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English Teacher

Shanghai, Shanghai, China
January 25, 2017

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Regular business trips to the Swagelok distributor in China learning their business operations and giving presentations about Swagelok's Supply Chain.

Increased new students and student retention, from 70% to 89% at Wenzhou Kid Castle

Involved with the successful business system transformation to SAP and trained most of the supply chain departments.

Recognized for outstanding customer service by the CEO of TravelCenters of America, customers of TA, and several distributors at Swagelok. Skills Mandarin Chinese


Customs Compliance

Distribution Management

Inventory Control

Experience SWAGELOK– Solon, OH 2013 – Present

Supply Chain Management for Shanghai, Taiwan

Monthly KPI meetings with Swagelok distributors in Shanghai and Taiwan.

Project management for the Swagelok Induction Program for 50 Swagelok distributor attendees. A week long crash course on the Swagelok Supply Chain and Service departments.

Product training and presentations to other service departments.

Involved in continuous improvement and process improvement projects by creating new metrics and scorecards within SAP.

Improved service level agreements for distributor's Order Status requests from 76% to 91% in 4 months.

WENZHOU KID CASTLE – Wenzhou, Zhejiang, China 2010 – 2013 Manager

Responsible for retaining students, recruiting new foreign teachers, training of new teachers and routinely graded other teacher's performances.

Interviewed job applicants, conducted orientation of new employees and planned training programs.

Hosted many large events in Wenzhou, China including: English Speaking Competition at Wenhuagong Public Business Center, Chinese New Year's Performance at Lucheng. Brian K. Lewis

Supply Chain Management

Cleveland, OH - (216) ***-****

Brian K. Lewis / RESUME P a g e 2

Cultural Center Theater, and a Christmas party at the Shangri La Hotel. TRAVELCENTERS OF AMERICA (TA) – Westlake, OH 2006 – 2010 Logistics Specialist

Filled in as lead agent, advised on new hires, trained new employee and involved in process improvements.

Logistics planning.

Resolved disputes with customers and TA locations and negotiating and resolving payment issues and warranties.

Recognized for outstanding customer service.

Education CLEVELAND STATE UNIVERSITY – Cleveland, OH 2010 BA Organizational Leadership

AA Management & Labor Relations

AA Sociology

Honors / Awards CLEVELAND STATE UNIVERSITY – Cleveland, OH 2010 Cum Laude

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