Project Manager Management

William Spruill 817-***-****

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Career Objectives

Senior Managing / Executive Consultant / Technical Program / Project Management / Strategic Planning

& Execution / Portfolio Management / Vendor Management / Change Management / Risk Management / Continuous (Service) Improvement / Project Financials, KPIs / Technology Architect / Senior MFT Summary of Qualifications

Results-driven, versatile, and accomplished business/technology consultant with a 17+ year track record of success in designing/developing/implementing/supporting critical business solutions for prominent clientele with Global Footprint. Led, delivered four large scale enterprise-wide e-Commerce full SDLC implementations.

Consolidated e-commerce technical environments of buy-side asset management at multiple financial and health care institutions

Skilled Project Manager: Demonstrated strong project management and business process reengineering skills in numerous project leadership roles. Strategic and tactical oriented leader with well-developed facilitation skills and the ability to successfully manage projects within aggressive time frames. Extensive international experience, working with clients in North America and abroad. Capable of troubleshooting and identifying risks and mitigation strategies with complete oversight for strategy, design, development, testing, and rollout of projects

Broad, global business acumen with a background in managing on/offshore resources in India, China, and Brazil implementing solutions in finance, banking, manufacturing, healthcare, utility, retail, and communications

Exemplary interpersonal skills used to communicate e-commerce architectural visions to C-level executives

Technical visionary: Skilled at working with corporate leaders to translate complex business requirements into actionable project plans. Proficient in formulating IT strategies and providing tactical implementation

Strong project manager: Planned and led on-time/budget delivery of large-scale product implementations through the SDLC for Fortune 500 companies, despite aggressive timelines

Skilled mentor and change agent: Inspires confidence and fosters an atmosphere of teamwork, idea- sharing, and cooperation among design/implementation/support engineers, software architects, and application developers

Persuasive communicator: public speaking, facilitation, negotiation, crisis management, and executive management briefing experience

Wide-ranging technical expertise: Deep understanding of current state platform technologies and trends in data communication infrastructure architectures. Comprehensive knowledge in application development, networking, security, storage, data center operations, disaster recovery, SOA, content management, web development, and quality assurance. Strong understanding of ITIL service support and service delivery

Professional Background

IBM, Global Business Services, Dallas TX 8/13-6/16 Executive Consultant, Delivery Excellence

Direct report to the Delivery Excellence Partner assisting with effective management of procedures ensuring quality was engineered into processes from the start of consulting service engagements, ensuring projects were solutioned/launched/delivered following the Delivery Excellence seven keys/work streams/framework

Enterprise project portfolio management, collaborating with global team members working across verticals of cross-functional teams as well as financial controls systems, effectively William Spruill 817-***-****

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managing/supporting/reporting all aspects of the assigned portfolio as related to pipeline, resources, change controls, financials, and risk management (1.5B ITD)

Prepared/Presented weekly Executive level reports w/service line updates/KPI metrics

Designed/Developed/Maintained Dash-boarding of KPI metrics, analytics and reporting

Quantitative Analysis and Metrics prepared/presented for Deal Compliance Approvals

Managed headcount/forecasting and sourcing track for contractors and employee requests/requisitions per Service Line

Program/Project manager for Global Business Services Incubation program

Excellent presentation and documentation skills

Handled a variety of ad-hoc and senior executive requests, projects, and presentations

Very Strong Experience with MS Excel, PowerPoint, IBM Financial Controls software

Highly competent and detail-oriented in executing tasks - motivated self-starter with the ability to manage multiple priorities and a significant volume of diverse tasks while consistently delivering high quality work

Practice Lead, Smarter Commerce

Collaborating with the Vice President of Strategic Technical Services, served as a liaison and primary point of contact for cross functional partners acting as an executive consultant/project manager in order to evaluate, prioritize, develop, and implement Smarter Commerce global projects as well as organic growth initiatives, Agile, Cloud, Omni-Channel, Forever Green, Continuous Innovation Framework

Participated in the development and execution of strategic and tactical business plans, proposals, and presentations in collaboration with global team members working across verticals of cross-functional teams supporting IBM Smarter Commerce

