Microsoft Office Technical Support

PROFESSIONAL SUMMARY

Recent IT graduate offers vast knowledge of hardware, software and operation systems. Expert troubleshooter with advanced knowledge of Windows software. Also, highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

EDUCATION

June 2014

National Technical University of Natural Resources

Ivano-Frankivs’k, Ukraine

Major: BS: System Engineering

RELATIVE COURSEWORK

Software Engineering

Database Systems

Network Configuration

EXPERIENCE

National Technical University of Natural Resources

Ivano-Frankivs’k, Ukraine

Intern

February 2015-May 2015

Set up and configured hardware and software on company equipment

Built and repaired HP, SONY, ASUS and Dell computers in an efficient, timely matter

Resolved computer hardware and software, printing, installation, work processing, email and operating system issues

Repaired and replaced hardware, including Mother Boards, RAM, Video Cards, Hard Drives etc.

Installed system software, including Windows, Microsoft Office, Photoshop etc.

Resolved virus and malware issues

National Technical University of Natural Resources

Ivano-Frankivs’k, Ukraine

March 2014-May 2014

Intern

Maintained company networks through careful and preventative maintenance

Resolved virus and malware issues with a 99% success rate

Resolved technical support inquiries

Set up equipment for employees, including the installation of cables and hardware

Installed software and operating systems on company computers

Set up and configured hardware and software on company equipment

SKILLS AND ACHIEVEMENTS

Fluent languages: Ukrainian, Russian & Polish

Proficient languages: English

High emphasis on collaboration & team work

Proficient in Microsoft products

Detail-oriented, patient & focused

Internet setup & repair

Internal components installation & anti-virus solutions

Desktop & laptop repair

Recipient of Scholarship from Institute

Graduated with Highest Honors

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