Manager Engineer

PATSY A. SMITH

678-***-**** *************@*******.***

PROFESSIONAL HIGHLIGHTS

Information Technology IT QA Consultant and Senior Test Engineer with 16 years’ experience in mainframe and web software applications, System Development Life Cycle and Agile Software Development methodologies, in the healthcare, automotive, telecommunications, professional services and airline industries.

ACCOMPLISHMENTS

Implemented an estimate template and defect process for the Digital IT QA Manager Test Team Lead and Test Leads at Delta Air Lines

QA Lead responsible for coordinating and managing test activities for different projects, including regression, integration, smoke, functional, user acceptance, user interface and performance at Delta Air Lines

Scrum Master responsible for coordinating, designing, testing, implementing newly converted API driven Mobile technical recruiting software for CFO, Account Managers and Recruiting Managers at The Proven Method

Release Lead responsible for coordinating and managing test activities during $4 million dollar auto auction monthly releases at Manheim Auto Auction

Responsible for escalating database issues and system outages during releases to PMO, QA Manager and coordinated with IPM to meet product deliverables for monthly implementations deadlines at Manheim Auto Auction

Lead COBOL Programmer Analyst for the implementation of two new automotive plants including implementing over 200 new batch jobs and loading initial client data to IMS/DB2 databases at Electronic Data Systems

EXPERIENCE

Delta Air Lines (Contract assignment with Alliance of Computer Professionals) 6/2015 – 11/2016

Senior Test Engineer, Digital IT

Create Master test plans, test cases, test schedules and defect management

QA Lead for the RPAD project for monthly releases

Reduced backlog of Defects and Enhancements in HP Quality Center by 50 percent

Execute test cases and test scenarios across development projects in Java database and insure traceability of test cases to requirements

Upload and update QA templates and documentation in Sharepoint

Verify flight, customer and scheduling test data in DL Term mainframe database

Collaborate with developers, offshore testers and Release management on testing for monthly releases

The Proven Method (IT Talent Acquisition Company) 5/2012 – 3/2015

Senior QA Consultant and Scrum Master, IT Professional Services

Facilitate the estimation process as the QA resource

Liaison between the quality assurance team and the project management office (PMO)

Triage defects with UAT and QAT

Create and review user stories for testing using the Agile Methodology, Kanban

Track bugs until resolution utilizing Pivotal Tracker and Version One

Define functional test cases from user stories and execute in C+ database and verify test results using SQL queries

Conduct lessons learned and project close out meetings with PM’s, Developers and UI/UX engineer

Teksystems (Contract assignment at Manheim Digital) 9/2011 – 4/2012

Senior Test Engineer/Release Lead, Simulcast

Release Lead for Simulcast Production releases

Coordinate and manage test activities with test leads and testers for facilitating the testing effort for an initiative across multiple applications and teams. Provide end to end testing leadership for multi-generational initiatives

Manage priorities for defects and requirements to meet aggressive rollout deadlines

Create test cases in Mercury Quality Center to test web applications and web services for the auto auctions

Verify test results by querying database using DB Visualizer and work with developers to resolve java script issues.

Support User Acceptance Testing, including researching test results during UAT

Sync Solutions (Imaging and Marketing Communications Company) 1/2009 – 8/2011

Senior QA Analyst Atlanta, GA

Responsible for manual end-to-end testing of the Quick Service Restaurants (QSR’s) and Chase web applications

Selected to manually test the implementation for the first automated workflow system for IBM client

Create test data and query database to verify test results using Query Analyzer

Identify defects and document using SharePoint, Slick Ticket and Team Foundation

Create a plan to implement automated testing for regression and performance

Scrum Master for the Promonet team

Tescom (Contract assignments - Cbeyond, Perma-Fix and Federal Home Loan Bank) 6/2008 – 12/2008

QA Analyst Atlanta, GA

Work directly with company owner and development lead to research, structure and implement new QA practices for business

Prepare test plan for system specifications and responsible for generation of system training materials for future testers

Query the database using SQL Transmitter to ensure correct test results

Communicate with Development Lead, QA Lead and QA Manager with concerns affecting testing

Perform LOE’s and estimates for testers assigned to patch and regular releases

Accenture (Global Management,Technology Services and Outsourcing Company) 4/2004 – 4/2008 Senior System Analyst Atlanta, GA

Responsible for project decisions including schedule, budget, quality, requirements, design and regulatory mandates

Create test models such as test plan and test approach for release testing and update and test release installation procedures

Train onshore and offshore testers on .NET, IMS/DB2 Merlin Platform Teller application. Verify test results and set up UDFL system dates via mainframe system

Mentor analysts as Subject Matter expert on methodology framework, processes and application knowledge

QA Tools/ Software / Databases

HP Quality Center, Mingle, QuickTest Pro, WinRunner, Microsoft Test Manager, Test Director,

Team Foundation, Slick Ticket, Gemini, Pivotal Tracker, VersionOne, JIRA

Sharepoint, MS Visio, ASP.NET, MS.Net, .NET, HTML, Java, J2EE, Introscope,, Angular JS, MVC, C++, REST, Redux, MS Excel, MS Word, AS/400, IBM, InstallShield, WebLogic MP3, RUMBA 2000, Remedy, EC2Net, Lotus Notes, Informix, Netscape, MS Internet Explorer, Mozilla Firefox

MS SQL Server, SQL Transmitter, MS Query Analyzer, Oracle SQL Developer, AS400, DB Visualizer, IBM DB2/2, Sybase SQL, SQL Plus, IMS/DB2, Toad

Education / Certifications

Vanderbilt University, Bachelor of Science, Nashville, TN, May 1988

Co-Captain of Vanderbilt Women’s Basketball Team, 1986-1988

Certified Scrum Master - 2010

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