Patient Registrar, Instructional Assistant, Customer Services, Admi

YVONNE MASON

*******@*****.*** ***-***- **** ****0 Capri Lane, Apt #103, Dumfries, VA 22025

HEALTH CARE PROFESSIONAL ADMINISTRATIVE ASSISTANT Accomplished office administrative professional and instructional assistant with over 15 years of experience within the education, county and healthcare industries. Skilled professional with direct clinical care as well as administrative support experience resulting in high-performing businesses and teams with exceptional quality and customer service standards. Creative problem solver and leader, adept at managing projects and people while promoting a cohesive and collaborative team environment. Seeking an administrative and office position within the county, state or federal agency to leverage my skills and experience.

AREAS OF EXPERTISE

Executive Level Support – Communication – Operations and Human Resources Support – Research and Data Analysis – Reporting – Scheduling – Copying, Filing and General Administrative Duties – Special Projects and Assignments – Equipment Maintenance and Tracking – Training and Development – Customer Service Excellence PROFESSIONAL EXPERIENCE

Prince William County Public Schools, Triangle, VA May 2002 - Present PARAPROFESSIONAL/INSTRUCTIONAL ASSISTANT

Serve as a paraprofessional/instructional assistant and provides support for students with learning or behavioral needs as well as leadership and faculty team to meet student’s individual education plans (IEPs).

Coordinates instructional efforts as part of the faculty team to enhance individual and group student learning activities and accomplish overall classroom management goals and activities

Collects and records observational and intervention data related to academic progress or behavior management, maintains online IEPs and organizes learning records and files

Assists with screenings and assessments, including formal documentation, preparation of materials and performs clerical support under the supervision of teacher and specialists

Assists teacher in the execution of daily operations of classroom rules and regulations in accordance with school code of behavior

Prince William County Social Services, Woodbridge, VA October 2003 - January 2004 ADMINISTRATIVE SUPPORT ASSISTANT

Served in an assistance and support role and was responsible for providing general administrative and clerical work for general office.

Established and maintained effective working relationships with leadership, staff, other internal programs and offices and external agencies and clients

Provided assistance and support to Economic Support and Information/Referral Specialists in obtaining and verifying client information via phone, mail and through electronic correspondence

Maintained and organized case files and records of Daycare Purchase of Service Orders while managing inventory of supplies

Composed and answered routine correspondence, prepared reports and processed benefit applications while using the DCMS Daycare Management System

Potomac Hospital Corporation, Woodbridge, VA January 2001 – October 2003 ANESTHESIA TECHNICIAN

Served as an Anesthesia Technician for hospital and coordinated multiple administrative and direct patient care services to include: review of patient clinical data, records management and maintenance of equipment, supplies and inventory.

Researched and organized patient medical history in patient file, provided information to care team, maintained medical records and produced reports for equipment, supplies and inventory

Cleaned, sterilized, assembled, calibrated, tested, trouble-shooted and maintained anesthesia equipment

Prepared anesthesia machines and supplies needed by individual anesthesiologists in the induction of patients

Yvonne Mason *******@*****.*** Page 2

Prince William Service Authority, Woodbridge, VA November 1999 – January 2001 CUSTOMER SERVICE REPRESENTATIVE

Worked as a customer service representative and managed a wide-range of duties and responsibilities to include handling customer calls, account management, work orders, billing and customer service files.

Performed customer service assistance in responding to inquiries and request for services

Researched customer accounts to obtain information, troubleshoot and resolve problems

Processed work orders, adjustments, granted extensions, billing and other related customer support services

Routed incoming and outgoing calls from customers regarding new services, disconnection and termination

Maintained and managed customer service files and reports EDUCATION

Coursework in Medical Assisting (180 hours) – Everest College, Woodbridge, VA 2014 Nursing Assistant Training Course – Northern VA Community College, Woodbridge, VA 2013 LICENSURE

Cardiopulmonary Resuscitation (CPR): State of Virginia: 2014 Basic Life Support (BLS): State of Virginia: 2014

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

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