Active Directory Support

Dennis Barnack MCP

lonevegas**@gmail com

Mobile : 865-***-****

Home : 865-***-****

OBJECTIVE

To obtain meaningful, long term employment in a position within IT and or Telecommunications

EMPLOYMENT HISTORY

WNA Plastics Corporation -

Chattanooga, Tennessee

July 2016 to present

Line production / Picker Packer

Production and packaging of plastic food containers

Republic Plastics Corporation – Knoxville, Tennessee

November 2014 to 2015

Line Operator for Plastics Extrusion

Responsible for production of Tableware plastics

Maintenance of extruder

Inventory of rolls of plastics

Configuration of extruder properties

Axcess Staffing – (RockTenn Corporation)

Knoxville, Tennessee

November 2013 to 2015

Line Operator / Warehouse

Production of Display units for Wal-mart, Target and Walgreens

Line Maintenance

Inventory of Products

Palletizing of products

CVS/Caremark Corporation - Knoxville, Tennessee

December 2011 to 2012

Customer Care Representative

Responsible for Mail Order and POS prescription refills

Customer Support with general inquiries regarding mail delivery times and processes

HIPAA enforcement and compliance

Providing custom test claims for member quotes on specific medications

Prescription troubleshooting and resolutions for generic, name brand and controlled (C2) medications

Resolving issues with member information including account activity, payment methods, billing, accuracy of patient information, and conflicts with member insurance copays and eligibility

Native Staffing (Siemens / MetLife) Knoxville, Tennessee

July 2011 to TBD

On call field Support Technician - IT Contractor

On Call Field Support Technician for Knoxville Tennessee area clients

Installation and configuration of Lexmark printers and HP laptops on a corporate domain

Hardware and Software roll outs and updates

Symantec - Link Technologies MGM Mirage Resort and Casino

Las Vegas, Nevada

December 2009 to May 2010

Network Security Analyst

Responsible for configuring, provisioning and troubleshooting multiple required workstation and gaming applications for end users in all departments

Configuration and troubleshooting of Active Directory Accounts, and account groups

Provisioning of user accounts for gaming applications such as Opera, Opera PMS, Avero, Spasoft, RioSpa, Stratus, LMS, CMS, JDA, AS400, Filenet, HR Apps, IAP, Players Club, Lasata, ITRAK Security and Surveillance, R-File, Intranet Applcation Portal, Infogenesis, Kronos, Cognos Finanace, CA Service Desk Ticketing System, Stratton Warren, Infinium, Citrix, RDP, Logon Service Requests, EZpay, NRT BackOffice, Machine Accounting, Active directory endpoints, and other related casino applications

Provided support for Support Center, Application Support, Human Resources, Network Enginering, Data Security and end user calls

Provided Remote Access RSA to end users needing access to internal network resources from abroad through KFOB Hardware and Blackberry 9800 series handsets

Verified account and end user information for security purposes through HR methods

Responsible for access approvals through CFO, SVP or VPs for specific application or directory access before provisioning accounts through Logon Service Requests

Maintained a line of communication though chain of command in cases of expedites and emergency access situations

Valley Healthcare Systems - UHS Incorporated

Desert Springs and Spring Valley Hospitals

Las Vegas, Nevada

September 2009 - November 2009

Systems Analyst

Responsible for all workstation application installations and computer hardware consisting of Dell GX Series Workstations and IBM Netvista Servers

Virus removal and software installations for AS400 Clients, SMS, Millenium,

DocQManage, QMI, Kronos, GE Centricity Perinatal heart monitoring stations and other essential applications and hardware for hospital staff including engineers, surgeons, doctors, nurse and administrative staff

Imaging virus infected workstations and servers via Symantec Ghost 7 5 and Microsoft Sysprep with updated images while creating new system images

Deployment of workstation carts and desktop systems throughout the hospital, including ICU, CCU, OR, Radiology, Surgery, Prenatal, Financials and Admitting departments

Administering network accounts through Active Directory and administering access permissions to local and domain user and group accounts

Updating group policy updates through multiple domains, migration and data backup

Troubleshooting all layers of the OSI model to resolve intermittent network connectivity problems with clients

Troubleshooting IP addressing schemes, subnets, VTP and VLAN configurations, port lockings, HP 4200 Series printers, Canon Multifunction printers scanners and barcode scanners

Testing migrated domain profiles with access permissions for applications for true functionality for end users and clients satisfaction

Intellys Corporation - Grapevine, Texas

Las Vegas, Nevada

November 2009 - March 2010

On call support Field Technician

24x7 Break Fix on call support for Pilot Convenience stores, data centers and hubs located around Las Vegas and abroad

Cisco 800 Series and 2600 Series router installations and deployments running IOS 12x

