Project Manager Management
Resume:
Daniel E. Hunt
Riverside, IL ***46
******@*****.***
Profile
Technically proficient project and team manager with proven leadership skills. Experienced as a manager (16 years), Project Manager/Scrum Master (11 years), systems administrator (8 years) and technical writer (16 years). Plans and executes successful projects through detailed research and analysis while carefully documenting new procedures. Advocate of "best practice" solutions while striving to minimize costs. Excellent communicator with advanced writing and documentation skills. Ability to master emerging technologies, and successfully convey them to others. Continuingly striving to improve work processes and personal capabilities.
Certifications
Project Management Professional (PMP), Certified Scrum Master (CSM), Certified Business Architect (CBA)
Education
DePaul University, Chicago, IL 2006-2007
Certificate in Project Management Program
DePaul University, Chicago, IL 2000-2003
Kellstadt Graduate School of Business
Masters of Business Administration, Evening Program
Double Concentration: Management Information Systems and Economics
West Virginia University, Morgantown, WV 1990-1993
Bachelor of Science in Business Administration Majoring in Finance
Experience
Thomson Reuters Elite, Chicago, IL 312-***-**** 2015-present
Project Manager Scrum Master
Manage application deployment projects via Agile Methodologies. Host daily stand up meetings and other Agile ceremonies for distributed and remote teams.
Host sprint planning, backlog grooming and sprint retrospective meetings centered around regular releases every two weeks.
Coach the team on performance and work with Product Owners to help prioritize the work in progress.
Provide stakeholders with up to date information via burn down charts and sprint reports.
Instruct team members on using Team Foundation Server (TFS) and keep everyone's work up to date by ensuring all progress is properly documented.
Manage infrastructure related projects via Kanban methodologies and Trello.
Plan, coordinate and host team-building offsite events.
Technical Operations Project Manager 2011-2015
Managed the process for migrating clients out of Thomson Reuters hosted solutions to self-hosted environments for Elite BDS applications while maintaining client relationships.
Initiated and managed a project for transferring live applications from Windows 2003 servers to newer operating systems using matrixed authority with minimal impact to both client and internal customers.
Gather requirements, compile budgets, set milestones and ensure execution of technology projects for high-availability hosting environments.
Set agenda for and host regular meetings for application support teams and data center staff discussing recent incidents, pending maintenance and upcoming projects. Facilitate discussion among many separate teams.
Perform regular billing analysis to identify and correct billing discrepancies as well as researching and answering ad hoc client billing questions. Investigate suspicious traffic patterns and take action to prevent malicious traffic from continuing.
Draw up, review and compile procedural documentation, SLA documents, Requests for Proposals, client communications and other documentation. Author incident communication and maintenance notification. Ensure clients are notified and receive regular updates during hosting outages.
Provide 24-hour on-call business escalation for outages. Manage live incidents by identifying and engaging to quickly investigate and resolve the problem. Following up afterward with detailed Root Cause Analysis and submitting incident reports to management and clients.
JPMorgan Chase Bank, N.A., Chicago, IL 312-***-**** 2006-2011
Production Support Manager/AVP
Production Support Lead for 24 x 5 high security specialty lockbox, managed incident resolution, prioritization and assignment.
Triaged, diagnosed and resolved Priority 1 incidents by mobilizing support resources. Ensured all SLAs were met and business as usual quickly returned.
Supported and improved a large business expansion doubling volume and tripling capacity.
Managed incident review calls where support incidents and how to mitigate them in the future were discussed with IT, vendor resources and operations managers and leads.
Represented Production Support at defect review sessions where defects were identified and prioritized for inclusion in the release schedule.
Planned and executed seamless site move and equipment upgrade across three-day weekend with zero downtime and no missed SLAs.
Added interim Systems Administrator duties for six months until finding a replacement.
Glenview State Bank, Glenview, IL 847-***-**** 2002-2006
Software Support Manager
Project Manager for Check 21 image truncation project utilizing Endpoint Exchange and Fed Forward. Managed multiple onsite vendor installs, testing and deployment.
Supported and maintained enterprise-wide applications from Metavante, Harland Financial Solutions, Experian, Jack Henry and others.
Led a team of support analysts supporting end users and implementing software updates. Provided leadership and direction to team members.
Managed Dealertrack.com integration into loan origination system with zero downtime.
Negotiated software volume licensing agreements with large software providers.
Created technical documentation of problem resolutions and installation steps.
Technology Skills
Installation and administration of Windows Active Directory Networks, physical/virtual/cloud-based solutions, LAN, WAN, SANs and NAS, networking equipment from multiple vendors, Install and configure web-based applications using Internet Information Server, SSL Certificates and DMZ. Secure communication using restricted IP port access. Query and administer MS SQL databases.
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