Customer Service Sales

KYARA SCOTT

**** ****** ***** **. *******, TX ***75 *****.*.*****@*****.*** 346-***-****

SKILLS

Interpersonal and organizational skills

Extensive knowledge of community resources

Exceptional written and verbal communication

Proficient in Microsoft Office Suite and UniCentric

Detailed-oriented with strong documentation skills

PROFESSIONAL EXPERIENCE

LIFT, WASHINGTON, DC

Case Manager, September 2015 – April 2016

Assisted client in locating temporary and permanent housing

Referred members to community and government resources

Conducted mock interviews in order to strengthen interview skills

Advocated on behalf of homeless client to secure housing resources

Documented thorough notes and files from each meeting with client

Developed individualized service plans for clients in order to track goal progress

Collaborated with over 20 clients to find housing, utility assistance, and eligibility for public programs

Consolidated intake interviews and eligibility assessments to fifteen minutes to maximize meeting time

NIKE, WASHINGTON, DC

Cashier/Sales Associate, October 2012– December 2014

Stocked sales floor based on product need

Performed merchandise exchanges and returns

Provided efficient and friendly customer service

Prevented theft by providing proactive customer service

Warmly and enthusiastically greeted customers upon entering the store

Maintained the sales floor to ensure a clean and orderly customer experience

Trained new sales associates on all facets of job operations and responsibilities

Performed opening and closing procedures ensuring all tasks are completed accurately

CRÈME DE LA CREME, HOUSTON, TX

Substitute Teacher, June-August 2011; June-August 2012

Guided children in learning of essential pre-school concepts

Maintained daily records of activities, behaviors, meals and naps

Provided a nurturing and safe educational environment for students

VOLUNTEER EXPERIENCE

PROJECT DREAM BIG, WASHINGTON, DC

Team Lead, October 2011-May 2014

Recruited and facilitated orientation for new and returning volunteers

Collaborated parents to encourage positive parent and teacher relationships

Organized study sessions, weekly personal check-ins to ensure academic and personal achievement

Determined and evaluated mentor-mentee matches in order to ensure successful mentor relationship

EDUCATION

HOWARD UNIVERSITY, WASHINGTON, DC

Bachelor of Science in Human Development, May 2016

Contact this candidate