Michael Drinkwater

MCP, Dell

Phone: 815-***-****

Email: acygct@r.postjobfree.com

Skills

Linux Debian, CentOS/RedHat, Windows Server 2003 to 2010, Windows XP to 10, Apples OS, Active Directory, Iptables, Exchange Server, Mailwise, Fusemail, Kaseya, Vmware, ESXi, MySQL, Python, Bash Scripting, Amazon Web Services. Familiar with Docker, Chef and Git. Use of Django, as well as limited use of Chef and OpenStack.

Work History

July 2016 – Current

GE Digital, Chicaggo, Il

Service Reliability Engineer working to administer 1000 AWS server instances across multiple VPC’s consisting of Linux and Windows 2008/2012 servers. Administer, Troubleshoot, Install and upgrade proprietary IoT software for the industrial sector, including Delta Airlines, several European Freight companies, as well as several middle eastern power companies. Maintain Microsoft SQL databases, IIS servers, SSL certificate. Extensive building of monitoring software, such as Zappix, Jmeter, AppDynamics and New Relic. Utilized Service Now ticketing system as well as Salesforce, Confluence, Box, Forms, and other applications used to access and store data. Worked with multiple teams across several countries to maintain systems as enhance user experience. Configured, I-3 instances in AWS, jumphosts/bastion boxes, configured instance to schedule on/off in order to lower total overall cost to GE. Shell scripting, python and windows scripts to automate processes across Windows and Linux servers.

March 2014 – June 2016

Onshore Networks, Chicago, Il

Jr. Linux Administrator in charge of 42 Voip servers for clients nationwide such as Intelligentsia Coffees, Chicagoland Chamber of Commerce, RF Tech, as well as several Chicago Public schools.

Utilized Free PBX, and Trixbox CE, and asterisk command line tools. Creating and editing new employees for Onshore networks via LDAP, Chat, email, VPN accounts. Monitoring Network and internal servers as well as Colocated servers and other ISP equipment, totaling in excess of 200 servers.

Light firewall and Cisco work is also included, although my main focus was all Linux based servers and equipment. Manage a team of 15 system admin 24/7. Responsible for working directly with client CTO's/CEO's building relationships and retaining client work, mange client issues and prioritize as well as document and create proactive patching and upgrade schedules for clients. Manage onsite schedules as well as new projects and creating security schemes for client networks. Re-tooled my team to allow all employees a 4 day week with 9 hour days which enabled each of 3 shifts running 24/7 to be manned with 2 employees as well as covering all onsite visits throughout the week. Utilized Shell and Python scripts to automate reports from IPMI tools on voice servers, also utilized scripts to automate ticket generation for Monthly client review tickets, wrote new firewall rules utilizing IPTABLES to monitor ssh sessions as well as limit the number of sessions, and effectively block unwanted traffic.

January 2014 – March 2014

K-Force/SHI/Private Bank

Project manager for XP – Win7 migration in charge of hiring local techs, interfacing with Bank at all locations moving project forward in a timely manner. Writing migration documentation as well as securing all data from the bank and decommissioned machines. Provide daily updates to Bank as well as SHI employees, ensure application packaging proceeded as scheduled and bank branches and divisions were properly informed of pending migration activities. Detailed records of asset tracking to user, as well as installed applications and issues encountered as well as fixes.

May 2011 – January2014

Maintech/Volt, Wallington, New Jersey

Field Engineering/Linux Administrator

Break fix tech troubleshooting Linux, Windows and Solaris server issues mainly for Chase Bank covering HP and Dell servers. Also BP Cisco equipment as well as Abbott Labs Sun servers, Tape Libraries, and various HP printers.Work consisted of 24/7 availability as well as ordering and returning any needed parts, and working directly with Linux System Administrators, taking part in Linux Administration responsibilities.

January 2011 – May 2011

Paradigm, Scottsdale, Arizona

PC Deployment Technician

Worked as part of a team of 6 techs in deployment of 1000's of HP PC's in the new Elmhurst Memorial Hospital. As a team we were given the task of imaging, and deploying each PC to specific areas and ensuring cables were run in a consistent and clean manner.

