Customer Service Front Desk

Jodi Bagley

**** ****** ******, ******, ** *****, PH: 720-***-****: Email: **********@*****.***

OBJECTIVE: To obtain a challenging, fast paced and dynamic position that will allow me to utilize and expand my excellent customer service, communication and organizational skills. Intensive problem solving capabilities, a cautious style and pragmatic thinking to find quick solutions to unexpected problem. Energetic self-starter who interacts fluently with others. Works best in a fast paced, high volume industry. Maintains accuracy.

AREAS OF STRENGTH

*Excellent Communication Skills *Multi-Tasking *Detailed Oriented *Dependable *Organization & Prioritization *Administrative Functions *Critical Thinking *Problem Resolution *Knowledge of various Electronic Medical Records.

PROFESSIONAL ACCOMPLISHMENTS

Dr. C.J. Tsamasfyros Family Practice, 4500 E. 9th Ave, Suite 220, Denver, CO 80220 303-***-**** Receptionist 06/2016-11/2016

Registered and scheduled patient appointments. Assumed all receptionist duties, answered phones, routed calls and took detailed messages. Verified all insurance. Collected co-payments. Assisted in maintenance and/or modification of agency data collection system. Maintained the front desk area, keeping it clean and free from clutter. Ordered all office supplies. Maintained excellent interpersonal relationships with employees and clients. St. Joseph Hospital, 1375 E. 19th Ave., Denver, CO 80218 303-***-**** Patient Registration Specialist 05/2015-12/2016

Registered patients in a high volume Emergency room. Utilized Electronic Medical Records. Verified all insurance.

Ponderosa Vision Clinic, 14991 E. Hampden Ave., Aurora, CO 80014 303-***-**** Front Desk Receptionist 08/2014-03/2015

Registered and scheduled patient appointments. Assumed all receptionist duties, answered phones, routed calls and took detailed messages. Verified all insurance. Collected co-payments. Assisted in maintenance and/or modification of agency data collection system. Distribute incoming mail and prepare outgoing mail and prepare front desk area, keeping it clean and free from clutter. Utilized Electronic Medical Records. Stout Street Foundation, 7251 E 49th Ave., Commerce City, CO 80022 303-***-**** Administrative Assistant 12/2011-09/2012

Assumed all receptionist duties, answered phones, routed calls and took detailed messages. Assisted in the maintenance and/or modification of agency data collection system. Distribute incoming mail and prepare outgoing mail and prepare front desk area, keeping it clean and free from clutter. Ordered office supplies and monitored inventory. Facilitated special event registration and execution. University Hospital of Colorado, 8080 E. Park Meadow Drive, Lone Tree, CO 720-***-**** Medical Administrator 10/2010-11/2011

Registered and scheduled patient appointment in a timely manner. Verified medical insurance. Collected co- payments and input billing orders. Answered multi-lined phone system. Utilized Electronic Medical Records. Denver Health Medical Center, 780 Delaware Street, Denver, CO 80204 303-***-**** Clerical Support Specialist III 03/2006-02/2010

Registered patients in a high volume Emergency room. Arranged patient admittance directly into hospital. Scheduled patient appointments into specific clinics. Answered multi-lined phone system. Organized patient charts and scanned medical documents.

Education: * High School Diploma *Certified Addictions Counselor

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