Customer Service Medical
Resume:
Elizabeth Brown
Eastlake, Ohio 44095
Primary Phone- 216-***-****
****************@*****.***
SUMMARY
Professional, focused, and results driven individual with an attention to detail. Looking for a position where my experience in healthcare, reception, and customer service will be of use. Skill sets include multi-tasking, flexibility, time management, organization, scheduling, word processing, and professionalism.
EDUCATION
Kirtland High School- 1992 to 1996
Kirtland, Ohio
Diploma
Lakeland Community College- present
Kirtland, Ohio
EMPLOYMENT HISTORY
University Hospitals Department of Dermatology
Cleveland, Ohio 12/2014-8/2016
Patient Access Representative-
Perform receptionist, scheduling, registration and medical record duties to support practice operations. Schedule and cancels patient appointments. Greets patients, families and visitors. Register patients, verify data and assist with completing forms. Obtain and update demographic, billing and third party coverage information. Explain policies and procedures to patients, families, and visitors as needed. Obtain and prepare medical records for patient appointments and inserts appropriate forms. Review medical records for completeness.
Dr. Jamal Azem 10/2013-12/2014
Willoughby, Ohio
Receptionist-
Perform receptionist, scheduling, registration and medical record duties to support practice operations. Schedule and cancel patient appointments. Obtains and updates demographic, billing and third party coverage information. Explain policies and procedures to patients, families, and visitors as needed. Obtain and prepare medical records for patient appointments and insert appropriate forms.
Holly’s Hearing 8/2013-October 2013
Willoughby, Ohio
Administrative Assistant-
Perform receptionist, scheduling, registration and medical record duties to support practice operations. Schedule and cancel patient appointments. Obtain and update demographic, billing and third party coverage information. Obtain and prepare medical records for patient’s appointments.
Lake Health 12/2012-8/2013
Concord, Ohio
Secretary-
Perform receptionist, scheduling, registration and medical record duties to support hospital operations. Enter doctors’ orders and test. Greet patients, families and visitors. Obtain and update demographic, billing and third party coverage information. Obtain and prepare medical records for patient’s charts.
Lake Health 3/2010-12/2012
Concord, Ohio
PCA-
Partner with team of RN’s to ensure over all well-being of patients
Transporting patients to and from different departments
Measure urine and deliver specimens to lab
Assist residents with bathing, dressing, feeding, lifting and transferring
Lake Health-1/2008- 8/2008
Willoughby, Ohio
Phlebotomist-
Collected blood, tissue, and other laboratory specimens
& prepared them for lab testing
Heartland of Mentor 6/2007- 2/2008
Mentor, Ohio
Nursing Assistant-
Provided primary resident care and assistance with daily living
Obtained vitals for a floor of 25 patients per shift
Assisted residents with dressing, bathing, feeding, lifting and transferring
Office Max Call Center 2/2004- 6/2006
Mentor, Ohio
Customer Service Representative-
Provided customer service for an average of 60 calls per day
Solved customer problems
Provided new customer information
Answered questions regarding store products, while maintaining
Knowledge of current sales and store promotions.
Century 21 6/1997- 9/2000
Mentor, Ohio
Receptionist-
Entered listings into the real estate system, MLS
Answered incoming calls and set appointments for showings
Proofread ads for local news papers
Held Open Houses for Realtors almost every Sunday
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