Customer Service Accounts Payable

Veronda Green

Professional Summary

Seasoned Accounts Payable with more than 12 years of experience in Fast-paced Office environment. Excellent customer service and office skills. Track record of achieving exceptional results in resolving vendor problems and handling Accounts Payable email incoming email. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills

Customer service- on phone and in person

Computer Knowledge

Ten Key

Copier

Lap Top

Fax

Emails

Word

Excel

Clerical

Reading Comprehension

Critical Thinking

Coordination

Social Perceptiveness

Judgment and Decision Making

Experience

Sr. AccountsPayable Specialist –May 2002- May 2015 200 Monterey A. Elgin TX 78621 Elgin TX, 78621 512-***-**** email: ************@*****.*** Computer Sciences Corp- 11001 Lakeline Blvd Austin, TX Provide timely and thorough assistance, guidance and research, being available to the India AP team when assistance, back-up functionality and or guidance needed.Assist department Manager on process improvements, research and resolution of processing issues. Assist management and the India processing team in resolving issues preventing invoices posting and payment. Mail receipt and invoice logging, Review incoming may daily delivered to office and GBS AP in box, printing emailed invoice’s, date stamp and research an prepare invoices for scanning to the India AP team within 24hrs of receipt. Complete annually required 15 hours of appropriate business related training hours. Other duties including but to limit to back-up responsibilities to cover other department administrative responsibilities when necessary, filing, invoice returns, invoice copy requests, supply ordering and other Management requests. Inventory and order supplies for the Accounting Department as needed. Perform other department duties on schedule as requested by department manager. GBS AP inbox, Review and monitor the GBS-Accounts payable inbox daily and file emails the appropriate folder location, Research and respond to invoice/payment inquires in a timely manner (within 4 business days) or same day if the inquiry is before 2pm and next day if its received after 2 pm review and action inquiries and question within 48 hours for receipt and provide timely follow-up as needed until questions are resolved or guidance in no longer needed.

Dell Corp- Austin Texas

Customer Service- June 1999-June-2000

Confer with customers by telephone or in person to provide information about product that was order and should have been delivered to the office. Obtain details of complaints, check to ensure that appropriate changes were made to resolve customer’s problem’s Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise. Notify customer about their inquiries about missing merchandise. Stay in contact with delivery drivers on 2-way radio. Applied Material- Austin TX

Data Entry Clerk- 1998-1999

Data entry of all parts that were order by Applied Material employees for the clean room, checking email for orders, place orders for clear room employees coordinated with the delivery personnel for delivery times, on call for delivery personnel and employees for their parts, had to track parts for on time delivery, enter information in the system for employees to track, answer phones calls file all paper work and order supplies for office. Set up meeting for office Manager. Education

Elgin High School- 1979-1982

Kaplan University- 2005-2006

Field of Study- Paralegal (incomplete)

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