Customer Service Microsoft Office
Resume:
Timothy Jordan Kennedy
****J E Firetower RD
Greenville, NC 27858
***************@*****.***
Personal Experience
-Learning T-SQL from a Senior Database Engineer, focusing on best practices, query optimization, and database design
-Hundreds of hardware troubleshooting and replacement/repairs, including soldering components, and complete hardware rebuilds for clients
-Extensive knowledge of all hardware related to desktops, laptops, tablets, phones
-Trained users on multiple pieces of software, such as Microsoft Office and Windows
-Proven experience using Microsoft Office Suite, including creating complex spreadsheets, elaborate PowerPoint presentations, and creating an Access database to store computer repair information
-Ability to adapt and learn quickly
Work Experience
Best Buy Greenville, NC August 2015-Present
Operations/Inventory
-Leading the truck process and coaching others on how to perform faster and more effectively
-Shipping and receiving inbound and outbound packages
-Collaborating with other team members to ensure that tasks are done effectively and efficiently
-Troubleshoot and repair in store display devices such as televisions, cell phones, and laptops
-Responsible for the warehouse as well as displays, and products on the sales floor.
Piggly Wiggly Kinston, NC June 2012-February 2016
Dairy/Frozen Foods
-Unloaded both the dairy and frozen foods truck
-Stocked product neatly and rotated to ensure freshness
-Cleaned and organized the dairy cooler and the freezer
-Provided quality customer service to customers who needed assistance in the store
-Maintained and kept both departments neat always
-Ordered stock to come in on next delivery truck
-Performed inventory adjustments by doing write-offs and send backs
-Reported directly to management on the status of both departments
Piggly Wiggly Kinston, NC Sept. 2011-June 2012
Customer Service/Stocker
-Assisted customers in carrying groceries to their vehicles
-Helped customers with finding items in store and answered questions
-Stocked and straightened shelves during downtime
-Responsible for the visual appearance of the store and the stock area
-Performed tasks that management needed done on that specific day
Education
Lenoir Community College, Kinston, NC August 2012-Dec. 2016
-Associate in Applied Science of Computer Engineering Technology
-Experience with VM and Active Directory
-Dean’s List 2012-2013
-Computer Engineering Club’s Vice President
Organized and helped plan events/fundraisers
Recruited more members
- Completed CET 211 (Computer Upgrade Repair Part 2)
Hardware/Software troubleshooting and repair
Imaging, backups, recovery, virus/malware removal
- Completed ELC-131 (DC/AC Circuit Analysis)
Learned to read, build, and design schematics
Learned to use a digital multimeter, oscilloscope, and function generator
Developed and improved soldering iron skills
Pitt Community College Winterville, NC June 2014-June 2016
-Completed NET 125 - Networking Basics
Subnetted and programmed routers
Physically wired and cabled devices
VLAN
-Completed NET 126 - Routing Basics
Network security and defense
Port Forwarding
ACLs and Trunking
North Lenoir High School La Grange, NC August 2008-June 2012
-Completed the Project Lead the Way Engineering program.
-Learned the basics of electronics and programming
Technical Skills
Component Replacement Multimeter Motherboards
Microsoft Word Oscilloscope Routers
Microsoft Excel Function Generator Switches
Microsoft Powerpoint Soldering Networking
Microsoft Outlook Hard Drive Backup VPN
Microsoft Access Raid 0 VLAN
VMware Oracle Active Directory
Microsoft Visio Hard Drive Replacement SQL
Virus Removal Cabling Networks Printers
Drivers Databases Troubleshooting
Remote Desktop Network Security Access Control List
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