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Active Directory Support

Spring, Texas, United States
January 25, 2017

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***** ***** ********* ***** **********, Texas 77316

Phone: 936-***-**** E-Mail:

SUMMARY Twenty plus years of extensive hands-on experience in network management, administration, troubleshooting and repair. Designed, installed, configured and maintained complex routed LAN and WAN networks. Project management, handled new office builds and office moves. Maintained server hardware in global data center, which included several mission critical SQL Servers and supports for over 2000 users in 15 countries. Project implementation, handled Microsoft Active Directory migration spanning 25 nationwide offices. Has Excellent Hard Skills as well as Soft Skills, communicates well on all levels from user communications to Level 3 Tech Support. Works well under pressure. Bilingual - fully fluent in English & Spanish.


Operating Systems: Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, Adv. and Enterprise Edition, Windows NT 4.0 & 3.51 (Server & Workstation), Novell 3.x, Windows XP/2000/ME/98/95/3.1x

Network Protocals: TCP/IP, IPX/SPX, NetBEUI, DLC, NetBIOS, DNS, DHCP, WINS, Telnet,

& Communications SMTP, POP3, LAN/WAN, T1/DSL, Wireless Networks, VPN and VLAN.

Email Packages: Marek Mail, Control panel for Exchange offsite solution, CC Mail, Microsoft Exchange 2000

Software Packages: Microsoft IIS 6.0, 5.0, 4.0, SQL Server 2000 & 2005, Microsoft Office 2007, 2003, 2000 & 97, Veritas BackupExec Ver. 8, 9, 10, 12, 13 CA Brightstor ArcServe, McAfee Antivirus, JetAdmin, Citrix Metaframe XP, Etrust Antivirus, Norton Antivirus Enterprise Edition ver. 8, 9 & 10. Windows Vista, Windows 7, Windows 8

Hardware: Dell Server Hardware RAID 0, 1, 5, 10, PowerVault 110LT, Powervault 114T LTO Tape Drive, Cisco, 3Com and Dell Switches, Snap Server, Compaq/HP Server Hardware.

Security: McAfee Antivirus and Trend Micro Antivirus, Watchguard Edge Firewall, Etrust Antivirus, Sonicwall

Firewall, Symantec Endpoint protection, Norton Antivirus Enterprise Edition ver. 8, 9 & 10, MXlogic


Forum Energy Technologies Permanent 02/24/2014 – 06/17/2016

Contract 11/01/2013 – 02/23/2014

IT Support Analyst III

Served as Interim Helpdesk Lead

Handled all level 3 technical support issues

Fielded calls and provided support for users through the helpdesk call center

Utilized Service-Now ticketing system to create and resolve service tickets

Utilized GoToAssist for remote user support

Reimage PC's using Symantec Ghost

Configured Cisco IP phones and voicemail using Cisco Unity Connection manager

Used Active Directory tools to created and disabled Active Directory users

Created shared printers in Microsoft server 2008-2012

Provided on site user support for multiples remote offices

Migrated a remote office to Forum Domain

Used Microsoft Navision to receive all equipment, software, and contract work

In charge of recycling all old computer equipment

Created KB Article of processed and procedures for service team

Deleted users Citrix profiles and utilized Citrix Xenapp to disconnect logged users Citrix sessions



Avatar Computer Solutions 01/24/13 – 08/10/2014

Field Engineer

Provided onsite and remote support for clients

Perform monthly maintenance on onsite PC’s

Perform software upgrades

Data cutovers

Install Sonicwall Firewalls

Migrate old Windows servers to new Windows servers

Install rack mounted Eaton UPS

Network cable identify and labeling

Update client network documentation

Texas Systems & Controls Tombal, TX 02/28/11 – 08/31/12

Network Administrator

Maintained Network

Ran all company backups. (Data, SQL, Exchange)

Duties included, user support, configured Iphones, Blackberry, and Android phones. Addressed all hardware & software needs, Network relocation/restructure.

