Customer Service Electrical Engineering

**** ****** ***** ** ** ALBUQUERQUE, NM *****

PHONE 505-***-**** • E-MAIL ************@*******.***

JOSE S. MARTINEZ

OBJECTIVE

To obtain a position where my skills and knowledge will be beneficial to both the growth and development of your company.

WORK EXPERIENCE

11/15 – Present Family Dollar Albuquerque, NM

Assistant Manager

Open or close the store and optimize all aspects of store management during my shift.

Supervise employees - including managing the various positions that must be covered, handling of money, arranging breaks and lunches, customer service, tracking employee time for budget and ensuring store security.

Fill out and submit all appropriate paperwork at the beginning and ending of my shift.

Manage the inventory, placement and stocking of products as needed.

11/14 – 11/15 Fallas Paredes Discount Clothing Albuquerque, NM

Loss Prevention Associate

Preventing loss of company product by checking customers’ bags and comparing it to their receipts as they leave the store.

Preventing loss of company assets by observing cashiers as they scan the product of customers.

Providing customers with customer service as they enter and leave the store.

11/13 – 06/15 Big Lots Inc. Rio Rancho, NM

Furniture Sales Associate

Provide assistance to customers interested in purchasing furniture. Using the appropriate knowledge of each item to ensure the customer has made the right choice. Help customers load their product into their vehicle.

Organization and tagging of all furniture immediately following the unloading of furniture trucks.

10/09 – 3/13 ROSS Dress for Less Albuquerque, NM

Shift Manager

Open or close the store and optimize all aspects of store management during my shift.

Supervise employees - including managing the various positions that must be covered, handling of money, arranging breaks and lunches, customer service, tracking employee time for budget and ensuring store security.

Fill out and submit all appropriate paperwork at the beginning and ending of my shift.

Manage the inventory, placement and stocking of products as needed.

06/08 – 10/09 Elite Surveillance Albuquerque, NM

Security Surveillance Technician

Helped with the installation of surveillance systems containing video cameras and digital video recorders (DVR).

Networked the client’s computers with the DVR for the purpose of viewing the surveillance system both locally and remotely.

01/08 – 06/08 Senspex, Inc Rio Rancho, NM

Engineering Technologist

Assisted with the installation of an integrated security and surveillance system at a U.S. Border Patrol Station in Sierra Blanca, Texas.

Helped provide the ability to control the level of access that personnel have to sensitive areas, monitor all activity remotely, and respond to situations faster and more efficiently.

07/07 – 01/08 Circuit City Inc. Albuquerque, NM

Product Flow Team Specialist

As part of the Product Flow Team (PFT), my duties consisted of unloading all trucks containing store product, organization and stocking of the floor and warehouse with product, maintaining the warehouse, and assisting customers with loading and unloading large product.

07/06 – 01/07 Senspex, Inc. Rio Rancho, NM

Engineering Technologist

Assisted with the installation of an integrated security and surveillance system at a U.S. Border Patrol Station in Alpine, Texas.

Helped provide the ability to control the level of access that personnel have to sensitive areas, monitor all activity remotely, and respond to situations faster and more efficiently.

06/04 – 07/06 Best Buy Albuquerque, NM

Warehouse Associate

As part of the Product Flow Team (PFT), my duties consisted of unloading all trucks containing store product, stocking the floor and warehouse with product, maintaining the warehouse, assisting customers with loading and unloading large product.

04/03 – 08/03 Academy Corporation Albuquerque, NM

Phone Technician/Assembly Assistant

Provided tech support for silver and copper recovery units.

Assisted with the assembly of silver and copper recovery units and the shipping of recovery canisters and units.

06/99 – 12/99 NASA Langley Research Center Hampton, VA

Wind Tunnel Research Engineer

Assisted in the construction of a small-scale cryogenic wind tunnel.

Collected data for the use of studying and correcting problems that may occur in larger facilities.

Models such as these, helped in the search for ways of reducing the costs of running the larger facilities over and over again due to these problems.

05/98– 08/98 NASA Langley Research Center Hampton, VA

Acoustics Research Engineer

Interfaced a Precision System with the use of National Instrument IEEE Hardware and the computer language Visual Basic.

Collected data with the use of microphone directional arrays for acoustic measurements.

Facilitated the use of a large aperture directional array to measure airframe noise source locations and strength.

EDUCATION

University of New Mexico Albuquerque, NM

B.S. Electrical Engineering

Minor in Mathematics

Emphasis on semiconductor design, electronics and mathematics.

REFERENCES

Available upon request.

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