Technical Support Engineer

OVERVIEW

More than ** years of experience in the design, installation, troubleshooting, and repair of sophisticated information systems from individual consumers to Fortune 500 organizations. A team leader, highly adaptable to varying environment. An analytical; thinker recognized for problem-solving and strong interpersonal skills. Bilingual, Spanish and English. Areas of expertise included:

•Comprehensive and thorough understanding of IS Systems and Networks.

•Recognized ability to troubleshoot, resolve highly complex problems and recover lost data.

•Design and installations of LAN and Wan, inclusive of connectivity and cageling.

•Provide technical and systems support with strong emphasis on troubleshooting, installation and maintenance.

•Flexible and adaptive to change; resourceful in getting the job done.

•Effectively interface with all disciplines.

EXPERIENCE

PUERTO RICO PUBLIC BROADCAST CORP. WIPR CH-6, SAN JUAN, PR 2010-

IT TECHNICAL SUPPORT

Clean systems from virus and malware using Antivirus software.

Configuration of HP switches, routers for LAN/WAN and TCP/IP.

Updates and replace hardware & software without affecting system use or causing downtime.

Configuration and on-site installation of workstations.

Create users AD accounts and define systems policies.

Responsible of providing support for users and solving problems on all the laptops, computers, mac’s, servers and workstations.

Providing support thru remote desktop, vmware, fusión, Oracle VM virtual box and teamviewer to three different sites.

PC SYSTEMS NETWORKS, SAN JUAN, PR 1995-2007

TECHNICAL CONSULTANT

Provide installation, troubleshooting, repair, maintenance, and upgrade support for Windows operating systems on Pc units for individuals, smalls, medium and large corporations.

Analyze both hardware and software, implement local area and wide area networks incorporating DOS, Windows and UNIX- based systems.

Participate in strategic networks planning to enhance networks utility, optimizing network availability and performance of all networks resources.

Define software standards in line with client specifications and engage in web design.

Training end user or applications, usage and systems maintenance.

Analyze systems in use and provide recommendations for upgrades.

Major clients: hospital, manufacturing industries, distributors, building industry, professional offices and various home-based businesses.

During 1995 to January 2000, this was a week-end and evening role, which has now progressed to a full occupation.

COMPUSA, GUAYNABO, PR 2003-2007

TECHNICAL CONSULTANT

Analyze both hardware and software problems, repair computers and data recovery.

Update knowledge and skills to keep up with rapid advancements in computer technology.

Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.

Monitor the operation of equipment and make necessary modifications to ensure system operate in conformance with specifications.

Analyze information to determine, recommend, and plan layout, including type of computers and peripherals equipment modifications.

Build, test and modify product prototypes, using working models or –theoretical models constructed using computer simulation.

Analyze user needs and recommend appropriate hardware.

Direct technicians, engineering designers or other technical support personnel as needed.

Confer with engineering staff and consult specifications to evaluate enter face between hardware and software and operational and performance requirements of overall system.

Select hardware and material, assuring compliance with specifications and product requirements.

MAI DEL CARIBE, SAN JUAN PR 1980-2000

FIELD ENGINEER

Analyze, tested, implemented, troubleshooting, repaired, upgrades carried out pm services for large-scale information system for both private government clients.

Successfully aligned IS strategy with corporate mission through continuous upgrades, business disaster recovery, operations reengineering, wide are and local area networks, technology security, and client-service technology.

Served as key technical advisor for many corporate/government clients regarding information technology issues.

Provided end –user training and documentation of computer and security systems, and prepared computer systems for the processing of classified information.

Source, purchased and managed spare parts inventory for the district.

Engaged in extensive travel with major clients in Puerto Rico, USVI and Haiti.

Twice recognized as Field Engineer of the year.

EDUCATION

INSTITUTO TECNOLOGICO DE PUERTO RICO

Associate degree in Electronic Engineering

LICEO DE ARTE Y TECNOLOGIA . ELECTRICIAN + PE

TECHNICAL SKILLS

Operating systems: Dos, Unix, Linux, WindowXP/7/8/10, GV Edius,TV Automation

Applications: MS Office, Anti-Virus, Utilities, Intranet, TeamViewer Remote Desk-Top,Networks (LAN/WAN), TCP/IP, Wireless, upgrades and all types of Video & Audio files

A+ Certified Service Technician, The Computing Technology Industry Association

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