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Manager General

Location:
Pineville, LA
Salary:
90000.00
Posted:
January 24, 2017

Contact this candidate

Resume:

Gretchen M. Twickler

*** ***** **** ****

Dry Prong, LA 71423

985-***-****

acyggx@r.postjobfree.com

Objective: To obtain a management position in a stable growth oriented company utilizing my skills and experience in the Hospitality Industry with potential for further growth and career development.

Experience:

10/15 to present Holiday Inn Downtown Convention Center Hotel – Opening Manager

168 room Convention hotel with over 12,000 Square feet of Banquet

space.

5/14 to 9/15 Courtyard by Marriott- Hammond, LA Opening Manager

4/11 to 5/14 Holiday Inn Northshore of Hammond, Louisiana. General

Manager

Ninety seven room Full Service Hotel with 3000 Square ft of

Meeting and Banquet space. Number one in the city of

Hammond, La on Trip Advisor with a score of 91%.

10/07 to 4/11 La Quinta Inn and Suites of Alexandria, Louisiana. General

Manager

One hundred and seventeen rooms. Recipient of 2008 and

2009 Smith Travel Highest Revpar award in the company.

LQ21, Slidell, Louisiana

La Quinta Inn and Suites, Covington, Louisiana. General Manager

New Construction, limited service hotel with sixty rooms and meeting space.

Duties include but not limited to: Management of the day to day operations,

Outside sales and marketing, Hiring, purchasing, and increasing profit

margin by maintaining a quality product with a highly motivated and service

oriented staff. Ownership has recognized record breaking numbers in

occupancy, revpar and profit since I have taken over as well as improved

service scores.

05/03 to 02/04 H.P. Hotels, Birmingham, Alabama

Hampton Inn, Irondale, Alabama, General Manager

Was asked to take over seventy room property for the above

management company. My experience was sought for the

following reasons; training of staff, financial accountability,

and improvement of Guest Service Scores. All of which took

place within the first five months of my tenure.

07/00 to 05/03 Highpointe Hotel Corporation, Gulf Breeze, Florida

Residence Inn by Marriott, Pensacola, Florida, General

Manager

Hampton Inn, Lafayette, Louisiana, General Manager

Within my first year of employment, the Hampton Inn’s

Competitive set rank increased from number 6 out of six to

Number one and maintained that level the remainder of my

time there. The properties’ occupancy increased by 9.7%

While competitive sets’ decreased by 5.9% during the same

time period. The gross operating profit was also reversed

from a negative to a positive during the first year. Received

The “Circle of Excellence” Award for the year 2000. Received

The first annual “Wall of fame” Award for year 2001.

08/96 to 07/00 Inn Serve Corporation, Meridian, Mississippi

Holiday Inn Convention Center, Hammond, Louisiana,

Certified Rooms Division Executive (two hundred eighty one

Rooms). Managed Food and Beverage on an interim basis and

Managed Sales, Housekeeping, and Front office operations.

Received “Lounge of the Year” Award for 1997.

Hampton Inn and Suites, Meridian, Mississippi, General

Manager

Over saw renovation of Fourteen year old property. This

Property’s average annual occupancy was increased to eighty

Percent during my tenure, and was the leading hotel in the

Competitive set for average daily rate, revpar, and occupancy.

Was utilized by the Company to train and test new managers

to pass the Certified Rooms Division Executive test. I had a

100 percent success rate.

02/94 to 08/96 American Hospitality, Inc., Dallas, Texas

Holiday Inn Crowne Plaza, Kenner, Louisiana, Rooms Division

Executive

Although this property was located in an extremely

Competitive market adjacent to an international airport, the

Opportunity for a daily rate increase of sixty eight percent was

Recognized. In order to support this increase, the incumbent

Staff was reorganized, with key members receiving additional

Responsibilities. The reorganization resulted in a guest

Services rank increase from number ten to number three.

Received “Manager of the Quarter” Award for the third quarter

Of 1995.

04/92 to 02/94 John Q. Hammons, St. Louis, Missouri

Holiday Inn Crowne Plaza, Albuquerque, New Mexico, Rooms

Division Executive

Responsible for the supervision of all front office operations,

Concierge, Bell Staff, Reservations, and Revenue Management

04/90 to 04/92 Inn Serve Corporation, Meridian, Mississippi

Holiday Inn Convention Center, Hammond, Louisiana, Outside

Sales and Guest Services Manager

Front Desk of the year two consecutive years

Hospitality Certifications:

C.A.S.H. Program

Certified Rooms Division Executive

Certified Hotel Supervisor

Company Trainer for CRDE

Certified General Manager (Hilton, IHG, Marriott Flags)

Certified Sales Director (IHG, Hilton Flags)

Certified Rev Max (Hilton and La Quinta Flags)

Fundamentals I & II (Marriott Hotels)

Education: Southeastern Louisiana University, Hammond, Louisiana

Major: Marketing

References: Peggy Wise Bishop: Executive Producer with Specialty to Franchise

Operations Cell: 512-***-**** acyggx@r.postjobfree.com

Chris Hebert: Instructor, Department of Mass Communication, McNeese

State University

Cell: 337-***-****

Amy K. Hoyt: Regional Manager Sunray Hospitality Cell: 985-***-****

acyggx@r.postjobfree.com



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