Customer Service Sales
Resume:
Djerry Comberland
Bridgeport, CT 06605
***********@*****.***
Experienced Customer service
Summary
Seeking a position that utilizes my skills. Skilled and devoted to excellence in all areas of customer service, training and mentoring. Brings over 14 years of experience and a strong work ethic. Capabilities include the following:
Customer Service Troubleshooting
Call Center/Inbound Sales Telecommunication
Outside Sales
Work History
Comcast Cable, Berlin CT, Inside Sales Rep July 2014 to Present
Dealing with customer on a daily basis.
promote the full range of products with focus on video, high-speed Internet and phone services.
explain the products and services in-depth; and recommend the right solutions.
Neopost USA, Milford, CT Dealer and Direct Care Rep. Nov.2010 –March 2014
Answer calls average 70-80 calls a day or 400 calls a Week.
Handled cost of materials estimations, report and document tracking project documentation.
Establish and maintain Business for a minimum of 200 Customer weekly.
Collect and compile information from customer into company computer system.
Documented calls and data-entered orders in company computer system.
Educated consumers about the company’s products and services.
Charter Communications, Newtown, CT, Broadband Technician II, 07/2006 – July 2010
Installed and repaired telephone voice systems.
Troubleshoot and repaired customer cable, internet and telephone services.
Conducted in-home presentations to prospective customers. Informed and educated customers about the company products and services and sold products and services.
Ensured user-appropriate computer and library systems training.
Documented calls and data-entered orders in company computer system.
Pitney Bowes, Shelton, CT, Sales Representative, February 2006 – July 2006
Represented Company as a call center/inbound sales customer service representative.
Answer calls average 350 calls on a Weekly basis.
Documented calls and data-entered orders in company computer system.
Educated consumers about the company’s products and services.
Cablevision, Norwalk, CT, Sales Representative, November 2004 – July 2005
Represented Company as a call center/inbound sales customer service representative.
Documented calls and data-entered orders in company computer system.
Educated consumers about the company’s products and services.
Did Outside Sales as well.
Schedule appointments, visit a minimum of 80 customer weekly
EDUCATION
Bachelor in Social and Criminal Justice with a minor in Child Psychology Ashford University 2011 – 2016, Clinton, Iowa.
Associates Degree, Computer Information System Kingsborough Community College, Brooklyn, NY 2000 – 2003
High School, Haiti, 1996
Languages
Computer experience in Microsoft Office (Word, Excel, PowerPoint, Access)
Can read and speak French, Creole, Spanish.
Contact this candidate