Professional Systems Administrator

Patrick J. Carter

**********@*****.***

Summary of Qualifications

Strategic, self-motivated and solutions oriented Virtualization, Systems Administrator and Engineer with significant project leadership skills. Extensive, in-depth troubleshooting and configuration experience with all Windows platforms and server components including IIS, multiple SQL platforms including failover clustering and other high availability solutions. Experience designing, installing, configuring, and maintaining VMware/vSphere and Hyper-V platforms spanning multiple datacenters. Experience with multiple types of monitoring solutions for network, server and applications including SolarWinds Suite, PRTG and Nagios.

Accomplishments

Served as team leader for multiple development projects and engineering projects in teams ranging from 3-6 in size including software, systems and electrical engineers

Selected participant in Stryker Corporation’s Platform Architecture Committee (PAC). This committee selected corporate-wide R&D experimental projects, created cross-divisional R&D efforts to leverage product and technology research initiates and product development as well as set corporate-wide standards for device functionality, branding and inter-device communication protocols

Built and managed fully virtualized vSphere, multiple-domain, large network environments for multiple software development teams, including Active Directory environments, multiple domains, creation of group policies, software packages, implementation of server and network equipment, redundant ISPs, VPN hardware and software, supporting both static and client based VPN tunnels, multiple VLANs, subnets, firewall and traffic prioritization policies

Optimized and tuned vSphere 4.x and 5.x environments, including networking and storage resources containing of between 10-1000 hosts with thousands of guest OSs utilizing SRM, HA, vMotion and DRS

Managed enterprise Office 365 and mixed Active Directory/Azure environments (ADFS)

Familiar with IT regulatory requirements for PCI-DSS Tier 1, 2, 3; SOX, FDA Medical Devices classes 1, 2 and 3, 510K submissions and HIPAA regulations.

Certifications and Training

VMware Certified Associate – Data Center Virtualization

VMware courses completed for Site Recovery Manager (SRM) 4.1 and 5.8

VMware Technical Post-Sales Accreditation: vSphere 4 Design; Capacity Planner Fundamentals; Assessment Fundamentals

Cisco Certified Networking Professional (CCNP) [Expired]

Currently training in Windows Azure Fundamentals (70-533)

Citrix XenApp, XenDesktop and Virtualization training in progress

Qualifications also include on-going coursework and training in design, implementation, configuration and support of vSphere 6.x, Windows Azure Fundamentals and Windows 2012R2 migration as well as PowerShell and self-paced “white hat” security training.

Professional Experience

Senior Server Engineer, NCH Global (contracting for Abacus Technical Staffing) September 2015 – February 2016

Implemented, configured and refined global SolarWinds monitoring system including server, network device, network traffic, NetFlow configuration and application monitoring that included custom groups, application workflow analysis and multi-tiered, business unit optimized alerting.

Performed in-depth troubleshooting and root-cause analysis bugs/production crashes for multiple applications on IIS and SQL clusters

Sole responsibility for one large vSphere and 50+ individual Hyper-V Virtualization environments including eleven vSphere 5.5U1 hosts supporting 123+ individual operating systems including NT4, Oracle 5/6/7, Windows XP, Windows 7, Windows 2003 and 2003R2, Windows 2008 and 2008R2 as well as Windows 2012 and 2012R2.

Implemented Dell VRTX multi-blade high performance unit with only Hyper-V and no management system replacing seven existing physical servers with a both software and hardware highly available environment is a remote office with no travel and less than 1% downtime.

Successfully P2V’d multiple remote site server platforms and operating systems with zero downtime to the remote site.

Successfully built and implemented a Windows 2012R2 Remote Desktop Services environment to support a new business unit in less than 8 hours.

Created multiple custom PowerShell scripts to address domain- and enterprise-wide user issues including Active Directory changes and Oracle Enterprise CRM/Active Directory sync issues.

Provided tier 3 support to global technical support personnel including US, Asia-Pacific and EU locations.

Performed native language server installations for EU and APAC business units

Optimized vSphere-SAN interaction using VMware tools, SAN tools and through analysis and prioritization of VM/Application throughput based upon business requirements.

Supported backup team with individual, virtualization related challenges with ArcServ, Backup Exec, NetBackup and VEEAM software package related issues.

Senior Systems Engineer, QT Technologies, Inc. (contracting for Veloc, Inc) 08/2014 - 02/2015

Administered complete Office 365 E3 environment for local and remote users including Exchange, Lync, Office and local on premises Active Directory syncing with Azure AD (ADFS)

Created and implemented SQL failover clustering between two physical servers a third Virtual server.

Migrated Active Directory 2003 domains to 2008 R2 levels

Supported and maintained multiple domain Windows 2008 Active Directory, DNS, DHCP services as well as SQL and web server Failover Clusters

Responsible for supporting production vSphere 5.0 and 5.1 environments including prod, staging, QA, training and development environments

Administered company VOIP cloud telephony system

Implemented multiple domain SolarWinds monitoring and alerting system for production servers, applications, QA, development and test environments as well as all network engineering resources.

Administered and supported multiple SQL 2008 and 2014, BizTalk, Windows 2012 R2 and failover-cluster production systems

Designed BCDR plan for vSphere 5.x and future 5.5 environment utilizing VMware SRM 5.8 best practices. Implemented pilot SRM installation as proof of concept between two datacenters using 4 ESXi hosts each.

