Customer Service Windows Server

Joseph C. Persichetti

**** ******** ****

Canal Winchester, Ohio 43110

*************@*****.***

Home/Cell: 614-***-****

PROFILE SUMMARY

Aspiring IT Professional, Certified and in pursuit of additional certifications through an accredited training program. Seeking a position in the IT industry offering growth and development. Excellent customer service experience; capable of relating technical information in an easily understandable way. Proficient problem solver with the ability to adapt to stressful situations while committed to achieving and exceeding the goals set forth by customers and administration.

TECHNICAL SKILLS

Basic Microsoft Word, PowerPoint

Understanding of Local Area Networks, Devices, and Data Transfer

Understanding of Network Topologies and Standards

Defining the Communications Subnet work

Understanding of OSI Basics

Defining Name Resolution Techniques

Understanding of Routing

Understanding of Networks outside the LAN

Understanding of the Upper OSI Layers

Recognizing Wired Networks and Media Types

Comprehension of Wireless Networks

Working with IPv4 and IPv6

Using Basic and Advanced TCP/IP Commands

Setting Up Common Networking Services

Understanding of WAN Technologies and Connections

Understanding of Security Devices and Zones

PROFESSIONAL EXPERIENCE

Customer Service - Highly experienced relating to customers; presenting, at times, complex information in an easily understandable way that is friendly for business and ensures customer satisfaction. Capable of dealing with and resolving escalated customer issues to maintain business processes.

Work Ethic - Reliable and hard working. Highly motivated with a positive attitude to achieve and exceed goals and tasks set forth by management.

Task Oriented - Experienced and composed in complex, time-challenged projects. Great ability to apply critical thinking to solve problems individually or in a collaborative environment. Ability to clearly document detailed information in relation to actions taken when completing tasks.

Law Enforcement - Trained in the field of Law Enforcement, with emphasis on Corrections, including coursework comprised of, but not limited to the following: Criminal Investigation, Criminalistics, Crisis Intervention, Criminal Code, Juvenile Procedures, Government and Law

EDUCATION and TRAINING

My Computer Career, Columbus, OH Graduation March 2016

Information Technology Systems Administrator

Current Certifications: MTA: Networking Fundamentals Certification, MTA Security Fundamentals, MTA: Windows Server Administration Fundamentals

Certifications in progress are: Network+ CompTIA A+ CompTIA,MCTS (Windows Server 2008 Active), MCTS (Windows Server 2008 Network), MCITP (Server 2008 Administrator), MTA (Windows Client Operating Systems Fundamentals), MCTS (Windows 7), MCTS (Windows 2008 Applications Infrastructure), and MCITP (Windows Server Enterprise Administrator)

Columbus State Community College – Columbus Ohio 2004 – 2006

Associate of Applied Science - Law Enforcement Varsity Track Member

WORK HISTORY

Gutridge Plumbing, Inc. – Newark, Ohio June 2010 – Present

Pipefitter /Sheet Metal

Wal-Mart – Grove City, Ohio April 2008 - June 2010

Supercenter – In-stock/Dairy

Abercrombie & Fitch – New Albany, Ohio January 2007 – January 2008

Home Office - Stock Room/Distribution Center

Alvis House – Columbus, Ohio April 2007 - September 2007

Community Corrections Specialist

Kraft Distribution Center – Groveport, Ohio March 2005 – March 2007

Warehouse – Lift Truck Operator

Kroger’s – Groveport, Ohio May 2003 - May 2004 Grocery/Dairy/Meat

Taco Bell – Canal Winchester, Ohio June 2002- March 2003

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