Engineer Support
Resume:
Resume
Abdul Jalal Mohammed
**** * ******* ** ******* NC, 27607.
***********@*****.***
OBJECTIVE
To obtain a position as an IT Support/ Help Desk / End- User Support/ Desktop Support Engineer in a challenging environment that utilizes team-work effort for researching, learning and developing new high-tech products.
COMPUTER SKILLS
Languages
C SQL and Pl/SQL,familiar with Lotus notes
Software
Database: Oracle and Microsoft Access & Ms office, lotus Notes client 8.0 Ms outlook 2007
Platforms: Microsoft Windows® XP and Microsoft Windows 7 Windows 2003 Server .
Experiences
Project IT Desk Top Support Cum End –User Engineer Project Feb 2016- 30 Nov 2016.
Deloitte Consulting MilCorp
IT Support to a resolves all IT related End-users issues successfully.
The Handle all the call from users and resolve the issues over the telephone maximum
Support the users remotely from company Such as Microsoft tools remote desktop .
Installation and configuration OS and Soft ware’s successfully
Replace parts and troubleshoot the issues types of laptops and Desktop such as (Dell 630,6410 HP, Lenovo T410.T420 x240and T440p ).
Ms office3 issue will solve successfully such as ms word outlook 2007 and company software upgrade
Handle the laptops desktops and printers all the models such as HP,Dell D630 E6410 and 6400 Lenovo T410,420 440 x220
Follow up the company IT Supplier every alternate day over a telephone and e-mails and updates the records in Spread sheet and e- mail to a IT Manager for Updates.
Handle the IP Phone minor issues.
Installation and configuration of printers.
Creating the users and Password for domain,
Trouble shoots all the IT related of End-users issue successfully and resetting the domain passwor
IT Engineer
Sept2010- Nov2015
Huawei Technology Ltd Company
Around 2000 employees in our Huawei Company, so we support to end users and resolve all IT related issues successfully
Daily handle the calls from Customer around 40 IT related Issue and maximum resolve the issue over phone only
Installation and configuration and troubleshooting of company software such as Outlook, W3 Lotus note client base 8.0, MS Office, Specs CPM, and Symantec Antivirus.
Support users to solve the IT issues about software troubleshoots by using Remote Desktop Application through Windows
I have full experience of IT help desk, End users, Desktop and Server and NT Printer( HP brands and Multi Printer All in one Ricoh) configurations and little experience of E-print install to a servers
Installation, Configuring & Troubleshooting of Client Operating Systems like Windows
experience working with ticketing system Such as software tools HP ITSM & Remedy
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions.
Installation OS and maintenance 2003 and 2008 server
Installation and Configuration of Active Directory Services,
Creating Users and Group Policy by using ADS Admin tools,
Troubleshoot problems reported by users.
.
Monitor networks to ensure security and availability to specific users.
administer servers, desktop computers, printers, routers, switches, firewalls, phones and Configure Company std software’s outlook email also configure Smart Phone configure as per IS Policy.
Installation, Configuring & Troubleshooting Computer Peripherals, Printers, all types of HP model and Ricoh all in one & install stand alone PC and install software and configure IP Address to a Network Printer successfully Software
I am completely responsible for all laptops desktops and printer (Lenovo, Dell HP, Ricoh and Hp Printer Models) hardware repairs and maintenance.
Installation and configuration all Huawei IP Phone to all End users. Follow up with customers to ensure issue has been resolve issues
Follow up with supplier through a telephone and E-mails until resolve the issues.
Responsible for telepresnce rooms to booking meeting and trouble shoot of any software’s issues such as to configure and maintain the terminals connect other end of successfully by typing pass code or terminal number.
Desktop Support Engineer
June2008- Aug2009
EDUCATION
BSC (Computer Science) From Osmania University(OU) –Hyderabad India
PGDCA From IGNOU New Delhi-India
Technical Certification
Microsoft Certified System (MCSE 2000)
Upgrade Microsoft Certificate System Administrator (MCP2013)
References will be given as per require.
Contact this candidate