Information Systems Manager

PETER MINTZER

Apopka, FL 407-***-**** *********@*****.***

Information Systems Manager

Delivers secure and reliable healthcare systems.

Dedicated IS manager with a solid computer operations background involving installation, maintenance, and troubleshooting of PC hardware, operating systems, LAN and WAN networking, and numerous software applications. Knowledgeable about medical office and hospital procedures, Electronic Medical Records (EMR) including installation of new system, and administration of healthcare systems. A trusted professional who builds relationships with physicians; depended upon to understand business needs and translate requirements into technical capabilities. Direct work with CEO and billing department to insure accuracy of submitting claims and receiving payments.

Strengths and Capabilities

Operations Management ~ Budget Management & Analysis ~ Technology Management

HIPAA Compliance ~ PC Support & Repair ~ Healthcare Applications

Requirements Definition ~ Network Security ~ Network Design & Configuration

End-User Technical Support ~ Email & Phone System Administration

Experience

THE HEART CARE GROUP, P.C., Allentown, PA 1/2005-6/2016

Information Systems Manager

Managed IS operations for a 20 cardiologist private practice, including 3 remote offices (100 plus employees). Fully responsible for 500K budget. Conducted cost/benefit analysis and created business case for budget requests, receiving 100% approval rate on all requests.

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Cost Savings and Process Efficiencies: Fiscally responsible and budget conscious.

Saved 40K annually in process inefficiencies by installing, programming, and maintaining automated patient appointment reminder system. Staff was reassigned to better serving current and potential customers.

Saved more than $35K annually by implementing nuclear report templates which eliminated the need for time-consuming transcriptions. Worked with physicians to design easy-to-use functional templates. Successfully rolled out system with 100% physician acceptance and usage.

Negotiated phone and networking contracts that lowered monthly charges.

Managed and Implemented network infrastructure project that increased bandwidth to meet growing needs of demanding EMR applications. Thoroughly tested system, working with installation team to guarantee no downtime and a smooth transition during switchover.

Installed and programmed systems to improve efficiencies: automated attendant system, eliminating misrouted calls; and time clock system to better control employee hours.

Healthcare Systems and Applications: Ensures compliance with HIPAA regulations.

Troubleshot hospital EMR systems connectivity issues to enable staff to access and retrieve patient records.

Modified clinical reports to fit the exacting specifications of cardiologists and diagnostic staff.

Coordinated secure access with medical facilities, using familiarity with external systems to resolve transmission errors,

Installed, updated, and maintained multiple healthcare applications, including medical management, medical analysis, medical studies, and patient accounting.

Trained staff to use medical management system and hospital EMR systems to safeguard transmission of patent records, diagnostic data, and medical images.

Created financial reports for executive director, integrating data from multiple sources.

Managed user accounts for multiple hospitals’ access, maintaining confidentially of patient information.

Researched e-prescription software service providers, selecting best fit. Installed application compliant with Medicare regulations, receiving ~2% reimbursement on total prescriptions processed.

Troubleshooting and Problem-Solving: Gets the most from a company’s technology investment.

Kept costs to a minimum by solving PC and networking problems in-house.

Corrected daily systematic and operational malfunctions, ensuring minimal loss of work productivity for busy physicians and medical office staff: security, networks, phone and vmail systems, and office machines.

Designed technical infrastructure for new offices: security, networking, phone line layouts, and VPN connections.

Technology Skills

Networks:

LAN/WAN

Operating Systems:

MS (98, ME, 2K, XP, Vista, Windows 7), Wndows 8, Windows 10, Linux, Unix, OS2

Servers:

Windows 2000 Server, Windows 2003 Server, Windows 2008 Server

Business Applications:

MS 2003 & 2007 (Word, Excel, Access, PowerPoint, and Outlook), Southware, Voicegate

Healthcare Applications:

Medtronic PaceArt, ProSolv CardioVascular, Holter Monitoring Systems, ProVision, Medent EHR

Education and Certifications

CompTIA A+ Certified Technician 2003

CompTIA Network+ Certified Technician 2010

CompTIA Security+ Certified Technician 2016

Cisco CCENT 2016

Cisco CCNA pending

Associates Degree, Personal Computer Systems and Networking Technology, 4.0 GPA 2004

Lincoln Technical Institute, Allentown, PA

Awarded: Executive Director’s List for Academic Excellence

Personal Computer Technician Support Diploma, 4.0 GPA 2003

Lincoln Technical Institute, Allentown, PA

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