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Customer Service Sales

Location:
Bridgeport, Connecticut, United States
Posted:
January 24, 2017

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Djerry Comberland

*** ****** ***. *** **

Bridgeport, CT 06605

203-***-****

acyghv@r.postjobfree.com

Experienced Customer service

Summary

Seeking a position that utilizes my skills. Skilled and devoted to excellence in all areas of customer service, training and mentoring. Brings over 14 years of experience and a strong work ethic. Capabilities include the following:

Customer Service Troubleshooting

Call Center/Inbound Sales Telecommunication

Outside Sales

Work History

Comcast Cable, Berlin CT, Inside Sales Rep July 2014 to Present

Dealing with customer on a daily basis.

promote the full range of products with focus on video, high-speed Internet and phone services.

explain the products and services in-depth; and recommend the right solutions.

Neopost USA, Milford, CT Dealer and Direct Care Rep. Nov.2010 –March 2014

Answer calls average 70-80 calls a day or 400 calls a Week.

Handled cost of materials estimations, report and document tracking project documentation.

Establish and maintain Business for a minimum of 200 Customer weekly.

Collect and compile information from customer into company computer system.

Documented calls and data-entered orders in company computer system.

Educated consumers about the company’s products and services.

Charter Communications, Newtown, CT, Broadband Technician II, 07/2006 – July 2010

Installed and repaired telephone voice systems.

Troubleshoot and repaired customer cable, internet and telephone services.

Conducted in-home presentations to prospective customers. Informed and educated customers about the company products and services and sold products and services.

Ensured user-appropriate computer and library systems training.

Documented calls and data-entered orders in company computer system.

Pitney Bowes, Shelton, CT, Sales Representative, February 2006 – July 2006

Represented Company as a call center/inbound sales customer service representative.

Answer calls average 350 calls on a Weekly basis.

Documented calls and data-entered orders in company computer system.

Educated consumers about the company’s products and services.

Cablevision, Norwalk, CT, Sales Representative, November 2004 – July 2005

Represented Company as a call center/inbound sales customer service representative.

Documented calls and data-entered orders in company computer system.

Educated consumers about the company’s products and services.

Did Outside Sales as well.

Schedule appointments, visit a minimum of 80 customer weekly

EDUCATION

Bachelor in Social and Criminal Justice with a minor in Child Psychology Ashford University 2011 – 2016, Clinton, Iowa.

Associates Degree, Computer Information System Kingsborough Community College, Brooklyn, NY 2000 – 2003

High School, Haiti, 1996

Languages

Computer experience in Microsoft Office (Word, Excel, PowerPoint, Access)

Can read and speak French, Creole, Spanish.



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