Management Engineering

KEITH B. NICHOLS

San Francisco Bay Area ***/***-*547 *************@**.*** www.linkedin.com/in/keithnichols ENGINEERING MANAGEMENT PROGRAM MANAGEMENT PRODUCT MANAGEMENT Metrics-driven executive with 15+ years of technology experience (VP, SVP, CTO) as well as strong skills in program / project management, strategic technology planning, architecture, and technology / IT operations. Focused on building high-value technology programs and driving operational excellence. Early career included working with top-tier companies, including: Restoration Hardware, ZDNet, HomeStore, eLUXURY and Sephora. Successful delivery of seven major commerce platform projects as well as hundreds of other projects supporting web and mobile SaaS platforms, big data /CRM, and omni-channel commerce and digital media for web, mobile and TV.

AREAS OF STRENGTH AND EXPERTISE

Executive Management

Strategy & Planning

Operational Management

Project & Program Management

Cross Functional Teams

Contract & Vendor Management

Budgeting & Cost Control

Continuous Software Delivery

Organization Planning

Disaster & Continuity Planning

Omni-Channel Commerce

Big Data / CRM

Digital Content Platforms

Enterprise Architectures

Mobile Applications

PROFESSIONAL EXPERIENCE

DELIVERY AGENT, INC, San Francisco, CA

Vice President, Program Management 2013-2016

Lead program and technical strategy delivery for core technology programs. Administer budgets up to $15MM and identify cost control opportunities. Engage in solution identification and process improvements. Managed a focused PMO team of five across major functional teams in technology. Team size was 75+ in technology.

• Vendor evaluations for following packages/platforms: commerce, search, social tools, warehouse management, inventory and assortment planning, auctions, and payment gateways.

• Projects delivered: omni-channel commerce, reporting, big data, ERP and TV-commerce projects. RR DONNELLEY, INC./NIMBLEFISH, San Francisco, CA

Head of Engineering 2012-2013

Managed delivery, IT ops/release management for the core engineering and product delivery teams. Developed successful teams through effective hiring practices, ongoing training, and performance evaluations. Administered a budget of $10MM, effectively managing the P&L. Focused on multi-channel variable marketing (print, email, web, and video creation/publishing).

• Instrumental in selecting and upgrading SDLC scrum agile tools: Jira, Tempo, and Zephyr.

• Role required background check and training in Information Security Awareness, Global Anti-Bribery Training, Harassment Awareness Training, Antitrust Compliance, and RRD Code of Conduct Compliance. ZINIO, LLC, San Francisco, CA

Senior Vice President, Technology (acting Chief Technology Officer) 2007-2011 Directed the product engineering, product management and operational teams with up to 125 members, including: engineering, product management, QA, DBA, business intelligence, release management and IT (data center operations and help desk for both the San Francisco and New York offices). Administered and controlled a $15MM budget.

• Launched a global version of the ecommerce newsstand with a new global payment gateway with Global Collect as well as an online version of the reader in 30 languages and 50 countries.

• Led BI project to implement Cognos 8 and the mobile strategy into supporting eReaders supporting the following platforms: iOS, Android, WebOS, HTLM5, Win7, Mac and Adobe AIR/Flex.

• Renegotiated CDN contract and rates saving $1.2MM over a three year period. Revenue and users grew 500%+ since 2007, from >$10MM to $50MM+ gross revenue in FY11. KEITH B. NICHOLS Resume, Page 2

RESTORATION HARDWARE, Corte Madera, CA

Senior Director, Enterprise Architecture & Planning 2006-2007 Directed a strategic and architecture team of 5 in the planning and development of architecture components, including information, applications, applications, and technical integration

• Vendor evaluations and selection of a direct-to-consumer system including architecture, program plan and negotiated vendor contracts.

Senior Director, eCommerce Engineering 2001-2006

Directed teams of up to 25 in the planning and development of RestorationHardware.com ecommerce architecture and development.

• Replatformed RestorationHardware.com from a non-scalable external custom platform to an ATG Dynamo commerce site on top of Oracle. Included data center build-out.

• Developed a wedding & gift registry site for RestorationHardware.com.

• Developed an in-store made-to-order kiosk for custom-ordered merchandise. LVMH Moët Hennessy – Louis Vuitton, San Francisco, CA Director, eCommerce Development 1999-2001

Managed planning and development of ecommerce stores and features for Sephora.com and eLuxury.com. ZDNet.com/ZD Internet Magazine – Ziff Davis, Inc. San Francisco, CA Managing Editor/Technology Director 1996-1999

Managing Editor for ZD Internet Magazine and website (www.zdimag.com). Also, Director of Technology for ZDNet.com's Developer Channel. Managed editorial, production and web staff. Co-wrote a regular technology column as well as tutorials for various emerging coding standards. EDUCATION AND TRAINING

Bachelor Degree, California Polytechnic State University, San Luis Obispo, CA CIO Institute Certification, UC Berkeley, Berkeley, CA SELECT AWARDS

“Best iOS Magazine App” Best App Ever Award, Mobile World Congress, 2012/2013 Internet Marketing Association (IMA) "Best Global App Award," 2011 AppStore Top 10 Free iPad Apps, 2010

Digital Publishing & Advertising (DPAC) Awards: “Best Digital Magazine Platform,” 2009/2010 US Presidential Nomination, US Naval Academy

Lifetime Member, NHS

PATENTS

Display screen or portion thereof with a graphical user interface. (US 29/389,351) Display screen or portion thereof with a graphical user interface. (US 29/389,352) Reader with enhanced user functionality. (US 2012/032953) Reader with enhanced user functionality. (US 13/444,059) TEAMS MANAGED

Program/Project Management, Product Management, Engineering, DBA/Big Data Engineers, QA Engineers, Release Engineering, IT Operations and Corporate Help Desk in multi-location (US and international) environment.

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