environment.

Configuring and managing Cisco UCS Service Profiles, vNIC/vHBA interfaces, MAC/WWPN/WWNN identity pools, various Servers, Network and Storage related policies.

Cisco UCS Fabric Interconnect upstream connectivity with Cisco Nexus 5548 for LAN and MDS9148 for SAN.

Performing and executing matrix code upgrades in VMware and UCS.

Deploying ESXi Hosts on the UCS blades with boot from SAN enabled.

Planning to upgrade the vSphere 5.5 environment to 6.0 soon with two external PSC’s in the new environment

Created a design document on what roles and permissions need to be created for users in the new vSphere 6.0 environment

Worked with Cisco UCS environment by creating service templates and service profiles for new blades introduced.

Created virtual machine template with windows server 2012 R2 for the new environment and testing it currently for its performance and documentation

HP Enterprise services, Atlanta GA Jan 2010 to Jan 2013

Systems Engineer

Responsibilities

Designed & implemented VMware Infrastructure for the test, development, production & disaster recovery site in the multi data center environment.

Broad experience with designing, implementing and troubleshooting VMware ESX 5.0/4.1/4.0 Hosts, VMware vSphere virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, P2V converters, VM Backup products and other products for virtualization

Experience with HP blade chassis C7000/C3000 and knowledge on Cisco UCS B200 server hardware

Performed backup and restore of VMware host server configuration, Virtual Machine backup, snapshot,1000 + P2V-V2V conversation with VMware converter/Platespin Migrator and with other third party converters, Patch Update, monitoring/reporting, SSH and SNMP and notification of alerts.

Installed and implement NFS server using windows UNIX service and configured with VMware Host servers for storage.

Installed and implemented open source OpenFiler 2.3 iSCSI SAN with RAID 10 for VMware and other servers with iSCSI initiators.

Was responsible for system center installation, troubleshooting & support of antivirus software

Setup Active Directory test environment using VMware virtual servers for testing Active Directory group policy prior to deployment in a production environment.

Installed & configured 100+ virtual & physical servers (Windows 2008) for the core projects.

Administered and Supported servers running SQL Server2005/2008.

Installation of ESX server and creation of VMs and install different guest OS.

Monitoring and managing performance of ESX servers and Virtual Machines

Creation of templates from VMs and Creation of VMs from templates

Participated in the migration planning, developing, testing and moving the migration process onto full-fledged production network.

Mphasis, Bangalore, IN Oct 2007 to Dec 2009

Associate Systems Administrator

Responsibilities

Performing installation, configuration and administration of VMware ESX 4.0, VSphere 4.1 &ESXi 5.0 hosts and virtual machines.

Managing security permissions for access to VMWare virtual center.

Created templates on windows 32/64 bit and updating vm’s and using templates with update manager for migration from 4.1 to 5.0 environments.

Virtualized 450+ servers using VMware converter.

Expertise in virtualization solutions based on VMware vSphere ESXi 5.0/4.1, ESX 4.1/4.0, Vcenter 5.0/4.1/4.0.

Worked closely with other departments/organization and collaborating with other IT staff.

Administration and troubleshooting Active Directory, DNS, DHCP and DFS issues.

Installation and configuration of Microsoft SQL 2008 on failover cluster.

Worked on LDAP, DNS, SMTP, HTTP, NTP, and FTP.

Datacenter/Server consolidation and virtualization using VMware technologies experience with continuity of operations for large-scale virtualized data centers; strong knowledge of VMware ESX and VMware vSphere 4 features including VMotion, HA, Virtual SMP, Dynamic Resource Scheduler (DRS) and vSwitch design.

Installing patches on Microsoft windows servers and VMware ESX hosts.

Extensive knowledge in installing, managing and supporting the Active Directory Environment

Experience with large number of P2V and V2V migrations using VMware/Platespin and double take convertor tools

Planned and implemented future IT developments and undertaking project work.

Proactively address network, storage, or system performance issues with assistance from the Enterprise Engineering team.

Documented the virtual infrastructure.

Hands on experience on Automation and deployment of all virtual machines using powerCLI

Handled the VMware solutions to support multiple storage connectivity options such as FC-SAN, iSCSI,

NFS (NAS) and internal storage.

Assisted the development and execution of enterprise workstation remote imaging deployment methodology.

Worked with infrastructure team to build and deploy standardized desktops.



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