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Installer and Trouble Shooting for cable communication

Butler County, Ohio, United States
January 24, 2017

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Paul Chan-Ye

**** ****** ******* **., **** Chester OH 45069

Cell: 513-***-****


Applications: Microsoft Office, Adobe Professional, Macromedia Dreamweaver, Contribute, National Instruments Labview, Multisim, Texas Instrument microprocessors simulator, Matlab, Simulink 2007, AutoCAD (2000, 2003), Lonwatcher, Londisplay, and XPSI

Languages: C, C++, Visual Basic.

Spoken Languages: English, Spanish, Cantonese

Operating Systems: Windows OS (95, 98, ME, 2000, XP, Vista, Window 7 / 8), Basic OS

Specialty: Installation, upgrading, troubleshooting, and repairing for the following computer hardware, cable TV, internet, phone, and alarm systems; troubleshooting and repairing computer, printers (and other peripherals) residential cable (internet/phone) systems; office LANs and switches, cabling setup of LANs for offices and home usage, and router configuration; whole house coaxial rewiring.


Business Class Broad Band 1 Time Warner Cable / Spectrum 11/2015 - Current

Experience using Unified, ATG, RIO, Spotlight, Arris, ServiceAssure, Path Track, Nerd and ICOMS

Programming gateway modem according to service requirements: NAT, Bridge, Static IP and WiFi Hotspots

Setup different cable service for Hotel, Motel and Hospital: Pro Idium and Vecimas

Senior CST FT3 Time Warner Cable 05/2013 – 11/2015

Highly praised by customers due to excellent service

9 Month + performing SPOTLIGHT Tech 1, which is reviewing and analyzing previously done jobs for accuracy

Experience using Unified, ATG, RIO, Spotlight, Arris and ICOMS.

7 Month + performing FST, reviewing/analyzing work orders to determine legitimacy of the orders over multiple regions and troubleshooting over the phone to minimize technician presence on site and find legitimate outages with TOC.

CST FT2 Time Warner Cable 11/2012 – 05/2013

Highly praised by customers due to excellent service

2 Month + performing SPOTLIGHT, which is reviewing and analyzing previously done jobs for accuracy

Experience using Unified, ATG and Spotlight

Installer Time Warner Cable 11/2011 – 11/2012

Zero repeats for 6+ months

Excellent work ethic and highly praised by customers due to excellent service

Experience using Unified

PC Technician Freelance 01/2002 – 03/2011

Provided technical support for personal and company PCs and basic LANs.

Responsible for the troubleshooting and repair of desktops and laptops (Windows operating systems).

Installed, configured, and maintained of software (Windows compatible).

Engineer Assistant / Programmer Carriotech, INC. (Dorado, Puerto Rico) 02/2008 – 01/2010

Managed two large Control Systems installation Project.

Installed and constructed control automation systems for air conditioning units and smoke evacuation systems for private and government offices.

Repaired and serviced company computers and LAN networking systems within the company.

Provided basic programming for the Distech and Barbel Colman control systems


BS. Electrical Engineering (InterAmerican University of Puerto Rico, Bayamon PR) Graduated, June 2008

Associate Degree Computer Technician (International Junior College, Bayamon PR) Graduated, September 2002


Available upon request.

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