Maintained all backups, service contracts, server patch levels and scheduled updates

Senior Systems Engineer (Contacted to multiple companies through multiple agencies) 2011 - 2014

Senior Engineer for Windows 2008 Active Directory, DNS, DHCP and application services within vSphere 4.x, 5.x and 5.5 environments

Designed, documented and configured VMware Site Recovery Manager (4.1) for 50+ hosts providing 150+ VMs between dual datacenters

Administered all Microsoft-based server technologies including Windows Server 2003/2008 (R2) including all Active Directory functionality, SQL Server 2005/2008 (R2), SharePoint 2007/2010, Exchange 2003/2007/2010, file/print, and disaster recovery services

Supported dual data centers, corporate headquarters LAN and extensive VPN systems including retail, customer transaction processing as well as remote sites, “hoteling” sites and a 1500+ person mobile workforce

Implemented new and maintained vSphere 4.1 environment supporting VMware View 4.5 with 100+ virtual desktops, multiple thin-client configurations supporting both ThinAPP and Citrix-based applications

Championed and pushed into practice engineering producing proper documentation and training materials for tier 1 and tier 2 support.

Upgraded, streamlined, performance tuned and generally “cleanup up” and consolidated multiple network monitoring systems into a unified, comprehensive system providing both real-time and historical data as well as device data for troubleshooting, pro-active alerting and performance and bandwidth data

Cisco networking hardware and software, including routers, switches, SAN switches, Firewall (ASA/Pix) Wi-Fi, IPSEC VPN. Ensured network connectivity of all regional and remote locations via VPN to data center, enterprise applications, information and systems

Supported Citrix servers (front end only), RemoteApp and RDS environments

Created preliminary disaster recovery plan for core business systems using a combination of VMware Site Recovery and leased cloud infrastructure systems

Created network documentation detailing global network, domain, Active Directory OU, VPN and IP addressing structures

Experience with multiple Blade/Chassis systems, EMC, HP, Open-Source iSCSI, FCoE, FibreChannel, Brocade FC switches and many other SAN environments and protocols.

Implemented, documented and supported SAN storage fabric switching (Brocade) including SAN MPIO configuration, multiple zones, meta-LUNs and RDM LUNs utilizing multiple vSphere clusters

Senior Network/Systems Engineer, Stryker Corporation, Inc. 2002 – 2010

Proposed and implemented a completely independent R&D, application development and testing environment including independent network and virtualization infrastructure, dramatically speeding development and testing and increasing productivity and product development lifecycles.

Virtualized entire R&D server environment within vSphere 4.0 including vMotion, central storage, HA and DRS, achieving server consolidation and significantly greater performance and reliability

Provided a leadership role to the software and hardware engineering team members, providing instruction in basic and advanced problem solving skills and seeing products not as “boxes, components or code” but as systems

Managed source code databases for five separate software product lines including windows code, firmware code, revision(s) management, bug list server and software and “specials” code braches for each

Created, managed and maintained build server, process, environment and all revisions and releases for hardware and software teams

I.T. Site Manager, TD Waterhouse, Inc. 1999 – 2001

Managed 5 site Technical Support Administrators supporting 60+ in-house servers and over 700 in-house call center personnel and over 1500 remote branch office personnel.

Managed 3000 sq. ft. data center containing data and telecommunications equipment servicing the western US, including responsibility for maintaining data center facilities support such as air handling and fire suppression system

Developed NT 4.0 to Windows 2000 migration lab including Active Directory and load-balancing services and wrote migration procedures for all west coast facilities

Developed and managed Technology Support Group Intranet

Technical Skills

Platforms:

VMware vSphere 4.x – 6.x, Embedded x86/x64 platforms, Dell, IBM, HP servers, workstations, laptops, mobile computing devices, Windows 7/8/10 and Android tablets and multiple smart phone platforms

Systems:

Expert skills Windows XP/Vista/7, Windows Server 2K3 R2/2008, 2008 R2, Windows Embedded XP/Standard (all versions), Advanced skills Windows 8 (PC/Tablet) and Windows Server 2012/R2, IIS 6.x/7.x, Citrix services, VMware View 4.5, SQL Server (Multiple versions of Server and Express)

Networking:

Cisco Routers/Switches/VPN Concentrators/Clients, PIX firewalls, ASA 5500, to 5550 redundant devices. Cisco 26xx, 37xx, 3850 routers, and 26xx, 75xx series switches. Multipoint ASA/PIX VPNs and multipoint router to router DM-VPNs. Advanced skills with Brocade Fiber/Ethernet switches; Riverbed “Steelhead” WAN optimization appliances and Central Management Server and Bluecoat traffic monitoring systems.

Services:

Extensive experience with Active Directory configuration including single Forest, multi-Domain environments, Group Policies, IIS, DNS, DHCP, Federation (ADFS), as well as all Windows Services RemoteApp and Remote Desktop Services, remote software distribution, WSUS and third-party patch management packages.

Databases:

Microsoft SQL Server2005-2014, Active Directory including LDAP and RADIUS authentication from multiple sources

Education

University of Phoenix, San Diego, CA 1999-2001

Masters of Science in Computer Information Services

University of Puget Sound, Tacoma, WA 1995-1999

Bachelors of Science in Physics - Applied

Bachelors of Arts in Asian Studies

Relevant Awards

Winner of 2006 Stryker Corporation Innovation Award

Finalist Stryker Corporation R&D Innovation Awards 2004, 2005 and 2006

Winner of 2006 Stryker Communications R&D Best New Product

Winner of 2006 Stryker Communications Best Development Team

Winner of 2005 Stryker Communications and Stryker Endoscopy Best Synergy Award

Winner of 2005 Stryker Communications Loyalty Award for Distinguished Service to R&D Teams

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