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Software QA Engineer

Chelmsford, Massachusetts, United States
January 25, 2017

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Tim H. Nguyen

** ******** ** * ******, MA ***** l 978-***-**** l


Over 4 years of rich work experience in software product development and quality assurance, splitting time between black box and white box testing in a three-tier client-server environment.

Excellent grasp of Compliance standards in financial industry.

Hands on experience with agile development methodologies.

Skilled in various program testing technologies.

Good communication and problem solving skills.

Computer programming Training.

Strong organizational capability and ability to work independently.


Operating Systems: DOS, Windows XP, Vista, Windows 7, Windows 8, Server 2008 R2

Applications: SQL Server 2008R2, SharePoint, VMware ESX/ESXi, MS Office, Adobe, IE, Firefox, Chrome

Hardware/Network: Routers and Switches, LAN/WAN/Wireless, building custom PC’s


Pinpoint Global Communications Nashua, NH December 2011 - Present

Software QA Engineer

Designed, developed and implemented test plans, scripts, and tools using the detailed business requirements document provided.

Participated in client QA demo and interacted with client to determine and develop any specific test-cases, work with team efficiently to meet client expectations.

Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for AXA and Guardian’s global financial user base.

Assisted Application Developers and technical support staff in identifying and resolving support tickets based on priorities.

Assisted in designing and ensuring overall integrity of the testing strategy.

Participated in planning for automation test and run the test using QTP.

Optos Inc. Southborough, MA May 2008 - December 2011

Product Support Engineer

Responsible for the product repair and re-manufacture of Medical Retinal Imaging equipment and device subcomponents.

Perform and investigate fault replication on failed devices and create detailed rework action plans.

Provide technical support to Field Service Engineers as well as other departments when needed.

Ensure all products are re-manufactured to latest build standards and tested with latest software.

Responsible for training and assisting technicians; ensure all test records are accurate and compliance with ISO requirements.

Plexus Corp. Ayer, MA July 2003 - May 2008

Engineering Test Technician

Performed functional testing on variety of manufacturing electronic devices for medical, consumer and government classify defense products companies.

Setup and configured hardware and software to products specifications.

Silk Net Software/Kana Inc. Manchester, NH 1998 - September 2001

Quality Assurance Analyst

Used IE and Netscape to test the n-tier Internet Web- Applications, including developments and executing unit and functional test plans.

Reviewed and provided feedback on user documentation.

Verified bugs fixed maintaining defect–tracking data through the release cycle.


University of Massachusetts – Lowell, MA - Electrical Computer Engineering

MCP Certification

American Society for Quality (ASQ) – Process Validation for Medical Device Certification

Greater Boston Manufacturing Partnership (GBMP) - Lean Six Sigma Certification

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