Customer Service Sales

Riman Kalek

**** ** **** **

Boca Raton, Fl *****

Phone number 561-***-****

Email: **********@*****.***

EDUCATION

B.S. Computer Engineering, June 1992 Wright State University, Dayton, OH A.A.Electronic Engineering Techn, June 1988 Sinclair Community College, Dayton, OH EMPLOYMENT 06/2014-04/2016 Sales Rep, RimaComputer, Pto Ayacucho Venezuela Assist and support computers HP, Printers Epson and Digitel phones and accessories. 9/2004 – 05/2014 Sales Consultant, VerizonWireless, Boca Raton FL Meet and exceed monthly sales quota, Identify customer needs and utilize solution based selling technique to fully demonstrate the value of Verizon Wireless products and service. Recommend wireless solutions with regard to price plans, data and other enhanced services, handset and accessories. Negotiate and close deals. Provide follow up for new and existing customer handle equipment issues perform rate plan analysis explain billing. maintain and grow existing customers base and manage churn. Continuously update knowledge of wireless products, services, industry trends and the competitive marketplace participate in training opportunities on products and services and attend sales meeting. Obtain winner’s circle award for outstanding sales achievement for 2005, 2006, 2007 and 2008. Obtain star promoter for customer service. Rated number 1 in the region for customer follow up. Manage and provide training for customer for most smartphones. 2/2003 - 8/2004 Manager, Minikibbe Fast food Restaurant, Caracas Venezuela Setup food plates for exhibition, cook food, train and hire employers, run and close register, open and close restaurant. Make sure all equipment are working properly, check inventory weekly to purchase and order merchandise and make payments to provider. 1/2002 - 1/2003 Sales Representative, Cellular Tech, Pto. Ayacucho Venezuela Assist customers with cellular phone and accessories. Receive payments from customers and order accessories for cellular phones.

9/2000 - 11/2001 Sales Representative, Cingular Wireless, Houston, TX Assist and support customer with updating records, billing inquiries, determining best solutions for rate plans and cellular phones for TDMA network. Achieved quota in accessories sales and new agreements.

SALARY Negotiable

SKILLS Converges, Oasys, SM2000, C, C++, PASCAL, Netace, Vsion PERSONAL U.S. Citizen, Fluent(Read/Write/Speak) in English, Spanish and Arabic REFERENCES Available upon request