Manager General
Resume:
Gretchen M. Twickler
Dry Prong, LA 71423
******@***.***
Objective: To obtain a management position in a stable growth oriented company utilizing my skills and experience in the Hospitality Industry with potential for further growth and career development.
Experience:
10/15 to present Holiday Inn Downtown Convention Center Hotel – Opening Manager
168 room Convention hotel with over 12,000 Square feet of Banquet
space.
5/14 to 9/15 Courtyard by Marriott- Hammond, LA Opening Manager
4/11 to 5/14 Holiday Inn Northshore of Hammond, Louisiana. General
Manager
Ninety seven room Full Service Hotel with 3000 Square ft of
Meeting and Banquet space. Number one in the city of
Hammond, La on Trip Advisor with a score of 91%.
10/07 to 4/11 La Quinta Inn and Suites of Alexandria, Louisiana. General
Manager
One hundred and seventeen rooms. Recipient of 2008 and
2009 Smith Travel Highest Revpar award in the company.
LQ21, Slidell, Louisiana
La Quinta Inn and Suites, Covington, Louisiana. General Manager
New Construction, limited service hotel with sixty rooms and meeting space.
Duties include but not limited to: Management of the day to day operations,
Outside sales and marketing, Hiring, purchasing, and increasing profit
margin by maintaining a quality product with a highly motivated and service
oriented staff. Ownership has recognized record breaking numbers in
occupancy, revpar and profit since I have taken over as well as improved
service scores.
05/03 to 02/04 H.P. Hotels, Birmingham, Alabama
Hampton Inn, Irondale, Alabama, General Manager
Was asked to take over seventy room property for the above
management company. My experience was sought for the
following reasons; training of staff, financial accountability,
and improvement of Guest Service Scores. All of which took
place within the first five months of my tenure.
07/00 to 05/03 Highpointe Hotel Corporation, Gulf Breeze, Florida
Residence Inn by Marriott, Pensacola, Florida, General
Manager
Hampton Inn, Lafayette, Louisiana, General Manager
Within my first year of employment, the Hampton Inn’s
Competitive set rank increased from number 6 out of six to
Number one and maintained that level the remainder of my
time there. The properties’ occupancy increased by 9.7%
While competitive sets’ decreased by 5.9% during the same
time period. The gross operating profit was also reversed
from a negative to a positive during the first year. Received
The “Circle of Excellence” Award for the year 2000. Received
The first annual “Wall of fame” Award for year 2001.
08/96 to 07/00 Inn Serve Corporation, Meridian, Mississippi
Holiday Inn Convention Center, Hammond, Louisiana,
Certified Rooms Division Executive (two hundred eighty one
Rooms). Managed Food and Beverage on an interim basis and
Managed Sales, Housekeeping, and Front office operations.
Received “Lounge of the Year” Award for 1997.
Hampton Inn and Suites, Meridian, Mississippi, General
Manager
Over saw renovation of Fourteen year old property. This
Property’s average annual occupancy was increased to eighty
Percent during my tenure, and was the leading hotel in the
Competitive set for average daily rate, revpar, and occupancy.
Was utilized by the Company to train and test new managers
to pass the Certified Rooms Division Executive test. I had a
100 percent success rate.
02/94 to 08/96 American Hospitality, Inc., Dallas, Texas
Holiday Inn Crowne Plaza, Kenner, Louisiana, Rooms Division
Executive
Although this property was located in an extremely
Competitive market adjacent to an international airport, the
Opportunity for a daily rate increase of sixty eight percent was
Recognized. In order to support this increase, the incumbent
Staff was reorganized, with key members receiving additional
Responsibilities. The reorganization resulted in a guest
Services rank increase from number ten to number three.
Received “Manager of the Quarter” Award for the third quarter
Of 1995.
04/92 to 02/94 John Q. Hammons, St. Louis, Missouri
Holiday Inn Crowne Plaza, Albuquerque, New Mexico, Rooms
Division Executive
Responsible for the supervision of all front office operations,
Concierge, Bell Staff, Reservations, and Revenue Management
04/90 to 04/92 Inn Serve Corporation, Meridian, Mississippi
Holiday Inn Convention Center, Hammond, Louisiana, Outside
Sales and Guest Services Manager
Front Desk of the year two consecutive years
Hospitality Certifications:
C.A.S.H. Program
Certified Rooms Division Executive
Certified Hotel Supervisor
Company Trainer for CRDE
Certified General Manager (Hilton, IHG, Marriott Flags)
Certified Sales Director (IHG, Hilton Flags)
Certified Rev Max (Hilton and La Quinta Flags)
Fundamentals I & II (Marriott Hotels)
Education: Southeastern Louisiana University, Hammond, Louisiana
Major: Marketing
References: Peggy Wise Bishop: Executive Producer with Specialty to Franchise
Operations Cell: 512-***-**** *****@*************.***
Chris Hebert: Instructor, Department of Mass Communication, McNeese
State University
Cell: 337-***-****
Amy K. Hoyt: Regional Manager Sunray Hospitality Cell: 985-***-****
***.****@******.***
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