Provided enterprise class solutions sales support of large scale initiatives in a global delivery model

>10M USD (Governance, Complexity, Architecture)

Maintained excellent client satisfaction, health and welfare

Team Leadership – numerous initiatives ranging from Omni-Channel, CAMSS, to Continuous Innovation Framework Summits

e-Commerce Analysis, Architecture Design, and Implementation – numerous IBM prominent clientele

Drove efforts toward Delivery Excellence continuous innovation improvement and prepared early intervention/Red Team, when necessary

Maintained the assigned portfolio of contracts, in collaboration with globally integrated team members (Integrated Project Planning and Forecasting coupled with IBM Global Dashboards)

Led various IBM Continuous Innovation Framework strategies: Full SDLC of Sterling OMS implemented in IBM Development Test Cloud (DST) made readily available across GBS sectors, implemented with collaboration of a global workforce of team members. Full SDLC of IBM Worklight Foundation Cloud edition implemented in IBM Development Test Cloud space made readily available across GBS sectors

IBM Senior Business Analyst coupled with Process reengineering provided for Methods, Analytics, Planning, Integration, and Tools Competency

Integral team member working with AMS GBS Strategic Technical Services VP for cross pollination of IBM CAMSS solutions cross-sector GBS wide

Smarter Commerce Customer Experience and Forever Green Services cross-sector

Played an integral role in optimizing the corporate accounting and operations systems within Application Development & Innovation Complex System Implementation portfolio

Successfully developed/ improved/ maintained the Smarter Commerce offerings, sales, pipeline, and solution artifacts/ reusable assets, in coordination with virtual teams globally

Performed both quantitative and qualitative assessments quarterly William Spruill 817-***-****

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Applied thought leadership providing business model development/ business process re-engineering

Maintained Smarter Commerce Wiki with up to date solution lifecycle assets/ artifacts

Spearheaded numerous IBM Innovation and Cloud Summits

Proven leadership of large scale projects by taking initiative and leading by example

Presentations for Solution Capabilities, QRGs, RFI's, RFPs

Solution Baseline Documentation, Proposed Solution Benefits, Bid Metrics, RACI's, Roadmaps and Technical Delivery Assessments coupled with Process Mapping PNC Bank, Federal Services, Greater Washington, DC 6/9-8/13 Senior Managing Solutions Consultant

Cash Management and Treasury Services (Middleware Operations)

Performed Technical Project Management and/or Application Consulting duties for all phases of government agency-xml implementations interoperating with the Treasury Services Reporting Application including detailed technical solutions information gathering, architecture design/development/training/deployment/ go-live with post production support, full SDLC of end-to- end secure data movement (ETL data flows)

Projects included standard data communication managed file transfer processing as well as highly customized solution implementations utilizing the Sterling suite of products

Managed clear expectations and understanding by establishing timelines and managing documentation requirements

Demonstrated ownership of the on-boarding experience and client satisfaction

Responsible for internal communications and status updates

Managed implementation issues, escalations and error resolution (system outages)

Demonstrated creative problem solving and solid judgment/decision making

Exhibited adherence to policy and procedures to meet established SLA’s

Diligent awareness/ownership/escalation and resolution of risks in a timely manner

Direct Interlock with Key Stakeholders for enterprise solutions/ implementations

Headed e-commerce portion of Architecture Refresh projects

Worked in an Agile team environment implementing turn-key e-Commerce solutions

Automated statistical reporting Batch Cycles, SLA’s, KPI’s, and Metrics

Hands-on application administration/ support of Sterling Commerce middleware - Connect:Direct with Secure Plus, Sterling Control Center, and Connect File Agent with crisis management experience (UNIX/ LINUX / Wintel platforms)

Toyota Motor Engineering & Manufacturing North America, Georgetown, KY 10/8-6/9 Senior Managing Solutions Consultant (consulted part-time 6/9–10/10)

Designed/Implemented/Managed e-Commerce middle-ware solutions pertaining to the secure data movement ETL of Supply Chain, Financial, Marketing, and HR data

Maintained direct interaction with Sterling VAN for electronic data interchange (EDI) traffic both to and from external suppliers and internal business units

