Customer Service Operator
Resume:
Chavez, Joe Robert
**** *. ********* ***, ********, Ca. 91740
626-***-**** acygd1@r.postjobfree.com
Credentials
Unites States Army National Guard
Confident, and skilled professional with leadership skills and commitment.
Experience in customer service and organizing resources for directing and leading a group and or team to accomplish a given task. Exceptional communicator with a consultative style. Technically proficient in Word, PowerPoint, Excel, Access and other forms of technology to conduct professional research. Physically fit to meet demands of any assignments. Strong team-working and multi-tasking skills, successfully completes projects on time to meet all goals of subordinates, leaders and self.
PROFESSIONAL OBJECTIVE
To obtain a position in a well-established company, and given the opportunity where my experience and drive will add productivity and value to the company.
Ironman Concrete Pumping – Pasadena, Ca October 2016- Present
Operation of Remote Controlled Uline Pump including hoses
Provide assistance with concrete delivery truck
Emphasis on safety as well as the care of equipment
Drive to and from job site
Provide receipt and invoice for customer
California Army National Guard - Torrance, CA October 2015- October 2016
A Co 640th Aviation Support Battalion
Heavy Equipment Operator 88M (HETT Driver), Grade E-5
Assigned to A CO 640th ASB, for Deployment to Kuwait in support of Operation Enduring Freedom
Maintain supervision or operation of wheeled vehicles to transport personnel to and from different locations within the safe zone areas.
Duties include to, deliver Aircraft parts of High Priority for Air Craft.
Transportation of equipment across varied terrain and roadways in Kuwait.
As Transportation Operator I am in charge of the maintenance records for over 20 pieces of equipment.
As a Transportation Operator I am in charge of escorting civilian convoys into Military Camps and ensuring that personnel being escorted stay within their limited areas.
As a Non Commissioned Officer (NCO) I am responsible for managing 7 service members.
Proficient in Microsoft Office (Word, Excel, Power-point, Access
Ensure my troops have assistance, resources, guidance and supervision needed to complete their own tasks in and out of the Army.
Responsible for over $30 million in transportation of equipment
Sectran Security Incorporation - Ontario, CA Nov 2009- July 2015
Vault Operator
Armed Guard for a Cash Logistics Company
Maintain accountability of all liability delivered and received.
Processing liability in to company system to create a manifest for all liability received.
Organize all deliveries of liability to designated routes for the following day.
Fuels vehicles as needed and submits credit card receipts and completed trip logs as directed.
Travels California highways, freeways, and surface streets as well as restricted traffic environments on government installations. Vehicles are driven on the basis of either specific trip assignments or regularly established schedules over public roads at highway speeds. Vehicles will be operated over rough terrain, in close quarters, and in heavy traffic, requiring proficiency in hand and foot control, steering, turning, braking, backing and turning into tight spaces.
Performs operator maintenance on all vehicles operated e.g., monitoring fluid levels, replacing air filter and interior lights, checking tire pressure and hose connections, and washing/keeping debris-free both the interior and exterior of the vehicles, pre, during, and post inspections.
Ensures that all transported currency or coin scheduled for transportation is properly secure at all times. Ensures the interiors and exterior of armored trucks are functioning properly and can maintain a high level of security for liability transport.
California Army National Guard – Azusa, CA July 2012 –Feb 2016
D Co 40th BSB, Attached to 1/18 Cavalry
Assigned to D Co 40TH BSB
Heavy Equipment Operator 88M MOS
Responsible for the maintaining the loading and transportation of personnel and cargo
Ability to transport over varied terrain and highways
Maintain proficiency in the following of policies and procedures.
Certified as a Combat Life Saver
Certified level 1 Combative Course
Garda Cash Logistics- Industry, CA Feb 2005 – Sep 2009
Driver/Messenger
Armed Guard supporting a cash logistic company
Operate and drive a 5-ton vehicle to transport cash and coin to deliver to our customers covering multiple cities.
Knowledge to operate vehicles that have limited maneuverability and with air brakes; have more than one body and two breaking systems; and or are oversized.
Maintain accountability of all liability to be delivered or received with hand held computer.
Performed pre-trip, on-route and post-trip inspection of vehicle. Possess the ability to back up trailers in congested locations with limited space, applying the dual braking system on steep grades and maneuver oversize vehicles safely under all driving conditions and environments
Recorded cargo information, hours of service, distance travelled and fuel expenditure
Responsible for providing essential service to companies and banks by transporting numerous amounts of liability
Maintain truck and associated equipment in good working order
Perform daily inspections on vehicles for mechanical items or issues relating for safe operation.
Maintain records required for compliance with State and Federal regulations.
Provide essential customer service to clients for future references.
Ensure cash and coin is properly secured for transport.
Plan transportation routes and Alternate routes.
QUALIFICATIONS
Strong planning and organizational skills
Excellent oral and written communication skills
Strong time management skills
Ability to coordinate continuous improvement efforts
Ability to measure against standards and communicate performance issues
Class B Licensed
Fire Arm License
Guard Card License
10,000 LB Forklift Certificate (Military)
Experienced in tie down procedures (chain and binding etc.)
REFERENCES
William Martinez HD Supply
Driver
acygd1@r.postjobfree.com
Warren Burnham Us Army Nat’l Guard
Master Driver
acygd1@r.postjobfree.com
Mike Pickard
Sectran Security Inc.
Driver/Messenger
acygd1@r.postjobfree.com
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