NORMA RUSSELL

***** ***** ******, #*

Germantown, MD 20874

240-***-****-cell

EXPERIENCE

August, 2015- Present Kaiser Permanente Kensington, MD

Medical lab Technician

-I perform automated chemistry, hematology, coagulation, and urine analyses as well as manual serology, rapid strep, rapid HIV, urine drug screens, urine and serum pregnancy testing, and urine microscopic tests. I review results to ensure accuracy prior to releasing into the LIS.

- I troubleshoot and maintain equipment, inform providers of critical test results, and input results into the Cerner Millenium LIS.

- I participate in proficiency testing in all departments as required by the lab accrediting body, ASCP.

-I interact with various center departments to assure patient and provider satisfaction.

August, 2009-October, 2013 Kaiser Permanente Regional Lab Rockville, MD

Support Services Supervisor

-I was responsible for the day-to-day operations of facilities services including procurement and distribution of equipment and supplies, disposal of biohazardous waste, coordination of ITS and telecommunication systems, and facility maintenance.

Served as Safety Supervisor and EHS Committee chair for RLR. In this role, I performed root cause analyses as needed for issues reported by front-line staff or recovered during safety rounds. I designed and implemented a safety checklist for rounding at the RLR

- Coordinate and assure repairs and work orders are completed as requested.

Responsible for furniture and equipment moves throughout the facility.

- I evaluated creative ways to improve internal and external customer satisfaction,

Including managing communication flow via the Health Connect inbasket and an internal communication log.

- I managed the Material Coordinator’s schedule and workflow and assisted the MC when needed.

- I interacted with upper management to assure compliance with federal, state and local

Regulations.

- I devised and posted a schedule for monthly, quarterly, and annual safety training and maintained records for 86 employees, including Pathologists.

- Worked with department supervisors to internalize lab tests in efforts to achieve annual revenue goals.

2006-2009 Kaiser Permanente Regional Lab Rockville, MD

Support Services Coordinator

-Developed standard procedures for pre- and post-analytical processes, using Lean Six Sigma

Techniques, and maintaining compliance with state and federal laws and regulations.

-Responsible for the initial implementation of a vertical storage unit at the RLR, and monitoring

Start-up and maintenance inventory of reagents, supplies, and patient specimens.

-Collaborated with other supervisors at RLR to coordinate efficient process flow of specimens

From receipt through resulting and archiving of specimens.

-Supervised the Support Services department, including hiring,scheduling, training, disciplining, and developing 10 employees in collaboration with labor partners.

- Served as co-chair of the facility EH&S team, where I initiated a weekly safety inspection

Walkthrough for all departments that resulted in a significant decrease in workplace injuries

(from 12 injuries in 2007 to 0 injuries in 2008.)

-Developed avenues to improve customer satisfaction, including visiting individual center labs

And provider meetings to communicate changes in procedures.

-Administered and monitored annual personal and staff competencies including spill drills, fire

Drills, safety and process competencies.

-Presented new processes to upper management at Regional Operations/QA meeting.

-Delivered inspiring presentations at staff meetings, covering such topics as Team Building,

Communication, delivering excellent customer service, and telephone etiquette.

-Participated in Time Management webinar, and solicited participation from peers.

-Served as Inspector for Regional EH&S Team.

2003-2006 Kaiser Permanente Gaithersburg, MD

Lab Services Coordinator

-Served as liaison between the laboratory and patients, providers, clinical staff, and outside

Laboratories, ensuring that tests are ordered, performed, resulted, and relayed to providers accurately and in a timely manner.

-Was responsible for quality assurance and improvement and prepared monthly Quality Improvement

Reports for Gaithersburg, Shady Grove, and Germantown labs.

-Involved in the hiring, disciplining, and training of 12-15 employees.

-Served on the Gaithersburg Quality Improvement Committee, where I volunteered to serve as co-chair during the co-chair’s maternity leave. Also served on the Diabetes Sub-committee.

-Prepared the lab for a very successful SITUS and CAP inspections in 2004

1997-2003 Kaiser Permanente Woodbridge/Fairfax, VA Medical Lab Technician

Performed generalist duties in hematology, chemistry, urinalysis, serology, coagulation and micro-

Biology.

-Read manual differentials, urine microscopics, wet preps, rapid streps, and D-dimers.

-Responsible for maintaining and troubleshooting equipment daily, monthly and as needed.

-Proficient in the use of the Coulter MDII, and MAXM hematology analyzers, Beckman CX3 and CX3-Delta chemistry analyzers, Kodak DT60, Boehringer CUA and Advance bilirubinometer.

-Detected and reported critical values to providers.

-Voluntarily performed phlebotomy as needed.

-Prepared specimens for transport to regional and reference labs daily, as needed.

EDUCATION

Columbia Southern University, Orange Beach, AL 2010-present

Completing coursework toward a Bachelor’s degree in Occupational Safety and Health

Anticipated graduation date-December, 2011

Strayer University, Rockville, MD 2006

Business Management

Washington State Community College, Marietta, OH 1989-1991

A.A.S. Degree in Medical Technology. Graduated, June, 1991.

Howard University, Washington, DC. 1978-1981.

Certificate as Primary Care Physician Assistant. Graduated, May, 1981.

Columbia Union College, Takoma Park, MD 1972-1973

Nursing Major.

Washington Hospital Center School of Nursing, Washington, DC. 1971-1972.

Nursing Major.

HONORS/CERTIFICATIONS

ASCP Certified M.L.T. since 1991

Phi Theta Kappa International Scholarship Honorary, 1991

National Dean’s List, 1990-1991

Howard University Hospital Department of Psychiatry- Outstanding Student Award, 1981.

Lean SixSigma Greenbelt, 2007.

CAP Inspector Training, 2008.

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