Responsible for the architecture design, business usage, and automation of Sterling Commerce applications in compliance with Toyota’s Kanban (JIT) principles as related to the secure movement of customer supply chain, financial, marketing, and HR data

Implemented architectural improvements, as well as managed the design and implementation of e- Commerce integration solutions working with both internal stakeholders as well as external trading partners

Brought significant increase in the security, monitoring, and alert-generated notifications Capital One Card Services, Richmond VA, Plano, TX, and Nottingham, UK 2/6-10/8 Senior Managing Solutions Consultant (consulted part-time 10/8–9/9) William Spruill 817-***-****

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Planned, Designed and Led the Electronic Data Exchange implementation, architecture (refresh) project for Sterling Commerce software utilized for the movement of customer, financial, marketing, and HR data

Rendered oversight to all project phases, from inception through go-live, and handover to support teams. Supplied RFS, SOW, MPP, with detailed design documentation Blue Cross Blue Shield of North Carolina, Chapel Hill, NC 10/3-10/5 Senior Managing Solutions Consultant

Spearheaded (Designed/ Delivered) the Full SDLC of the e-Commerce Electronic Data Exchange architecture refresh project (inception-to-post production support) Visa USA, San Mateo, CA 1/2-9/3

Senior Consultant

Secured Network Gateway System Technical Solutions in support of Component and QA Testing, Test Plans and Scripts, Endpoint Deployment, and 24x7 Level III Production Support. Senior team member responsible for providing technical solutions as related to Sterling Commerce’s CONNECT line of products

Sterling Commerce, Dallas, TX 1/99-1/2

Senior Consultant

Team Leader for CONNECT consultants, SC Pre-Sales support, SC Post-Sales support, and SC on- site Project Management for various customer accounts

Provided design and implementation of various inbound/outbound (EAI, ETL) data flows transporting thousands of files daily utilizing the Sterling software products as related to integrating three-tier platforms

Senior Consultant, directing and executing efficient operational and production support functions, problem reporting/analysis/escalation/resolution, and training MCI, Colorado Springs, CO 6/96-1/99

UNIX System Administration

System Administration and Production Support, IBM PC Desktop Environment Support Military Service

United States Army (Honorably Discharged) Secret Classification Held

Commendation Medals (3) Achievement Medals (2) Army Foreign Service Awards (2) University Education

Regis University, Denver, CO. Bachelor of Science in Computer Information Systems IBM Technical Training

IBM Development Test Cloud, IBM Soft layer Cloud, IBM Blue MIX, IBM Agile Methodology, Oracle Enterprise Manager 12c, Sterling External Authentication Server 2.41, Sterling Control Center 5.4.1, Sterling Secure Proxy 3.4, Sterling File Gateway 2.0, Sterling Integrator 5.1, Connect: Direct UNIX 4.1, Connect: Direct Windows 4.6.01

IBM Business/Operations Training

Solution Life Cycle Testing, Working across lines of Business, Mobility for Technical Solutions, Employee Career Framework, Recognizing Workplace Harassment, Decision Making Fundamentals, Architecting Innovation, SWG Brand Awareness, IBM DevOps Innovation Services, Bluemix, Process Excellence Lean Six Sigma, Continuous Innovation Framework, Forever Green Services, SAAS, PAAS, IAAS

Technical Acumen

William Spruill 817-***-****

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Sterling Connect

Middleware MFT

Connect: Enterprise UNIX Enterprise HTTP Option Enterprise S/FTP Client Connect: Direct UNIX Connect: Direct Windows Sterling Control Center SSH Enterprise Gateway Direct Secure+ Sterling Secure Proxy FTP/S HTTPS Networking Firewalls VPN BIG-IP LB

OS Platforms Linux HP UNIX AIX Solaris Windows 2000/NT Software

Visio Apache JRun Microsoft Office Suite Lotus Notes X.509 (SSL, TLS) Technology Thawte Verisign IBM WebSphere Clarity IBM Rational tools

IBM Business Controls and Financial Applications Working Knowledge Korn Shell HTML XML Java SDK C COBOL Perl SQL

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