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Customer Service Project Manager

Location:
Atlanta, Georgia, United States
Posted:
January 25, 2017

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James Davis

*** ******** ******

Marietta, Georgia 30064

404-***-****

acyhep@r.postjobfree.com

SUMMARY:

**-***** ********** ************, ***********, training and modifying Kronos; beginning with Kronos iSeries Central(AS400) to WFC v5.2, thru 6.3 and 7.0. Subject Matter Expert(SME) with Kronos Timekeeper (Time &Attendance), Accrual, Attendance (5.3), Basic Scheduler, Hyperfind Query, Schedule Rules, Wage Profile, Pay Rules and Adjustment Rule modules.

Collaborate with client in creating Design Summary Report(DSR), documentation, configuration, testing, training and ongoing support. Strong customer service, communication, critical thinking, teamwork and analysical skills. Supporting payroll process in Infinium, PeopleSoft and SAP.

DETAIL EXPERIENCE

Life Point Health -Brentwood, TN December 2015 – December 2016

Kronos Developer - Contractor

Performed Kronos implementation and configuration, WFC v6.3, for acquired medical facilities.

Updating Physicians and Managers functional and access requirements in Kronos.

Creating and update Pay Rule and Work Rules per facilitie’s requirements.

Documenting procedures.

Collaborating with inusers during testing and through go-live.

Aramark – Philadelphia, PA February 2013–December 2015

Kronos Configuration/Business Analyst –Remote

Create Review Design Summary Report (DSR) with Project Specialist as directed by client for configuration.

Configuration of Workforce Timekeeper Pay Rules, Accruals, Wage Profile, Schedule Rules and Adjustment Rule, per DSR, in Kronos WFC v 6.3 and currently 7.0.

Perform UAT/Quality Assurance (QA) testing and documentation of configuration.

Documentation of configuration using inhouse application/interface for migrating to Production.

Collaborate with Quality Control (QC) during site configuration orientation, training and post production.

Additional Task: Application testing and review with IT during implementation of v7.0.

Production Support as needed.

AT&T/PriceWaterhouseCooper(PWC) – Dallas, Texas June 2012 – February 2013

Kronos Configuration/Business Analyst – Contractor

Collaborated with client on design, configuration, development and implementation of the Kronos WFC v 6.1.

Evaluated Time and Attendance policies, Union Contracts and State Labor Regulations.

Gathered requirements for Business Requirements Documentation (BRD), following the client’s current management methodology.

Developed configuration demo for project presentations; illustrating functionalities base on BRD and configuration assessment, using problem solving principles encompassing Kronos best practices.

Reviewed processes for import/export interfaces using People Tools that fed into several Feeder (location group) Systems including SAP.

Continued with evaluation and recommendation leading to implementation and configuration for approximately 180,000 employees.

RockTenn Services- Norcross, Georgia May 2008 – June 2012

Kronos Analyst/Payroll Support Specialist

Performed Kronos implementation and configuration, WFC v5.3, for new and acquired companies.

Provided ongoing configurations and modification of Workforce Timekeeper, Attendance, Accruals, Scheduler, Hyperfind Query and other Kronos modules.

Performed analysis of current and new business needs.

Designed and implemented Workforce Connect interface for newly acquired companies,

Proficient knowledge of Kronos’ Data Collection Manager, (DCM), to configure terminal and monitor communications

Provided remote training to various departments within the company.

Provided on-call support during and after business hours for 67 BU/locations.

Supported Kronos payroll processing in Infinium.

Supported WorkBrain payroll processing in PeopleSoft.

Applied subject matter expertise in business areas to assist in the redesign of business process to ensure success.

Ran SQL queries and provided database statics to management.

Maintained Production, UAT (User Acceptance Testing) and Development databases.

Ensured new installations will integrate with the current application and data technical environment.

Met with management levels to gather requirements for new Kronos implementations, modifications and provide implementation recommendation.

Monitored support and solved support tickets using Heat and Service One Helpdesk applications.

Associated Computer Services (ACS) - Atlanta, Georgia April 2006 – May 2008

Kronos Systems Analyst-Project Lead

Performed Kronos implementation configuration of Kronos iSeries Central components; Rules, Attendance, Accrual, Scheduling and other Kronos modules.

Mentored International Resources, from Japan and Jamaica, during and after implementation.

Performed analysis of current business needs throughout implementation project.

Completed assigned project configuration ahead of schedule.

Provided training to various departments during and after implementation.

Provided timely updates and documentation to Project Manager.

Assumed Project Lead duties after assigned Project Lead termination.

Caraustar Industries, Inc., Austell, Georgia May 2000 – April 2006

Kronos System Analyst/Support/Programmer

Provided implementation configuration of Kronos iSeries Central components for 10+ company’s acquisitions.

Responsible for evaluating each location’s Time and Attendance/Payroll requirement and standard to insure adherence to Corporate and Union guidelines.

Applied subject matter expertise in business areas to assist in the redesign of business process to ensure success.

Provided on-call support during and after business hours for 40+ companies.

Provided training to various departments within the company.

Installed and configured Kronos 400, 500 and 4500 series devices.

Maintained and updated RPG Programs for Infinium and Payroll interfaces.

Sands & Company, Inc., Marietta, Georgia February 1998-May 2000

System Administrator and Program Analyst

Installed and maintained applications on multiple AS/400 systems

Installed Service Pack and system hardware as needed.

Provided technical support to IT staff and technical users in analyzing system malfunctions and recommending corrective action.

Trained technical staff on application and system control enhancements.

TECHNICAL SKILLS

Proficient in Kronos Workforce Solutions

Creating Test Plans, User Support, Training and Documentation

Strong critical thinking and analysis skills

Strong Customer Service, communication and teamwork skills

Experience working directly with vendors.

In-depth knowledge of systems and application development.

EDUCATION

Chattahoochee Technical College

AAT, Information Technology and Programming (3.67GPA)

United States Air Force Retired



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