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Technical Writer

Lawrenceville, Georgia, United States
January 27, 2017

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Tate Huang

**** ***** **** **. *************, GA 30043 w 678-***-**** w

Qualification Highlights

Ø Exceptional coordination and task delegation skills in large catalog translation and proofreading projects and experienced at collaborating with PMs, programmers, and technical support engineers for software development projects. Ø Extensive experience in producing quality documentation for a wide range of documents (including system requirements, tutorials, user manuals, quick reference materials, release notes, installation instructions, online help, catalogs). Ø Proficient in UI string review and optimization. Ø Industry-specific knowledge of networking storage and surveillance systems. Ø Strong technology aptitude and business acumen.

Computer Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Visio), HTML, Dreamweaver, FastStone Capture, Help and Manual, SnagIt, Wink, Adobe Photoshop, Adobe Illustrator, OS X, DITA, oXygen Editor, phpMyAdmin, SQL, WordPress


English, Chinese, Taiwanese

Work Experience

04/2016-Present Assistant Manager, Super Hair Factory, Inc Improve effectiveness of marketing promotions and increase operational efficiency.

• Manage a mobile-friendly (RWD) website development project designed to enhance user experience (including site testing, customization and configuration based on user scenarios, issue escalation and developer coordination).

• Develop and maintain an employee handbook and operations guide to ensure consistent service qualities, minimize employee trainings and reduce human errors.

• Analyze business statistics, create marketing strategies, and select vendors for e- marketing services to promote brand images and increase sales.

• Assist customers with all technical inquiries to maximize customer satisfaction and retention.

04/2013-10/2016 Technical Writer, Project Management, QNAP, Inc Produced quality documentation to communicate product values, features and uses in an accurate, easy-to-understand and professional manner.

• Coordinated and delegated proofreading & translation tasks and managed interdepartmental catalog production projects.

• Optimized user interface strings, enhanced the readability of technical and business documents. The range of technical documents created: user manuals, color box/package labels, user guides, application notes and release notes, system requirements, tutorials (procedural documentation), quick reference materials, release notes, installation instructions, online help.

• Managed and outsourced localization projects for user interface strings & documents. Scrutinized and controlled their costs & schedules. Special Projects and Key Accomplishments

Ø Created user interface string writing guidelines and SOPs for product managers to simplify string proofreading and localization processes. 2

10/2011-04/2013 Freelance Translator

Accurately and fluently translated from Chinese to English and vice versa, proofread and edited documents submitted by other translators.

• Document types: user manuals, product brochures, website content and press releases.

Special Projects and Key Accomplishments

Ø Preferred choice for the translation agency, and selected as lead translator for new clients.

05/2010–10/2011 Customer Support Engineer, FAE Division, GeoVision, Inc Provided world-class customer service to VIP customers and technical supports to branch offices.

• Hosted English and Chinese training seminars highlighting competitive advantages for both potential customers and new employees.

• Resolved customer issues by effectively communicating with RD, customers and sales, setting up test environments for issue simulation, and devising troubleshooting approaches.

• Developed e-learning and technical overview documents. 10/2008-07/2009 Customer Service Representative, Taiwan Metal Quality Control, Inc Prepared relevant tender documents; participated in the bidding processes.

• Briefed on inspection results and actively recommended appropriate services to clients.

• Performed oral interpretation during training sessions, translated equipment manuals, and created how-to documents.

• Communicated with programmers for required features. Special Projects and Key Accomplishments

Ø Awarded with pressure-liquefied gas tank inspection projects from both CPCDC and Chimeicorp.

Ø Managed a pipeline management system development project (created using Microsoft Access).

08/2006-04/2007 Project Engineer, Taiwan Fixed Network Managed the Small/Medium Enterprise VoIP project, ensured solutions were smoothly delivered to customers.

• Monitored & analyzed project status. Presented managerial reports.

• Controlled budget usage, managed inventory, improved quality of service.

• Created & modified SOP guidebooks. Trained and audited subcontractors.

• Analyzed and managed CPE problems to reduce the equipment fault ratio. Special Projects and Key Accomplishments

Ø Increased the customer satisfaction rate to 97%. 01/2004-02/2006 COO Assistant, Komplete System Integrators, Inc Integrated marketing and operations processes and procedures.

• Increased brand awareness to target groups with email marketing campaigns.

• Enhanced company business credentials by acquiring certificates to complete Cisco channel specialization requirements.

• Designed service delivery processes and created operation procedural manuals to ensure quality of services delivered.

Special Projects and Key Accomplishments

Ø Prospected for potential clients and created promotional materials tailored for them, resulting in a higher closing rate and customer satisfaction. Education

• M.B.A. Tech Management and Marketing, University of Colorado, Colorado

• M.S. Interdisciplinary Telecommunications, University of Colorado, Colorado

• B.S. Telecommunications Systems Management, Murray State University, Kentucky

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