Configured ADIX phone system mail boxes and punched down all phone relocations on 66 block.

Setup wireless connection between main building and separate paint shop building.

Upgraded to gigabit backbone / re-cabled Server Room patch panel

Lectrus Corporation Houston, Texas 06/01/10 – 02/04/11

7 Month Contract

Maintained Network / relocated, restructured Server Room.

Filled in for regular Network Administrator who was on assignment.

Duties included, user support, utilized Acronis for PC imaging, configured Iphones and addressed all hardware & software needs, Network relocation/restructure. Configured Epicor Terminals.

Configured Avya phone system mail boxes and punched down all phone relocations on 66 block.

Ran cabling, installed and maintained DVR Security Cameras.

Set up all training room classes for 15+ employees.

American Rice Inc. Houston, Texas 06/01/10 – 09/01/11

3 Month Contract

Maintained Network and Tape Back up.

Filled in for regular Network Administrator who was on medical leave.

Duties included user support, PC imaging, and configured Blackberry phones and addressed various hardware & software needs.

Arranged all video conferencing calls.

Upgraded SAP Clients.

NNR Global Logistics USA Inc. Itasca, Illinois 03/01/10 to 03/31/10

1 Month Contract

Migrated remaining U.S. Workstations and Servers to new Domain.

Reconfigured all company network scanners.

Updated and audited all U.S. Offices Virus Software.

Validated all IP addresses and logins for all U.S. Offices wireless access points.



NNR Global Logistics USA Inc. Itasca, Illinois 02/99 to 05/09

Network Administrator

Maintained Nationwide Network. Upgraded Network Domain from NT4.0 to Windows 2003 ADS, including updating routers and firewalls. Level 3 Tech Support for Head Office I.T. Department.

Responsible for visiting nationwide locations (23 U.S. offices) for upgrades, new location builds and location moves. Handled ADP Software installs as well as hand scan time clocks for each location.

Directed RFQ for nationwide data provider. Installed all servers in NNR off site Data Center in San Jose, CA.

Handled all Network Emergencies 24/7 for Global Datacenter which supported up to 2000 users.

Responsible for all company data backup using Arcserve 2000, Veritas Back Up and Symantec Back Up Exec.

Experience with SQL 2000 – 2005 Enterprise Tools.

Working knowledge of Merak Mail Server and control panel for off site Exchange mail solution.

Knowledge of Windows NT 4.0 Server, Windows 2000 Server, and Windows 2003 Server. Standard 32 Bit and 64 Bit. Basic Knowledge of Windows 2008 server and Microsoft SQL Clustering. SAN and NAS device experience.

Effectively communicated with NNR’s user community regarding IT issues and implemented resolutions.

Extensive knowledge of Windows.

Plynetics Express, Schaumburg, Illinois 11/97 to 11/98

Network Administrator

Hardware and software maintenance and troubleshooting for six servers. Responsible for building, installing software, creating users, giving rights and creating print servers on Windows NT file servers.

Maintained and troubleshot company Merlin telephone system.

William M. Mercer Inc., Chicago, Illinois 02/91 – 11/97

Network Administrator

Hardware and software maintenance and troubleshooting for over thirteen in house servers.

Built, installed software, created users, gave rights and created print servers on Novell, Macintosh and Windows NT File Servers.

Serviced all in-house PC equipment. Software support for 300+ users.

Ordered parts and kept records.

Responsible for setting up equipment for in- house client meetings.

Helped In creating Novell servers and bringing them back online in the case of a crash.

Installed software on servers and using Novell utilities for creating users, giving rights and creating print servers.


Certification Microsoft Certified Professional (MCP) 2009

Robert Morris College, Chicago, IL Associates Degree of Applied Science in Data Processing July 1987.

Graduated with a 3.75 GPA/4.0 Scale. President’s Honor List.

Lane Technical High School, Chicago, Illinois Graduated in June 1986

Letters of recommendation and references are available upon request.


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