September 2010 – November 2010

K-Force, Independence, Ohio

Project Manager/Network Configurations

Installation of Cisco switches, connected via Cat6 and Fiber Optics, Wireless AP's

Installation of 1 server cluster with tape back-up as well as 4 additional servers and 2 UPS

Installation of new IDF cabinet, as well as fabrication of Cat 5/6 cables (Crossover & Straight)

Maintaining contact with electrical and cabling contractors to maintain schedule for scheduled network switch.

Prep for computer migrations, as well as manage migrations

After network switch over end user support

July 2010-September 2010

K-Force, Independence, Ohio

Project Trained Engineer / Site Lead

Selected as one of 8 Lead Engineers to assist this world-class Automotive supplier in the upgrade of 3,200 PC’s / Laptops in 30 locations to Windows 7. Key components included:

• Contributed to development of scripts and procedures for 7 different “flavors” of machines for Executive, Engineering, Sales and Business applications.

• Managed crews of up to 8 Desktop Engineers in processing data migration, application loads, asset management, and end user training.

• Responsible for interfacing with management, Technical staff and end users to assure complete satisfaction and a successful project.

• Recognized for outstanding service based on end user surveys.

August 2009 – July 2010

K-Force, Independence, Ohio

LEAD TECHNICIAN

Windows 2000 to Vista migration for major Insurance Company

Implement user back-ups, install OS, migrate user data, memory upgrades as needed, desk side support as needed.

August 5, 2009

Partner-Tek, Spring Grove, Illinois

TRAINER

Trained 4 insurance personnel on Act! 11 software, helped to structure a new database as well as apply custom fields, sort contacts, and taught best practices.

May 2009 & July 2009

Insight Global/Barbeau Enterprises, Elgin Illinois

LEAD TECHNICIAN

Responsible for WAMU/Chase conversion at specific branch locations in Seattle/Chicago area.

• Inform Branch manager and tellers of process

• Co-ordinate process with command center and 2 to 4 specialists

• Serve as on sight support for first day as Chase Bank

December 2008 - May 2009

Kforce Technology Staffing, Independence Ohio

TECHNICAL SITE LEAD (Consultant through HP)

Engaged as part of a Team of “Road Warriors” who were charged with managing complex PC implementation for major national brokerage firm. Specific tasks and responsibilities included:

Direct management of crews of up to 12 to install up to 150 units over the weekend.

Process included data transfer, asset management and application loading.

Assisted in developing procedures for CRM (ACT / Fact) mapping and troubleshooting.

Recognized by assignment to most difficult sites and serving as remote technical support.

October 2008 - December 2009

Kforce Technology Staffing, Independence Ohio

INDEPENDENT TECH in various McDonald locations to ready for McCafe's

• De-install POS systems and monitors

• Re-route cabling as needed for construction purposes

• Re-install POS systems and monsters

• Verify system is up and running

September 2008 - Present

INDEPENDENT CONSULTANT

Various jobs from server install/de-install, RAID configurations, Printer repair, software/hardware installations, etc. Through www.onforce.com tech profile number 89016

May 2008 - September 2008

Help Desk Representative

Smartts inc. via RL Canning

• Answer help desk calls related to Networking issues, Application issues, and general operating system issues

• Organize and maintain Breakfix mailbox for remote access requests

• Keep tickets of all calls, and escalate as needed to level 2

• Author KB articles related to remote access requests and procedures

January 2008 - May 2008

Various Contract work:

RL Canning University of Chicago Hospitals Computer Migration/Installation Tech

Manpower Best Buy/ IBM Install/Migration Tech POS systems

Rico Enterprise Various Customers Install/De-install Servers

Survey Network set-up and design new procedures

to tighten security and insure constant connectivity

Lotus Notes, Office2003/2007, Outlook (install

troubleshoot, and desk side support)

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