Installation, updating and troubleshooting router configurations, switchport configurations, VLANs, layer 3 switching schemes, ATM systems, POS systems, Epson printers, and multifunction fax machines

Installation and repair of category 5 network cabling patch panels, wire splicing, pulling and terminating endpoints with primary and secondary color codes to 66 and 110 blocks and keystone jacks

Pulling, terminating, and creation of new cabling for T1 extensions, DSL loops and custom cabling for voice and or data lines

Eastridge InfoTech – Encore and Wynn Resort and Casinos

Las Vegas, Nevada

October 2008 – November 2008

Systems support Technician

Verifying, modifying, editing and completion of Computer Access Request Forms for Wynn or Encore employees for proper application or network domain access

Consolidating Employee Network access requests via ECARF system (WIRE), which were created manually or automatically via SQL database and then accurately comparing line items against Matrice Spreadsheets for individual users and or user groups

Extensive daily use of MS Office, Active Directory, Spreadsheets, User management consoles, network shares, email distribution lists, data entry and updating matrices to include or exclude proper network security assignments for SOX compliance

Configuring, editing and setup of user accounts within Opera, MMS/BS, SpaSoft, WebTop, Titan, RightFax and many other casino related network applications

Responsible for maintaining a constant communications channel to upper management and end users for any updates or changes to security assignments

Responsible for creating a scheme for process flow, control and maintenance

Responsible for creating Active Directory accounts for users and user groups

U.S. Telepacific Communications

Las Vegas, Nevada

February 2007 - June 2008

Network Systems Analyst / CTSC

Testing, troubleshooting, configuration repair and turn up of Data and Voice services such as DS0 through DS3 circuits CPE, DCE, DTE hardware and firmware, Frame Relay and fractional T1, DSL, ADSL, Integrated T1, Bonded T-1, PRI, VOIP, VODSL, TCPIP, VPN, DUN, NAT, Q931 Protocols, Bridging, Switching, PBX systems, POTS, Data and Voice IADS, Routers, Bridges, and other network equipment, Private MPLS, Numbered and Unnumbered Network troubleshooting

Responsible for supporting and troubleshooting or placing a provisioning order for DNS, RDNS, VPN, SSL, CPNI Account modifications, CPE or CTE side Mail Servers, Outlook and Exchange network troubleshooting, web mail access, Voice package features including Voicemail, Fax to Email, PIC and LPIC setup, DID features, Remote Call Forwarding, Hunt Groups, Caller ID, Call routing, LIDB, 911 database updates, configuring VOIP lines (Codecs) for CPE compatibility

Extensive use of Remedy, Experweb, Powertools, Copperview DSLAM, Turnstone, CMS, CENTEST, Lucent 5ESS switch, Remedy, Telnet, Hyperterminal and Vital Suites

Remote Head to head testing via DACS, BER, QRS, 1’s 0’s, 1 in 23, line voltage, resistance and ohms, open short testing, Line Meters, TDRs, Varied length FDL codes, when testing with customer, vendors and Field Services and or ILEC field, Colo, and NOC techs

Support and troubleshooting of Adtran 600 series IADS, Cisco 1700 series Routers, Edge and Core routers, Linksys, Netgear, and D-Link switches and routers, SOHO / PBX office systems, 66-110 / Amphenol or pin out wiring, inside wiring, voice and data compatibility troubleshooting, and isolating intermittent customer DSO/DS1 voice issues

Promoted a professional demeanor and shown resiliency in challenging customer situations

Responsible for timely identification, communications of, reporting, troubleshooting and detailed documentation of system wide outages, virus traffic, route failures, firmware failures, equipment compatibility issues, or limitations, and network bandwidth utilization reporting

Timely dispatch of ILEC, Private Vendor and or Field operations technicians to customer premises and collocations for configuration and or testing and turn up of new or reconfigured equipment

Utilized analytical, mathematical, and creative problem solving skills daily to resolve customer issues in a timely manner within CPNI and SLA requirements

Robert Half Technologies

MGM Mirage Corporate - Monte Carlo Hotel Casino and Project City Center

Las Vegas, Nevada

May 2006 - December 2006

Systems support Technician and Helpdesk

Use of Altiris, Epiphany, Remote Administrator, AutoTel, SMS and Cognos Reports

Supporting, troubleshooting and installation or activation of Active Directory accounts, MS Exchange / Outlook 2003, Windows XP SP2 and Windows 2000, Blackberry 7000 / 6000 Series Handhelds, RAP, LMS, CMS, NRT Kiosks, AS400 IBM Access Clients, Citrix Metaframe, Timberline, Players Club, Quick Jack, Janus Displays, HP / Xerox Printers, Print Queues, TCPIP addressing, Inventory, Storage and 5E / 6E Cabling

Support for in house Contractors such as Genslar, Skire, Proficient, Tishman and Perini Construction departments at Project City Center requiring support, installation and maintenance for AutoCAD, Buzzsaw, Primavera, Expedition, VoloViewer, DWG Viewers, HP and Xerox Plotters, Earth Cam, Wireless networking, VPN, Audio Visual Conferencing and setup

Robert Half Inc.

Wynn Resorts Corporation

Las Vegas, Nevada

January 2006 - May 2006

Systems support Technician / Desktop Support

Installation, configuration, imaging and troubleshooting Dell Workstations,

Micros and Table Touch terminals, IBM registers, time clocks, Data Card magnetic stripe encoders, Xerox Workcentre and Phaser Series printers, Epson network queue printers and other Windows corporate domain network devices

Account maintenance and support for NSB Retailer, IGT Systems, Micros 9700 Series, Acres, CMS, LMS, Patron Management, Opera and other related applications

Altiris ticket queue creation, with remote network application support

Workstation hardware maintenance, upgrades, and deployments

Helpdesk phone support

Deployment Solutions Inc.

Las Vegas, Nevada

March 2004 - January 2006

Field Service Technician

Installation of Category 5e, 6e, RG6 cabling, T1, 56K and fractional circuit extensions

Installation of network hardware such as Cisco routers and switches, Ad Tran CSUs, Juniper J Series routers, HP, DTE, CPE, bridges, wireless access points with EIA/ TIA standards applied

Configuration of broadcast and unicast protocols, RS232 to Ethernet, layer 2 and 3 forwarding and filtering

Locating and troubleshooting, 25-300 pair blocks, Demarcs, MPOE, IDF closets and conduit

Computer peripheral upgrades, rollouts and lab equipment setup, network configuration and troubleshooting

Supporting and imaging Microsoft Windows 3 1, 98, ME, 2000, XP, Win x64 and some MAC on business networks

Berg Electric Corporation

Las Vegas, Nevada

August 2004 - December 2004

Telecommunications Technician

Renaissance Marriott Hotel and Green Valley Ranch Expansion projects

MDF, IDF Installation of Cat 6 data, phone, wire management, ladder racks, 300 pair blocks, patch panels, jacks and cross connects

Installation and testing, termination of multimode Corning fiber to Cisco Catalyst switches

Alliant Event Services

Las Vegas, Nevada

March 2003 - March 2004

Branch Manager and Lead Technician

Employee management, contract and quote creation, archiving, equipment inventory, shipping, receiving, training and recruiting

Responsible for creating, updating and dispersing system images via MBA, PXE onsite or bench with Symantec Ghost Server on dual NAT subnets

Technical consultant and support for clients in need of technical expertise while at tradeshow events

Developed relationships with exposition clients, show management, production companies and various subcontractors

Onsite setup and striking of audiovisual and computer equipment in major convention and expo centers within Las Vegas

PCR - Merchant Wired Corp

Las Vegas, Nevada

February 2001 - March 2003

Assistant Branch Manager - Lead Technician

Assisted in all operations of the branch

Responsible for ATT, ICI, POS system and router installations for Nextel, Disney, Lenscrafters, Albertson’s, Sav-On Drug, Helzburg Diamonds, Buckle, TWE, and other clients

Travel to international and regional locations for troubleshooting and installation of Juniper Netscreen Series, J Series and Cisco 900, 2500 Series routers and 1900 Series Catalyst switches on FR and leased access networks

Onsite support, configuration, delivery, setup, transport and dismantling of computer and AV equipment

MicroAge Teleservices Corp

Las Vegas, Nevada

February 1999 - December 2000

Technical Inbound Support Representative

Assisted customers using UPS Online Pro and UPS Office Pro with technical issues over the phone

Responsible for using remote consoles to connect to client systems for remote configurations and SQL database batch importing or repairs

Responsible for lab equipment including routine maintenance, upgrades, software installations and network connectivity

Responsible for shipping fresh stock supply to client base and providing additional assistance for fault redundancy

ACKNOWLEDGEMENTS

MCP 1999, CCNA training 2003 / CCNA Testing 2007

CEO Recognition (Dick Jalkut) – Telepacific Communications 2008

Graphics Production – Adobe / 3DStudio / AutoDesk / Gerber – Alliant Events 2004

Created system imaging scheme and backup system for TSA training centers using Altiris Server – PCR 2002

Networking with VLAN, VLSM, VTP, RIP, IGRP, OSPF and EIGRP routing – CCNA Training 2007

Developed company standard for circuit extensions over Category 3 cable instead of utilizing ABAM cabling, thus saving money and reducing time and overhead -Merchant Wired 2002

Ability to work independently without supervision, well regarded for interpersonal, written and communication skills

Creation of Customized reports with MS Access, Excel and Word

Exceptional work ethic, on time, and dependable

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